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Frequently Asked Questions

Maxis Unlimited Postpaid & Home 4G WiFi

  • The new Maxis Unlimited Postpaid & Home 4G WiFi allows you to enjoy a list of benefits for you and your family when you combine ANY Maxis Postpaid (RM98 and above) and ANY Maxis Home 4G WiFi plan (RM138).

    Benefits that you and your whole family get to enjoy:

    • Unlimited Mobile Data for up to 5 lines – Your principal line and all your Share Lines tied to your principal line will enjoy unlimited mobile data.
    • LATEST mobile phones and home connected devices at RM0 upfront payment and pay for your devices over 24 monthly payments at 0% interest.
    • Sign up Maxis Home 4G WiFi plan only - enjoy unlimited data for home connection.
    • Get a home router at only RM1 on a 12-month contract.
  • Maxis Unlimited Postpaid & Fibre offers unlimited data on mobile and Home 4G WiFi. To ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.

    To know more about the Fair Usage Policy (FUP) for all services, click here.

    For more details on Maxis Home 4G WiFi plans, click here.

  • The price of Maxis Unlimited Postpaid & Home 4G WiFi plan is a combination of what you are paying for existing Maxis Postpaid (98, 128, 158, 188) and the Maxis Home 4G WiFi 138.

  • Existing mobile customer (who is converting existing line to Maxis Unlimited Postpaid & Home 4G WiFi):

    • No advance payment or deposit required.


    New sign-ups:

    • If you are not an existing Maxis customers; you have to be 18 years and above and must meet our credit requirements.- Advance payment of one month of your mobile commitment plan may be applicable.- RM500 deposit is applicable for foreigners.
  • Maxis Unlimited Postpaid & Home 4G WiFi plan is available for new registration for both Malaysian and foreigner over the age 18 years.

  • You can register for our services at any Maxis Centre or Maxis Exclusive Partner (MEP) outlets.

  • Yes. Your existing device contracts on Maxis Postpaid will be carried over to the new Maxis Unlimited Postpaid & Home 4G WiFi plan. There would be no penalty charges for existing device contracts on Maxis Postpaid.

  • Yes. However, if you are under an existing phone contract, you can only buy devices from other non-mobile genres (Home Devices).

Refund Request

  • This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.

  • The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an exceess amount left in their deactivated accounts.

  • No, submission MUST be done by the registered owner ONLY.

  • NO, Refund to a 3rd party is NOT allowed.

  • Transfer as payment into related Active/Deactivate account is recommended.

  • Yes, it's open for Local and Foreign customers.

  • We allow refund to other currencies with the exceptions of "Chinese Renminbi",  "New Taiwan Dollar"  & "Korean Won"; these currencies must be converted to USD. 

  • We will contact you within 7 working days for the verification from the submission date.

  • Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.

  • You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines 

  • Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.

  • You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service