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| 1. |
How many times can I purchase quota upgrades in a month? |
You may purchase as many times as you want in a month. |
| 2. |
Can I transfer my unused quota upgrade volume to my friends? |
No. Top ups cannot be transferred to another party. |
| 3. |
I have 5GB of unused quota upgrades and I want to terminate it. Can I get a refund? |
No. The quota is not exchangeable for cash or refunds. |
| 4. |
How do I purchase quota upgrades for my account? |
You may top up your volume through the My Account portal or through our customer service consultants. |
| 5. |
I don’t have an account. What should I do? |
Go to https://myaccount.maxis.net.my/wbb, click on ‘First time user?’, and choose your ID and password. Please be aware that once your ID is chosen, you cannot change it. |
| 6. |
I tried to surf the web, but I got transferred to the My Account site, what happened? |
You have exceeded your quota for the month. Sign in to the portal and purchase a quota upgrade to continue surfing. |
| 7. |
How do I pay to purchase the quota upgrade? |
The quota upgrade will be charged to your monthly bill. |
| 8. |
Where can I check my balance for the month? |
You can check your balance at the MyAccount Portal. |
| 9. |
After I top up, how long will it be before I can browse again? |
You may browse again 5 minutes after topping up. (estimate) |
| 10. |
Is an SMS sent from the modem counted as data? |
No. SMS is separate from data usage and will be charged to your bill. |
| 11. |
Can I decide not to purchase a quota upgrade if I don’t want to use it? |
Yes, you can. However, you will not be able to surf the web. |
| 12. |
When does the usage allowance refresh itself? |
The usage allowance refreshes itself according to your bill cycle date. |
| 13. |
I signed up in the middle of the month. Will I be entitled to the full quota of my package? |
Yes. The expiry of your quota follows your current bill cycle. |
| 14. |
If I have a balance of 5GB from my monthly quota and it is the end of my bill cycle, can I transfer it to my family? |
No. Your monthly quota balance cannot be transferred to another line. |
| 15. |
What will happen to the balance of my monthly quota if I did not use it during the month? |
The balance of your monthly quota will expire upon reaching the end of your bill cycle. |
| 16. |
If I terminate my service in the middle of the month and I have not used my quota for that month, can I get my money refunded? |
No. You cannot get a refund for your quota balance upon termination of the service. |
| 17. |
What will happen to the balance of my quota upgrade if I transfer my line to another account? |
The balance of your quota upgrade will remain when you transfer your line to another account. |
| 18. |
If I purchase the additional top-up while I still have my monthly quota, which one will I use first? |
After you purchase your top-up quota, you will use your top-up first. Once the top-up quota is exhausted, you will use your monthly quota allowance. |
| 19. |
What will happen to the top-up quota expiry date if I purchase it multiple times? |
If you purchase the top-up quota multiple times, the expiry date will be 30 days from the latest purchase. |
| 20. |
What will happen to customers who subscribe to the Starter, Advance, Power, Power Mobile and Power WiFi packages when their monthly volume quota has been depleted? |
Their speed of service will be throttled. They will not be able to top up their volume quota but they may upgrade their package to enjoy better surfing speeds by calling 1800 82 2000. |
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