What is Maxis Zerolution360?
Maxis Zerolution360 is a new, all-inclusive zero worries phone membership programme that allows you to fully enjoy the use of your favourite flagship device, with yearly upgrades and total device protection.
What is the difference between Maxis Zerolution360 compared with current Maxis Zerolution, or the Normal Device Contract offer?
Maxis Zerolution360 gives you the ability to use a flagship device with a low monthly subscription fee that includes total device protection and also the option to change your device yearly.
Is there any upfront payment required if I want to subscribe to Maxis Zerolution360?
No, there is no upfront payment required when you sign up for Maxis Zerolution360.
How often can I upgrade my device with Zerolution360?
You can upgrade your device any time after you have made 12 bill payments (from month 13 onwards). Once you upgrade your device, your commitment will restart with the new device that you have selected.
To be eligible for an upgrade, your device needs to be in a good working condition (to be graded by Maxis) and you would need to pay a one-time upgrade fee, which reduces every quarter and is free from month 24 onwards.
What happens to my Zerolution360 subscription when I upgrade?
Once you upgrade your device, your commitment will restart with the new device that you have selected. You will then need to pay the monthly fee for your new device, which may differ from your first device.
What happens if I want to upgrade and my device is not in good working condition?
If your device is not in a good working condition at point of upgrade, you can utilise the comprehensive coverage that comes with your Maxis Zerolution360 subscription.
If you have reached your claim limit, there is still the option to pay an excess fee, hence the zero-worry experience as you do not need to replace the damaged device with another device at the full retail price.
What happens if I don’t upgrade?
If you don’t upgrade your device, you will need to continue paying for this programme until you fulfill your 24-month commitment period. Once you reach your 24th month, you can either decide to keep using your current device and pay your current monthly fee, or upgrade to another device for free (during which time you would need to return the device in good working condition). Should you decide to terminate your subscription, you will need to return your device to us in good working condition.
Am I covered if I damage my device?
All Maxis Zerolution360 plans come with Device Protection (accidental damage, attended theft & quick turnaround times) already included in your monthly fee. For damage claims, simply call our Claims Hotline at 1800 886888 (Mon-Fri 9-6.30pm).
For enhanced Device Protection Benefits (repair option, free screen replacement, free backup loan phone & even quicker turnaround time) customers can opt for Zerolution360 Premium for an additional RM10/mth.
How is Maxis Zerolution360’s protection plan different from your current Maxis SafeDevice plan?
Maxis Zerolution360 offers the most comprehensive protection plan, giving customers the choice between Basic or Premium protection.
For just an additional RM10/mth, customers on the Premium plan will be entitled to priority repair services with faster repair times, a free backup loan phone, and one-time free screen replacement.
Customers on the Basic plan will enjoy the same benefits as our current Maxis SafeDevice.
Who is eligible for Zerolution360?
Zerolution360 is open to new and existing Maxis customers.
Upon signing up onto this programme, we will perform a credit check to evaluate your credit rating. If you meet the criteria, you can immediately enroll for Zerolution360 and walk away with a new phone at RM0 upfront payment.
What happens if my device is stolen?
All Zerolution360 plans (Basic & Premium) comes with device protection that also covers attended theft. So, don’t worry – we’ve got you covered. You simply need to call our Claims Hotline and provide a police report to make your Attended Theft claim. Claims Hotline contact number: 1800 886888 (Mon-Fri 9-6.30pm)
What happens to my old device when I upgrade?
Recycling and sustainability is a key focus at Maxis. All returned devices will be wiped, then refurbished and reused.
Do I own the phone when I subscribe for Zerolution360?
No, you do not own the device with Zerolution360; this is a membership programme that allows you to use the device and enjoy additional benefits such as device protection and yearly upgrades. When you terminate your subscription, you must return your device to us in good working condition.
Can I enjoy this programme without the device protection? I don’t think I need it.
No, device protection is already included in the cost of your monthly subscription. You can, however, choose whether you want total coverage with our Premium protection plan, or opt for the Basic protection plan. It’s better to be safe than sorry, so do take a look at which options would be most suitable for your needs.
What if I cancel my subscription to Maxis Zerolution360 or terminate my Maxis line?
If you terminate within your 24-month commitment, you will be required to pay the remaining balance of your Maxis Zerolution360 fees as well as any relevant fees on your postpaid line. Additionally, you must return your device to us in good working condition.
Do I need to return my device if I terminate my Maxis Zerolution360 subscription after I have fulfilled my 24-month commitment?
Yes, you must return your device upon terminating your Maxis Zerolution360 subscription. A no-return device fee is applicable if you terminate and do not return your device to us in good working condition.
Is my Zerolution360 fee affected by SST?
No, your monthly fees for Zerolution360 are not affected by SST. This is a non-taxable item.
How much do I need to pay to upgrade my device?
Your upgrade fee depends on when you choose to upgrade to a new device. Please refer to this table to see how much your upgrade fee costs for your device.
Device Upgrade Fee (Android Devices)
|Ownership Duration||Huawei P20||Huawei P20 Pro||Samsung S9 64GB||Samsung S9+ 128GB||Note 9||Mate 20||Mate 20 Pro|
|Month 12 - 14||RM850||RM1,100||RM1,100||RM1,300||RM1,300||RM1,100||RM1,300|
|Month 15 - 17||RM600||RM800||RM800||RM950||RM950||RM800||RM950|
|Month 18 - 20||RM400||RM550||RM550||RM600||RM600||RM550||RM600|
|Month 21 - 23||RM150||RM200||RM200||RM250||RM250||RM200||RM250|
Device Upgrade Fee (Apple Phones)
|Ownership Duration||iPhone XR 64GB||iPhone XR 128GB||iPhone XR 256GB||iPhone XS 64GB||iPhone XS 256GB||iPhone XS 512GB||iPhone XS Max 64GB||iPhone XS Max 256GB||iPhone XS Max 512GB|
|Month 12 - 14||RM1,200||RM1,200||RM1,200||RM1,800||RM1,800||RM1,800||RM1,950||RM1,950||RM1,950|
|Month 15 - 17||RM950||RM950||RM950||RM1,350||RM1,350||RM1,350||RM1,500||RM1,500||RM1,500|
|Month 18 - 20||RM600||RM600||RM600||RM900||RM900||RM900||RM1,000||RM1,000||RM1,000|
|Month 21 - 23||RM300||RM300||RM300||RM450||RM450||RM450||RM500||RM500||RM500|
Do I need to pay any fees when I make a claim?
Yes, when you make a claim on your device there will be processing fees that apply. The amount is dependent on the value of your device at the time of purchase, as well as the type of claim that you are making.
If you are subscribed to the Premium protection, your first-time screen replacement is free and is not subject to any processing fees. However, any subsequent claims will be subject to the applicable processing fees.
Please refer to the following table for details of Maxis Zerolution360 Processing Fees:
|Eligible Device Tier (Unsubsidized retail value at the time of purchase)||Repair Processing Fee – Premium Plan Only||Replacement Processing Fee – Accidental Damage/Extended Warranty||Replacement Processing Fee – Attended Theft|
|RM2001.00 to RM3000.99||RM200||RM320||RM650|
|RM3001.00 to RM4000.99||RM280||RM450||RM800|
|RM4001.00 to RM4800.99||RM330||RM525||RM1200|
|RM4801.00 to RM6000.00||RM550||RM900||RM1900|
|RM6001.00 to RM7100.00||RM700||RM1200||RM2300|