How do I find my ESN Number on mPatrol Industrial?
ESN is the Electronic Serial Number of your mPatrol Device for the purpose of device identification. You can find your ESN Number,
- a) On the Device
You can access the ESN Number on the back of the mPatrol Industrial device as shown in the figure below.
- b) Via the mPatrol web portal
- Log into the mPatrol web portal for tracking (www.maxis.armatrack.com)
- Right click on your device → Select < Overview >.
Then select < 2. Devices >
Refer to ESN Number as shown below:
What are the mPatrol Industrial Service Plans?
There are three (3) types of mPatrol Service Plans,
- mPatrol Industrial 3X Plan: Tracking 3 times a day or every 8 hours.
- mPatrol Industrial 6X Plan: Tracking 6 times a day or every 4 hours.
- mPatrol Industrial Unlimited Plan: Unlimited tracking from every 5 minutes upwards.
How do I turn on/off the mPatrol Industrial device?
To turn the device ON or OFF, remove the connector cover from the end of the device. Then slide the switch actuator towards the desired direction of the ON or OFF markings.
What is IP67 / IP68 Rating?
An IP rating, or Ingress Protection Rating, classifies the degrees of protection against both solids and liquids in electrical enclosures.
IP – 67: Dustproof and Water-resistant
IP – 68: Dustproof and Waterproof
Can I bring the mPatrol aboard the plane? Do I need to check-in the device?
Yes, you may bring the mPatrol device aboard the plane, provided that the device is switched off and the Lithium batteries are contained in the Device. You will need to hand-carry the device and strictly adhere to airline regulations.
Is there a panic button or tamper detection feature on the mPatrol device?
Yes, Maxis provides customized solutions, not limited to, the incorporation of panic button and/or tamper detection features on the mPatrol Industrial device. Please contact your sales/dealer or Maxis Customer Service at 1800-82-1919 for more information on customized telemetry features on the mPatrol Industrial device.
Can I make or receive calls from the mPatrol device?
No, you will not be able to make or receive calls from the mPatrol device.
What is Maxis’ service coverage for mPatrol? Can I track my assets with mPatrol Industrial all around the world?
You can track your personnel or assets with mPatrol at most parts of the world, as long as you are travelling under mPatrol’s service coverage. mPatrol works around the world, including virtually all of North America, Europe and Australia; portions of South America, North Africa and Asia; as well as hundreds of thousands of square miles off-shore from these areas. It is important that you check mPatrol’s coverage before mounting the mPatrol device on your asset. The mPatrol service coverage is shown in the figure below.
Maxis mPatrol Customers will be able to track their personnel and/or assets under the (orange) coverage areas as per map shown above.
How do I power my mPatrol Industrial?
It is strongly recommended that mPatrol Industrial use line power as the main source of power. In the absence of line power, the 4xAAA Energizer Ultimate Lithium 8x batteries (L92) installed in mPatrol will act as backup to the line power. It is NOT recommended to use rechargeable batteries for mPatrol Industrial, or any batteries otherwise stated.
Maxis offers customized line power for mPatrol Industrial devices on either DC or AC, upon request. Please contact your sales/dealer or Maxis Customer Service at 1800-82-1919 for more information on customized line power options for mPatrol Industrial.
How do I replace the batteries on my mPatrol Industrial?
mPatrol Industrial battery compartment is accessible from the bottom of the device by removing the four Philips head screws. Remove the water-tight cover and insert the batteries to align with the positive and negative markers.
- When the batteries are removed and replaced the device will retain its configuration.
- CAUTION: Risk of explosion of battery if replaced by an incorrect type. Dispose of used batteries according to the battery manufacturer’s instructions.
How do I protect the mPatrol Industrial from harsh environmental conditions?
Maxis recommends the use of a customized enclosure to house and protect the mPatrol Industrial device from harsh environmental conditions. Assets that typically require the mPatrol industrial to be housed in a customized enclosure are fishing boats, vessels and boats.
For more information on customized enclosures (with or without line power) for mPatrol Industrial, please contact your sales/dealer or Maxis Customer Service at 1800-82-1919.
What do I do if I believe my asset is being stolen or hijacked?
In the event that you receive a movement alert that is unauthorized and you believe your asset is being stolen or hijacked, contact your local authorities immediately and alert them of the situation. Be prepared to supply them with the latitude and longitude of your mPatrol’s location to better assist with the recovery of your asset.
How do I change the mPatrol Industrial device settings, such as tracking intervals and alerts?
You may contact mPatrol Customer Service at 1800-82-1919 or Maxperts to change any device settings on your mPatrol device.
NOTE: New feature settings may require extra charges and/or physical device configuration and update.
How do I ensure my mPatrol Industrial is tracking optimally?
The mPatrol Industrial uses an advanced GPS chipset with extremely high sensitivity to give you maximum performance. While the mPatrol message transmitter is also very high quality, there may be times when the device will have a GPS signal, but the message won’t be able to reach the satellites due to environmental blockage. Make sure that your mPatrol Industrial device is mounted with “This side towards the sky” pointed toward the sky at all times. Please note that reception can be inhibited due to hills, buildings and metal obstructions.
What is the battery life and performance can I expect from the mPatrol Industrial?
For reliable performance, use line power as the main source of power and 4x AAA Energizer Ultimate Lithium 8x batteries (L92) as backup. Using USB line power will NOT charge the device.
A battery low email alert can be viewed on the the web portal:
Web Portal: Select Device → Status → Battery_Status
Colder conditions and extreme heat can impact battery life. Once a low battery alert is received, go to your device ASAP and replace the batteries. Using non-recommended battery types may degrade the performance of your mPatrol message transmissions. mPatrol performance and battery life may be degraded in operating environments where the mPatrol GPS chip must take a longer time to acquire your asset's GPS location, such as trying to send a GPS location under dense foliage. For optimal performance, operate your mPatrol with “This side towards the sky” pointed toward the sky and avoid metal obstructions. mPatrol is designed to be durable for outdoor use. Dropping the unit on hard surfaces (while not recommended) should not damage it, but can cause a loss of power and may damage the batteries. Power loss turns off your mPatrol, stopping any current mode of operation.
The battery life for mPatrol Industrial is tabulated below:
|TRACKING FREQUENCY||ESTIMATED BATTERY LIFE|
|3 times a day||400 Days|
|6 times a day||200 Days|
|24 times a day||80 Days|
How do I clean my mPatrol device?
Please follow these general rules when cleaning the outside of your mPatrol device:
- Ensure the device is powered off.
- Use a damp, soft, lint-free cloth and avoid excess moisture near buttons or openings to wipe the device
- Do not use aerosol sprays, solvents, alcohol or abrasives to clean the device.
- Do not attempt to open the mPatrol case.
How do I perform a test on my mPatrol Industrial device?
After activating the service and turning on the device, perform an initial system test to evaluate and verify the location of your unit, as well as verify your alert settings. Ensure the unit is tracking outdoors and has clear line of sight to the sky and verify that the track point/location was received in your account at www.maxis.armatrack.com/ (or www.maxis.armatrack.com/m for mobile/tablet-based devices). Please contact mPatrol Customer Service at 1800-82-1919 if your mPatrol Industrial device is not showing any tracking on the web portal.
How do I mount the mPatrol Industrial device onto my asset?
The mPatrol Industrial is designed to be mounted to an asset using double-sided adhesive tape and/or the included mounting bracket. The mounting bracket has four screws that can be attached to the asset and allows the device to be mounted so the (embedded) antenna facing the sky. This enables the antenna to have a direct view of the sky with mounting flexibility. The mPatrol Industrial can be attached to the mounting bracket using four Phillips-head screws.
NOTE: Before permanently affixing mPatrol Industrial to your asset, verify that the track point/location was received in your account at www.maxis.armatrack.com/ (or www.maxis.armatrack.com/m for mobile/tablet-based devices) to ensure there are no physical barriers or RF (Radio Frequency) signals nearby that may interfere with the GPS location acquisition or message transmission.
How does the mPatrol Industrial tracking work?
GPS locations will be sent on pre-configured tracking intervals based on your selected service plan. To view your tracking on the web portal, log into www.maxis.armatrack.com or www.maxis.armatrack.com/m for mobile/tablet-based devices)
Motion-activated tracking is available via a built-in vibration sensor in mPatrol Industrial which sends GPS locations only when the asset is moving. When the device is stationary for more than five minutes, mPatrol will enter Suspended Track mode. The device will automatically send a "Stop" message from the resting location at the next tracking interval. The next interval will be based on your Service Plan and interval selection. While at rest, mPatrol will not send GPS locations. Tracking will automatically resume after the vibration sensor has sensed movement. If no GPS location is found within 4 minutes, mPatrol will not send this particular waypoint and the GPS light will blink red. mPatrol will try to obtain your GPS coordinates again at your next scheduled tracking interval.
How do I change the device and web portal settings for my mPatrol Industrial?
You may refer to the FAQ items for the following changes in the device settings,
- How to replace batteries – refer to FAQ No. 10
- How to turn mPatrol Industrial on/off – refer to FAQ No. 3
- How to mount my mPatrol Industrial onto an asset – refer to FAQ No. 18
For changes in the web portal, you may refer to the mPatrol Web Portal User Guide to perform the following changes,
- How to change Username and password on the web portal.
- How to create Geofence
NOTE: Please contact Maxis Customer Service at 1800-82-1919 or Maxperts to enquire on the above device settings or to enquire on device settings other than the above. New feature settings may require additional charges.
How do I track my Asset’s speed and heading using mPatrol Industrial?
You may track your asset’s speed and heading using mPatrol Industrial by upgrading your device firmware. Please contact Maxis Customer Service at 1800-82-1919 to find out how Maxis can help you track your Asset’s speed and heading with the mPatrol Industrial!
NOTE: A reconfiguration on the device is necessary for upgrading your device for the tracking of your asset’s speed and heading. The settings upgrade to include tracking of asset’s speed and heading will require additional charges.
How do I monitor my assets with the mPatrol Industrial?
You can monitor your assets with the mPatrol Industrial by integrating your device with sensors. Monitoring or sensor data can be uploaded by the mPatrol Industrial device to a customized web-based portal designed for the monitoring of your assets. Please contact Maxis Customer Service at 1800-82-1919 to find out how Maxis can help you to monitor your assets using the mPatrol Industrial!
NOTE: Sensor connectivity with the mPatrol Industrial unit will require separate charges for customization based on your business’ operational requirements.
Can the mPatrol Industrial be swapped with the Personal (and vice versa)?
No. If you wish to swap the mPatrol Industrial with the mPatrol Personal, you will need to terminate the mPatrol Industrial service first before you subscribe to a new mPatrol Personal service.