Click here for stores with 100% vaccination status. See you soon!

Click here for stores with 100% vaccination status.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Postpaid Share

  • Maxis Postpaid Share is a plan for supplementary line (a.k.a share line). Share line can draw data from your DataPool. You can sign up for Maxis Postpaid Share and place the SIM card into your secondary device or tablet.

    Each Maxis Postpaid Share also comes with unlimited calls and SMS. Hence, you can give the SIM card to your family members.

    For each Maxis Postpaid Share Line, an additional 30GB will go into your DataPool.

  • Maxis Postpaid Share is open to all postpaid consumers on Maxis Postpaid, including Corporate individual, SME individual & Public Sector individual. Applicable to port-ins, pre-to-post migration, new registrations and change of rate plan from existing postpaid & prepaid plans.

  • Yes, you may change your rate plan within the shareable Principal plans so long your line is not bounded by any contract and still within the limit of the number of Shareline allowed by the rate plan.

  • Please note that the highest sharing plan is Maxis Postpaid 188 with a maximum of 4 Maxis Postpaid Share Lines. If you have reached the maximum number of share lines, please sign up for a new principal line on Maxis Postpaid in order to have more share lines.

  • Yes, you are allowed to change your rate plan of your existing supplementary line to Maxis Postpaid Share if you are on an eligible Maxis Postpaid.

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

  1. WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
  2. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.