| International Roaming |
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| 1. |
How do I subscribe to this service? |
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Through our Maxis Centres or by calling Customer Service at 123 ( for Maxis subscribers ) or 1800 82 1123. |
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| 2. |
When can I subscribe for this service? |
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At least 24 hours before travelling. |
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| 3. |
Is there a registration fee? |
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No, but a refundable deposit applies. |
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| 4. |
Do I have to pay a deposit? |
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Yes. Upon registration, customers need to pay a refundable deposit of RM300. Upon deactivation of service, the deposit will be returned. |
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| 5. |
Can I use existing deposit in my account when I registered for my line before? |
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That deposit is meant for opening of accounts. Roaming service is a different service which requires an existing subscriber to request for activation. |
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| 6. |
Can I still retrieve my voicemail when roaming? |
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Yes. Direct dial to 121 is possible, except for subscribers roaming on China Mobile. For subscribers roaming on China Mobile, please dial *121#. |
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| 7. |
Can I access Customer Service? |
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Yes, you can dial *123# to speak with Customer Service for free. |
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| 8. |
Can I subscribe for Caller ID? |
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Yes, as a value-added service. However, while roaming, Caller ID is network operator dependant. We are currently working to bring you better Caller Line Identification. |
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| 9. |
Why does my mobile phone display "Emergency Calls Only" or "Forbidden" even when I have Roaming subscription service? |
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Your mobile phone displays this when the coverage is weak or if you are accessing another network instead of the one you subscribed to. You should move to an area that gives your phone a stronger signal. Use the arrow keys and menu button on your phone to access the right network. Before you leave for the country you intend to visit, check the Roaming Countries list of network operators. |
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| 10. |
What charges do I have to bear if I make a local call in the roaming country which I am visiting? |
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You will be charged the local airtime rate of the GSM operator and any roaming surcharge payable in your roaming destination. |
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| 11. |
When I am roaming in China, what number should a caller in Malaysia have to dial to reach me? |
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Your caller simply dials your mobile phone number as if you were in Malaysia. You will be charged to receive the call. |
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| Roaming Deposit |
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| 1. |
Why does Maxis require RM300 for IR? |
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Maxis requires RM300 per line for International Roaming as a refundable activation fee. This will help ensure continuous
improvement on Maxis roaming services for our customers. |
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| 2. |
I don’t want to pay for this new deposit, I am taking this to the Consumer Association or to the media to complain. |
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Roaming is a service which is highly dependent on international operators. This new procedure is to ensure continues improvement and uninterrupted services. |
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| 3. |
I have an existing deposit in my account when I registered for my line before. Why can’t Maxis use that deposit to secure my account? Why do I have to pay additional deposit for IR now? |
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That deposit is meant for opening of accounts. Roaming service is a different service which requires an existing subscriber to request for activation. |
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| 4. |
I want to convert my existing Deposit in my account to pay this IR Deposit. Can Maxis do that for me? |
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We are unable to convert. This service requires a different deposit payment. |
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| 5. |
Can I get some discount on the IR Deposit? |
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Unfortunately no. All customers have to pay a standard RM300. |
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| 6. |
Can I pay the IR Deposit partially? |
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The full amount has to be made in 1 payment. |
