| Frequently Asked Questions |
| Q1 |
What do we mean by "No minimum contract period"?
Typically most Broadband service providers bind their subscribers to a
minimum contract period. To make it simple for you, Maxis Wireless
Broadband no longer requires this commitment from you. |
| Q2 |
What is the effective date of this new policy?
We will apply this new policy to all new and existing Maxis Wireless
Broadband subscribers from 28th April 2008 onwards. |
| Q3 |
Will there be a cooling-off period?*
We believe in giving you the best assurance when you use our service.
As such, we are providing a seven (7) days cooling-off period. This
allows you to test whether you like the service and whether the indoor
coverage in your specific area is adequate to deliver the speeds you
expect. During this 7-day period, you can discontinue our Maxis
Wireless Broadband Service without any handling fee. Simply return the
modem and telephone set (if applicable) in good working condition in
its original packaging to our Maxis Centres (KLANG VALLEY: KLCC, Sunway, Taman Tun Dr Ismail, Cheras, Selayang, Pavilion, Berjaya Times Square PENANG: Northam, Bayan Baru, Prai JOHOR BAHRU: JB Kotaraya, Taman Molek). |
| Q4 |
Will the RM100 activation fee be refunded if the Maxis Wireless Broadband Service is discontinued?*
The RM100 activation will be refunded if the Maxis Wireless Broadband
Service is discontinued within the 7 days cooling-off period. |
| Q5 |
Can I discontinue the Maxis Wireless Broadband Service anytime after the cooling-off period?*
Yes, you may discontinue the service anytime after the cooling-off
period. A handling fee of RM200 will apply upon discontinuation of the
service. If you have used the Maxis Wireless Broadband Service for more
than twelve (12) months, the handling fee of RM200 will be waived. |
| Q6 |
How do I discontinue the Maxis Wireless Broadband Service?
Please return your modem and telephone set (if applicable) in good working condition to any of
the Maxis Centres and our consultants will be there to assist you. |
| Q7 |
Will I get a bill after I discontinue the Maxis Wireless Broadband Service?
Yes. You will receive a final bill that reflects the usages / charges
from your last billing date to the date when you discontinue your
service. |
| Q8 |
Will
I be charged a penalty for the remaining months of my existing service
contract when I discontinue the Maxis Wireless Broadband Service?*
No. The minimum 18-month contract period no longer applies. A handling
fee of RM200 will apply if you discontinue the Maxis Wireless Broadband
Service within twelve (12) months from the date of registration. If you
have used the Maxis Wireless Broadband Service for more than twelve
(12) months, the handling fee of RM200 will be waived.
|
| Q9 |
What happens if I lose the modem?
A replacement cost of up to RM900 (depending on modem type) will be
chargeable should you lose the modem or return the modem in a damaged
condition. You will be issued a replacement modem if you decide to
continue with the service upon payment of the replacement cost.
|
