Get answers to some frequently asked questions

We have enhanced and tighten our registration process to serve you better hence the old login ID and PIN is no longer applicable.

You can request for an increase or decrease of credit limit via:

Walk-in to our Maxis centres or MEPS
Online Customer Service Enquiries form
Mail to Maxis Communications Bhd, P.O Box 13222, 50802 KL.
E-mail to
Fax to 03 - 7492 2950 and attention to the Credit Department
Call our customer service at 123

You will be notified within 3 working days via SMS when your request for an increase or decrease in the credit limit has been processed (approved or declined).

eBill is an electronic versions of paper bills. Unlike the paper bill which deliver the monthly bill to your address via post, eBIll deliver the bill to the email address that you specified.

This service is free and you will not be charged for it.

eBill enables you to:

FREE – No monthly fee for eBill service
Deliver your Maxis bills to your email address as soon as they are available.
Convenience – Access your bill anytime, anywhere from your email.
East of mine – Worry free of bill not arriving or being wrongly delivered by post.
Secure – Your eBIll is secure as it only deliver to you via email; only you will have access to your bill.
Save Tree – As part of the community to support environment.