How to get your device

Device Advance Payment*
  • All contracts are subjected to Device Advance Payment.
  • Amount required is your rate plan x 4 months + an advanced payment based on device value.
  • Reimbursed over 12 months.
  • Check if you can have your Device Advance Payment waived here:

    *Valid for MaxisONE Plan 98, 128, 158, 188





Samsung Galaxy Note8
 

RRP: RM3,769.00


MaxisONE plan 98
N/A
MaxisONE plan 128
RM3,099
MaxisONE plan 158
RM2,799
MaxisONE plan 188
RM2,499



Samsung Galaxy S8+
 

RRP: RM2,919.00


MaxisONE plan 98
N/A
MaxisONE plan 128
RM2,499
MaxisONE plan 158
RM2,199
MaxisONE plan 188
RM1,899



Huawei Mate 10 Pro
 

RRP: RM2,699.00


MaxisONE plan 98
N/A
MaxisONE plan 128
RM1,899
MaxisONE plan 158
RM1,499
MaxisONE plan 188
RM1,299



Huawei Mate 10
 

RRP: RM2,169.00


MaxisONE plan 98
N/A
MaxisONE plan 128
RM1,799
MaxisONE plan 158
RM1,499
MaxisONE plan 188
RM1,199



Samsung Galaxy A8
 

RRP: RM1,689.00


MaxisONE plan 98
RM1,199
MaxisONE plan 128
RM999
MaxisONE plan 158
RM599
MaxisONE plan 188
RM399



OPPO F5
 

RRP: RM1,037.00


MaxisONE plan 98
RM499
MaxisONE plan 128
RM299
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Huawei Nova 2i
 

RRP: RM942.00


MaxisONE plan 98
RM399
MaxisONE plan 128
RM299
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Oppo R15 Pro
 

RRP: RM2,399.00


MaxisONE plan 98
RM1,699
MaxisONE plan 128
RM1,599
MaxisONE plan 158
RM1,299
MaxisONE plan 188
RM999



OPPO A83
 

RRP: RM754.00


MaxisONE plan 98
RM299
MaxisONE plan 128
RM199
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



OPPO A71 (2GB)
 

RRP: RM499.00


MaxisONE plan 98
RM1
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



VIVO Y53
 

RRP: RM469.00


MaxisONE plan 98
RM1
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Huawei Nova 2 Lite
 

RRP: RM659.00


MaxisONE plan 98
RM199
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Huawei Nova 3i
 

RRP: RM1249.00


MaxisONE plan 98
RM599
MaxisONE plan 128
RM499
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Oppo F7
 

RRP: RM1,099.00


MaxisONE plan 98
RM599
MaxisONE plan 128
RM499
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Samsung Galaxy J2 Pro
 

RRP: RM469.00


MaxisONE plan 98
RM1
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Samsung Galaxy J3 Pro
 

RRP: RM559.00


MaxisONE plan 98
RM50
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Samsung Galaxy S8
 

RRP: RM2,539.00


MaxisONE plan 98
NA
MaxisONE plan 128
RM1099
MaxisONE plan 158
RM799
MaxisONE plan 188
RM1



Huawei P20 Pro
 

RRP: RM2,899.00


MaxisONE plan 98
NA
MaxisONE plan 128
RM2399
MaxisONE plan 158
RM2099
MaxisONE plan 188
RM1799



Huawei P20
 

RRP: RM2,299.00


MaxisONE plan 98
NA
MaxisONE plan 128
RM1899
MaxisONE plan 158
RM1599
MaxisONE plan 188
RM1299



Vivo V9
 

RRP: RM1099.00


MaxisONE plan 98
RM599
MaxisONE plan 128
RM499
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Samsung Galaxy J6
 

RRP: RM749.00


MaxisONE plan 98
RM199
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



iPhone 6
 

RRP: RM1,499.00


MaxisONE plan 98
RM255
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



iPhone 8
 

RRP: RM3,599.00


MaxisONE plan 98
RM1,925
MaxisONE plan 128
RM1,709
MaxisONE plan 158
RM1,493
MaxisONE plan 188
RM1,277



Oppo A3S
 

RRP: RM599.00


MaxisONE plan 98
RM1
MaxisONE plan 128
RM1
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Oppo Find X
 

RRP: RM3,699.00


MaxisONE plan 98
N/A
MaxisONE plan 128
RM2799
MaxisONE plan 158
RM2499
MaxisONE plan 188
RM2199



Huawei Nova 3
 

RRP: RM1,899.00


MaxisONE plan 98
RM1299
MaxisONE plan 128
RM1199
MaxisONE plan 158
RM799
MaxisONE plan 188
RM1



Oppo F9
 

RRP: RM1,399.00


MaxisONE plan 98
RM599
MaxisONE plan 128
RM499
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1



Vivo V11i
 

RRP: RM1,299.00


MaxisONE plan 98
RM599
MaxisONE plan 128
RM499
MaxisONE plan 158
RM1
MaxisONE plan 188
RM1

Frequently Asked Questions

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What is Maxis Zerolution360?

Maxis Zerolution360 is a new, all-inclusive zero worries phone membership programme that allows you to fully enjoy the use of your favourite flagship device, with yearly upgrades and total device protection.

What is the difference between Maxis Zerolution360 compared with current Maxis Zerolution, or the Normal Device Contract offer?

Maxis Zerolution360 gives you the ability to use a flagship device with a low monthly subscription fee that includes total device protection and also the option to change your device yearly.

Is there any upfront payment required if I want to subscribe to Maxis Zerolution360?

No, there is no upfront payment required when you sign up for Maxis Zerolution360.

How often can I upgrade my device with Zerolution360?

You can upgrade your device any time after you have made 12 bill payments (from month 13 onwards). Once you upgrade your device, your commitment will restart with the new device that you have selected.

To be eligible for an upgrade, your device needs to be in a good working condition (to be graded by Maxis) and you would need to pay a one-time upgrade fee, which reduces every quarter and is free from month 24 onwards.

What happens to my Zerolution360 subscription when I upgrade?

Once you upgrade your device, your commitment will restart with the new device that you have selected. You will then need to pay the monthly fee for your new device, which may differ from your first device.

What happens if I want to upgrade and my device is not in good working condition?

If your device is not in a good working condition at point of upgrade, you can utilise the comprehensive coverage that comes with your Maxis Zerolution360 subscription.

If you have reached your claim limit, there is still the option to pay an excess fee, hence the zero-worry experience as you do not need to replace the damaged device with another device at the full retail price.

What happens if I don’t upgrade?

If you don’t upgrade your device, you will need to continue paying for this programme until you fulfill your 24-month commitment period. Once you reach your 24th month, you can either decide to keep using your current device and pay your current monthly fee, or upgrade to another device for free (during which time you would need to return the device in good working condition). Should you decide to terminate your subscription, you will need to return your device to us in good working condition.

Am I covered if I damage my device?

All Maxis Zerolution360 plans come with Device Protection (accidental damage, attended theft & quick turnaround times) already included in your monthly fee. For damage claims, simply call our Claims Hotline at 1800 886888 (Mon-Fri 9-6.30pm).
For enhanced Device Protection Benefits (repair option, free screen replacement, free backup loan phone & even quicker turnaround time) customers can opt for Zerolution360 Premium for an additional RM10/mth.

How is Maxis Zerolution360’s protection plan different from your current Maxis SafeDevice plan?

Maxis Zerolution360 offers the most comprehensive protection plan, giving customers the choice between Basic or Premium protection.

For just an additional RM10/mth, customers on the Premium plan will be entitled to priority repair services with faster repair times, a free backup loan phone, and one-time free screen replacement.

Customers on the Basic plan will enjoy the same benefits as our current Maxis SafeDevice.

Who is eligible for Zerolution360?

Zerolution360 is open to new and existing Maxis customers.

Upon signing up onto this programme, we will perform a credit check to evaluate your credit rating. If you meet the criteria, you can immediately enroll for Zerolution360 and walk away with a new phone at RM0 upfront payment.

What happens if my device is stolen?

All Zerolution360 plans (Basic & Premium) comes with device protection that also covers attended theft. So, don’t worry – we’ve got you covered. You simply need to call our Claims Hotline and provide a police report to make your Attended Theft claim. Claims Hotline contact number: 1800 886888 (Mon-Fri 9-6.30pm)

What happens to my old device when I upgrade?

Recycling and sustainability is a key focus at Maxis. All returned devices will be wiped, then refurbished and reused.

Do I own the phone when I subscribe for Zerolution360?

No, you do not own the device with Zerolution360; this is a membership programme that allows you to use the device and enjoy additional benefits such as device protection and yearly upgrades. When you terminate your subscription, you must return your device to us in good working condition.

Can I enjoy this programme without the device protection? I don’t think I need it.

No, device protection is already included in the cost of your monthly subscription. You can, however, choose whether you want total coverage with our Premium protection plan, or opt for the Basic protection plan. It’s better to be safe than sorry, so do take a look at which options would be most suitable for your needs.

What if I cancel my subscription to Maxis Zerolution360 or terminate my Maxis line?

If you terminate within your 24-month commitment, you will be required to pay the remaining balance of your Maxis Zerolution360 fees as well as any relevant fees on your postpaid line. Additionally, you must return your device to us in good working condition.

Do I need to return my device if I terminate my Maxis Zerolution360 subscription after I have fulfilled my 24-month commitment?

Yes, you must return your device upon terminating your Maxis Zerolution360 subscription. A no-return device fee is applicable if you terminate and do not return your device to us in good working condition.

Where can I sign up for Zerolution?

You can walk-in to any Maxis stores to sign up for  Zerolution.

What is the difference between Zerolution and a normal contract?

Zerolution allows the device to be paid for in monthly installments while device payment is collected upfront for normal contracts. Please refer to the Terms and Conditions for more details.

Why Maxis does not offer Zerolution Annual Upgrade anymore?

Annual upgrades are offered on a promotional basis. This offer is currently not available.

If I am a Zerolution customer who is currently enrolled in the annual upgrade, can I still proceed to upgrade my device after 1 year now?

Yes, you are allowed to upgrade upon reaching your upgrade anniversary. When you do, your new Zerolution contract will begin but with no annual upgrade offer. Hence you will not be able to upgrade after 12 months of the new Zerolution contract.

Since Zerolution Annual Upgrade is no longer available, is there any other available program where I can continue to change my phone after 1 year?

Currently, there isn’t any program under Maxis that offers annual upgrade.

Can I sign up for SafeDevice for my device without the Annual Upgrade?

Yes, SafeDevice is available for customers who takes up a device under Zerolution and a normal contract.

Terms and Conditions

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