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Frequently Asked Questions

Postpaid Share

  • Maxis Postpaid Share is a plan for supplementary line (a.k.a share line). Share line can draw data from your DataPool. You can sign up for Maxis Postpaid Share and place the SIM card into your secondary device or tablet.

    Each Maxis Postpaid Share also comes with unlimited calls and SMS. Hence, you can give the SIM card to your family members.

    For each Maxis Postpaid Share Line, an additional 30GB will go into your DataPool.

  • Maxis Postpaid Share is open to all postpaid consumers on Maxis Postpaid, including Corporate individual, SME individual & Public Sector individual. Applicable to port-ins, pre-to-post migration, new registrations and change of rate plan from existing postpaid & prepaid plans.

  • Yes, you may change your rate plan within the shareable Principal plans so long your line is not bounded by any contract and still within the limit of the number of Shareline allowed by the rate plan.

  • Please note that the highest sharing plan is Maxis Postpaid 188 with a maximum of 4 Maxis Postpaid Share Lines. If you have reached the maximum number of share lines, please sign up for a new principal line on Maxis Postpaid in order to have more share lines.

  • Yes, you are allowed to change your rate plan of your existing supplementary line to Maxis Postpaid Share if you are on an eligible Maxis Postpaid.

Refund Request

  • This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.

  • The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an exceess amount left in their deactivated accounts.

  • No, submission MUST be done by the registered owner ONLY.

  • NO, Refund to a 3rd party is NOT allowed.

  • Transfer as payment into related Active/Deactivate account is recommended.

  • Yes, it's open for Local and Foreign customers.

  • We allow refund to other currencies with the exceptions of "Chinese Renminbi",  "New Taiwan Dollar"  & "Korean Won"; these currencies must be converted to USD. 

  • We will contact you within 7 working days for the verification from the submission date.

  • Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.

  • You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines 

  • Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.

  • You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service