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Frequently Asked Questions

iPhone 13 Series

  • Due to overwhelming demand for iPhone 13, we have designed our process to help you to secure a unit of iPhone 13 Series.

    1. Pre-order is available on Maxis website from 1 October to 7 October 2021. Click HERE for details.
    2. Reservation with down payment of RM300 – reservation is available when your preferred device is sold out as we expects next shipment coming in 3-4 weeks. Click HERE for details.
    3. Registration of Interest (ROI) – we will register your interest when available stock are sold out and shipments for coming 3 weeks have been reserved. ROI is zero commitment, we will notify to purchase or make reservation, when stocks arrive. Click HERE for details.

Pre-order of iPhone 13 Series

  • Interested individual customers of Maxis Mobile may pre-order iPhone 13 series at Maxis Online Store from 1 October 12.01AM till 7 October 2021 11.59PM or while stocks last.

  • The following models of iPhone 13 series will be available for pre-order:

    • iPhone 13 Mini (128GB, 256GB, 512GB)
    • iPhone 13 (128GB, 256GB, 512GB)
    • iPhone 13 Pro (128GB, 256GB, 512GB & 1TB)
    • iPhone 13 Pro Max (128GB, 256GB, 512GB & 1TB)
  • Successful pre-order customers will be one of the first to receive the phone from 8 October 2021 onwards.

    You may select following shipping options for pre-order:

    1. Doorstep delivery
    2. Self-collection at Maxis Stores
  • You may choose from the following offers:

    1. Maxis Zerolution 24 or 36-month contract
    2. Normal Device Contract of 24 months
  • All existing Maxis postpaid individual customers who are eligible to sign up a device contract. To ensure a smooth pre-order experience, please ensure you have get ready the following:

    • No outstanding and overdue
    • Active Maxis mobile line
    • Line is currently without any device contract
       

    Subject to eligibilities check.

  • Yes, all device offered with Maxis Postpaid plans include a device contract.

  • The pre-order is only open for existing Maxis customers. If you are planning to port-in to Maxis, we would suggest you to complete your port in transaction before the pre-order for a smooth experience at pre-order.

  • Yes, iPhone 13 series is available for Maxis Postpaid Share 48 during the pre-order period.

    Subject to eligibility check and T&C applies.

  • Yes, you may submit your pre-order via our Maxis Online Store. Subject to eligibility check and T&Cs applies.

  • Yes, you can sign up iPhone 13 contract on your Maxis Unlimited Postpaid line.

  • Yes, as per current MCO rules, we are still allowed to deliver to red zone area.

  • If your selected Maxis store is closed temporarily due to Covid-19, you may wait for the selected store to reopen; if you are in hurry to get your phone, you may cancel your pre-order at Maxis Online store and walk in to your nearest Maxis store to purchase the phone, however it will be subjected to stock availability.

  • We will be able to gather your information from Apple website and be in touch with you for our latest offers.

  • No, you are not allowed to change or update your pre-order details once order successfully submitted.

  • No, you are not allowed to change or update your pre-order details once order successfully submitted.

  • No, you are not allowed to change or update your pre-order details once order successfully submitted.

  • Yes, you may trade in your old device at any Maxis Center with your purchase of iPhone 13.

  • Yes, please visit any Maxis stores to trade-in your old device within 3 days.

  • iPhone 13 series is not available on Zerolution360 during the pre-order period.

    Should we make it available on Zerolution360, it will be announced later. 

  • iPhone 13 series is not available on Zerolution360 during the pre-order period.

    iPhone 13’s available on Zerolution360 will be announced at a later date.

  • Your Zerolution360 entitles you to upgrade with Zerolution360 only.

    iPhone 13 series availability with Zerolution360 will be announced at a later date. Meanwhile, you may consider upgrade to other devices on Zerolution360.

Reservation of iPhone 13 Series

  • When your preferred device is sold out, the reservation option will be given for you to reserve a unit of iPhone 13 with a down payment of RM300.

  • Reservation is available to existing consumer who are eligible to sign up Zerolution or normal device contract  (including business individuals). Eligible individual may reserved only 1 unit iPhone 13.

  • To make your reservation, you just need to select your preferred model and follow the flow on Maxis Online Store. You will be contacted within 48 hours to complete your reservation.

  • Yes, RM300 is required for reservation. The payment will be credited to your Maxis account. The RM300 is your commitment for your intend to purchase the phone. Please note that it is only refundable via your Maxis bill.

  • You may make payment to your Maxis account via Maxis app.

  • We will contact you when there is an update for your reservation.

  • The estimated arrival is within 3 to 4 weeks from reservation date; we will contact you when it is ready for collection or delivery.

  • To confirm reservation, you’re required to make payment of RM300 within 48 hours after submitted reservation form, otherwise your reservation will be cancelled automatically.

  • Your payment made will be credited to your Maxis account which will automatically offset your next bill.

  • We afraid changing of device color/ contract will defer your expected arrival date as the reservation will be processed on first come first served basis.

  • You can contact us or walk-in to any Maxis Store for cancellation.

Registration of Interest (ROI) of iPhone 13 Series

  • Due to overwhelming demands, iPhone 13 series are fully sold out. We are capturing your interest for us to notify you when the stock is available for purchases and reservations on Maxis Online Store.

  • No, there is no commitment required. We will to notify you when the stock is available for purchases and reservations on Maxis Online Store.

  • You can submit ROI on Maxis Online Store.

  • We will notify you via SMS when the stock is available for purchases and reservations on Maxis Online Store.

  • You will receive SMS notification after successful ROI.

  • iPhone 13 is expected to be popular and high in demand, we are not able to advise on estimated stock arrival, therefore we will notify you when the stock is made available for purchases and reservations on Maxis Online Store. Stay tuned.

  • We are taking your interest in order to keep you updated on the stock availability so that you can choose to place an order on Maxis Online Store when stock is available or walk in to any Maxis Stores to purchase a unit of iPhone 13 series after 8 October 2021. Therefore, your ROI will not be converted to reservation which requires down bill of RM300 to reserve a unit of iPhone 13 Series.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels