Instantly reach out to your entire customer database or target selected groups

Broadcast to thousands in seconds

Enterprise SMS (eSMS) is a powerful mobile marketing and communication solution that enables you to connect with a large number of customers on their mobile phones. Meet your business goals easily by customising mobile marketing campaigns with surveys and promotions or choose ready-made templates, all from the convenience of your computer.

Send promotions to your customers based on where they are

Enterprise Location Based Advertising (eLBA) is a powerful tool that enables you to send SMS promotions to your customers on the Maxis network based on their location.

Kick start your mobile marketing campaign with eSMS for as low as RM18/month when you sign up with a MaxisONE Business or ONEBusiness Flexi plan or eLBA from as low as RM30/campaign.

Learn more about our mobile marketing solutions


Wide audience reach

Target customers wherever they are.

Customised languages

Send SMS in English, Malay or Chinese.

Easy to Use

Sync with Outlook 2010/2013 contacts to send SMS on-the-go.

Cost effective

One flat rate to all networks on selected plans


eSMS with Maxis ONEBusiness & FlexiShare Plan
Packages ONE Biz Lite*
Monthly commitment fee RM18
Bundled SMS 300
(To all networks)
Desktop SMS ID 10
Campaign Manager ID 5
Direct SMS ID N/A

eSMS only
Packages Lite Plus
Monthly commitment fee RM28
Bundled SMS 300
(To all networks)
Desktop SMS ID 10
Campaign Manager ID 5
Direct SMS ID N/A

eSMS only
Packages Medium Plus
Monthly commitment fee RM200
Bundled SMS 2,500
(To all networks)
Desktop SMS ID 100
Campaign Manager ID 10
Direct SMS ID 2
eSMS only
Packages Superblast
Monthly commitment fee RM1,000
Bundled SMS 20,000
(To Maxis numbers only)
Desktop SMS ID 100
Campaign Manager ID 10
Direct SMS ID 5

  • Registration fee of RM100 is applicable for new customers.

Optional:

  • Itemized Billing (printed bill): RM10 per month. Alternatively, you can opt in for an itemized e-bill on ONEBusiness Hub.
  • Delivery Report*: RM0.01 per SMS delivered.

*Applicable to packages with Direct SMS ID only. Reports are configurable.


SMS Rates (per SMS)
eSMS with Maxis ONEBusiness & FlexiShare Plan
Packages ONE Biz Lite*
Maxis to Maxis 9sen
Maxis to Non-Maxis 9sen
Non-Maxis replies 5sen
Maxis to International Numbers 30sen

SMS Rates (per SMS)
eSMS only
Packages Lite Plus
Maxis to Maxis 9sen
Maxis to Non-Maxis 9sen
Non-Maxis replies 5sen
Maxis to International Numbers 30sen

SMS Rates (per SMS)
eSMS only
Packages Medium Plus
Maxis to Maxis 8sen
(0 - 2,500 SMS)
7.5sen
(2,501 – 10,000 SMS)
7sen
(10,001 SMS & above)
Maxis to Non-Maxis
Non-Maxis replies 5sen
Maxis to International Numbers 30sen

SMS Rates (per SMS)
eSMS only
Packages Medium Plus
Maxis to Maxis 5sen
Maxis to Non-Maxis 15sen
Non-Maxis replies 5sen
Maxis to International Numbers 30sen

Dedicated Shortcode

  • Establish your business identity with a unique 6XXXX shortcode.
    • One time setup fee: RM3,000
    • Monthly fee: RM500


Customise your audience

Target your customers by demographics and location.

Location-specific advertising

Run different promotions in multiple locations.

Real-time relevance

Offer customers promotions based on their present location.

Maximise your marketing spend

Pay only for successfully delivered SMSes.


No. of SMS delivered per campaign Charge per SMS (RM)
101 - 2,500 0.30
2,501 - 10,000 0.25
10,001 - 100,000 0.20
>100,000 0.15
  • *A minimum of RM30/campaign (inclusive of 100 SMS) is applicable.
  • *Additional SMS are subject to the above pricing table.
  • *eLBA requires base station locations and can only be sent to Maxis numbers.

Our customer’s experience

Hear from our customers how Enterprise SMS has helped them improve productivity and keep customers satisfied.

Read The Testimonial

Nature of
Business

SRG Asia Pacific Sdn Bhd (SRG AP) is a leading Business Process Outsourcer (BPO) with specialist capabilities in the area of customer communication and customer relationship management. Armed with specific domain knowledge of CRM, marketing and contact centre expertise, SRG AP has been acknowledged as Malaysia’s top performing contact centre in 2004 and 2005, as well as Regional Call Centre of the Year in 2005.

Application of
Enterprise SMS

A multi award-winning call centre, SRG AP handles as many as 30,000 calls a day. Passionate about knowing how customers feel and think, the company is committed to improving every interaction and uses Desktop SMS to track customer satisfaction of their team of agents.

Advantages
& Benefits

Cost-effective: Instead of hiring, training and managing a team to conduct the survey, the company achieved better and more cost-efficient results by using Enterprise SMS.

Instant responses: With Enterprise SMS, the company was able to receive more accurate responses to the survey by sending out an earlier blast, with a follow-up within a critical 24-hour period where respondents are still able to recall their interaction with the agent.

Flexibility and control: It allows the company to tailor the survey according to a specific need, time and place with total control.

Tailored business processes: After initiating a number of changes in the company’s current processes, the survey was able to determine whether those processes had indeed helped to improve the customer-agent interaction and increase customer satisfaction and resolution.


Let's talk business

Got an enquiry on any of our Business Solution? Contact our representatives at 1700-818-881 or leave your contact details with us and we'll call you.

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