1. What to do if the E220 fails to connect to the Internet:
  • Make sure that the E220 is in the service area and the network signal is normal
    Make sure that you have subscribed to Maxis Broadband. If you have already subscribed, see "Internet Service" to configure the network settings.
    Be sure Mobile connect is activated.
    Click on ”Connect” to make a connection to the Internet.
    Be sure you select the right APN (if needed).

2. Only part of a text message is displayed after I copy and paste it.
  • A text message contains up to 1,000 characters. If the size of the pasted part exceeds the limit, the exceeding part is automatically deleted.
3. When there is a new message, no alert window is displayed.
  • Make sure that you have enabled the alert window function.
    Select Settings > Options. Then select the Prompt tab and select the  "Display alerts when a message is " received” check box in Message Alerts Settings.
4. After Mobile Connect is launched, the system prompts "There are some unread messages in USIM/SIM card. Do you want to import them to the computer?" If I select "No," can I still import the message?
  • Select File > Import Message from USIM/SIM Card to import messages to Mobile Connect from the USIM/SIM card.
5. I cannot paste a phone number.
  • Only numerical digits, #, *, and + signs are valid. Refer to page 11 for more on how to save a phone number or how to send an SMS from your computer.
6. What operating system does my E220 USB Modem support?
  • The Maxis E220 USB Modem currently supports Windows 2000/XP/Vista and Mac OS X (version 10.4.3 recommended).
7. Are there any special requirements for laptops or PCs?
  • Your USB Modem works equally well on both a laptop and desktop PC, as long as the meet the recommended system requirements:
    CPU: Pentium 4.1GHz or above
    Memory: 128MB RAM or above
    Hard Disk: 50MB free disk space
    OS: Windows XP / Windows 2000 / Windows Vista / Mac OS X version 10.4.3
    USB Modem Interface: USB 2.0
    Display Resolution: 800 x 600 pixels or above (1024 x 768 pixels recommended).
8. What is the correct way to install the E220 Software?
  • Connect the E220 USB Modem to the PC. Wait for Windows to detect and install the new hardware driver automatically. Follow the on-screen installation instructions to continue with the software installation. For Mac users, please insert the CD that comes with your E220 package to install the software. Once done, connect the E220 to dial-up to the Internet.
9. Can I plug out the E220 USB Modem without removing it first through the operating system?
  • E220 USB Modem supports hot plug in / plug out. However, we recommend that you remove it via your operating system first.
10. After the E220 USB Modem is connected to the computer I can see the shortcut icon in “My Computer,” but the setup programme does not start automatically.
  • This problem happens occasionally with Windows 2000. If the auto-run programme does not start, go to the E220 drive path, find the “Setup.exe” file and double click on it to activate the programme.
11. After I locate the “Setup.exe” file and activate it, the operating system hangs.
  • Your PC may not be providing enough power to the E220 USB modem. Insert both the connector of the main and auxiliary (or power assist) USB data cable into the USB slots.
12. After the E220 USB Modem is connected to the computer, the E220 Manager can auto install … but not the drivers
  • Remove the E220 USB modem and plug it in to your USB port again to re-install the driver.
13. I received a message “…found several drivers…” from my computer. What should I do?
  • Please choose the appropriate driver in the Windows system directory. The driver should be labeled “Maxis Broadband.”
14. It’s taking a long time to install the dashboard in Windows XP. Your computer may be doing a thorough driver search during the installation process. Do not choose
  • the option ”…search driver on networks…” during installation to prevent this from happening.
15. I cannot find any new devices in the device manager after the dashboard was installed.
  • Try to connect the E220 to your computer again.
    Uninstall the “USB Mass Storage Device” in the Windows “Device Manager”
    Re-install the E220 software again
16. What does the LED display indicate?
  • Steady on (green): E220 is starting up.
    Blinks once every two seconds (green): E220 is searching for a network or no network is available: GPRS network is normal.
    Continuous blinking (green): E220 is transferring data in a GPRS network.
    Blinks once every two seconds (blue): WCDMA network is normal.
    Continuous blinking (blue): E220 is transferring data in a WCDMA network.
    LED off: E220 is disconnected or not working. If problem persists please visit your nearest Maxis Centre or call 1 800 82 2000.
17. After the installation, the E220 Manager doesn’t auto-run on its own.
  • The problem occurs with Windows 2000, because the operating system may not support ‘hot plugging.’ You can double click on the E220 Manager shortcut icon that appears on your desktop to activate the programme.
18. The system still displays “find new hardware” when I connect the E220 to my PC… even after the installation.
  • In Windows 2000, please install the SP4 patch.
    For other operating systems delete the “Vid_12d1&Pid_1003” in regedit.The root is \\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\ Vid_12d1&Pid_1003
19. When I click on the icon to connect to the Internet, I get the message “Modem not found.”
  • This problem occurs when your operating system does not recognise the E220 driver. Please remove and re-connect the E220 to your PC again. Your operating system will auto detect and recognise the E220 USB modem hardware.
20. When I remove my E220 USB Modem from my operating system, I receive the message “…cannot remove hardware …”
  • Please close/exit the dashboard first. If the problem persists, we suspect that another application may be using or engaged with your USB Modem. Please exit and restart your operating system.
21. I received an error code 619.
  • The SIM card doesn’t have data service. You might not be in the coverage area. Call us at 1 800 82 2000 to check.
    APN error at network settings. Call us at 1 800 82 2000 to configure your APN and network connection settings.
    Your modem cannot detect the network signal. You might not be in a coverage area with 3G or HSDPA.Call us at 1 800 82 2000 to check.
22. I received an error code 629.
  • No SIM card in USB Modem.
    The APN length is over 100 words.
    Need to import PIN code.
23. I received an error code 633.
  • Repeat the dial-up process until successfully connected. If it still fails, restart your PC and re-install the software because it may be corrupted.
24. I received an error code 651.
  • There may be a problem with your SIM card. Please visit your nearest Maxis Centre or call 1 800 82 2000.
25. I received an error code 656.
  • You may be using two (or more) dial-up programmes simultaneously. Please close all dial-up programmes and use the E220 software to dial-up again.
26. I received an error code 678.
  • The current network is set to CS only. Network speed should be very slow. Kindly use this device in a location with better network coverage. If problem still persists, please visit your nearest Maxis Centre or call 1 800 82 2000.
27. I received an error code 680.
  • Your PC may be installed with USB modem software that conflict with E220. Uninstall the others.
28. I received an error code 720.
  • The TCP/ IP protocol is setup wrongly. You may need to re-install it.
29. I received an error code 777.
  • SThere may be a problem with your SIM card. Please visit your nearest Maxis Centre or call 1 800 82 2000.
30. I received an error code 797.
  • You’re using the dial-up programme without connecting your E220 to your PC.

    E220 is not connected to the Maxis Broadband network.