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GMail Access Issues
We have received some complaints on GMail access using our Maxis Wireless Broadband service. Please be advised that this problem is not related to the performance of our Maxis Wireless Broadband service. Kindly click here to access the GMail Help Centre to troubleshoot your GMail access issues.
 
Fair Usage Policy
In order to make sure that our customers can enjoy a quality browsing experience at all times, we have recently implemented the control on Fair Usage Policy. As a result, we will not be able to assure constant connectivity and throughput for your Peer-to-Peer applications. For more information, click here.

 
 
 
 
 
  Maxis Broadband Mail  
 
1. How do I subscribe to Maxis Broadband Mail service?
 
  Maxis Broadband Mail is provided free when you subscribe to Maxis Wireless Broadband service. You only have to create your username and password under Maxis Broadband MyAccount selfcare portal.

Please note that it will take 15 minutes for the mailbox to be created after the creation of your username and password under MyAccount.

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2. How many email accounts will I get?
 
  Currently only one free email account will be provided for each Maxis Wireless Broadband subscription.

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3. I can’t remember my password, what can I do?
 
  Please call our Customer Service at 1 800 82 2000.

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4. I have forgotten my username, what do I do?
 
  Please call our Customer Service at 1 800 82 2000.

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5. How can I change my username?
 
  The login ID that you have created under Maxis Broadband MyAccount is unique and not modifiable.

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6. How do I change my password?
 
  Please go to Maxis Broadband MyAccount for password change.

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7. I cannot access my mailbox? The error “You provide an invalid username and password” appears.
 
  Please make sure the username and password you key in is correct.

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8. Can I use my own email client?
 
  No. We do not provide other means of access to the emails apart from the web access.

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9. Can I use the email if I unsubscribe to the broadband service?
 
  No. The email service comes together with the Maxis Broadband access services.

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10. Is there any anti-spam control in place?
 
  Yes. We do have an anti-spam mechanism in place.

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11. Is there any anti-virus control in place?
 
  Yes. We do have an anti-virus mechanism in place.

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12. This site is secure?
 
  Yes, it’s a https site. There is an additional encryption/authentication layer between HTTP and TCP. This to provide authentication and encrypted communication and is widely used on the internet for security-sensitive communication.

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13. What does this warning mean, do I have to be afraid?
 
 

Do not worry. When this happens just:

  • Check your internet connection (to ensure that you’re connected)
  • Wait a little while for the page finish loading before using it
  • Then click “OK” to proceed


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14. Can I encrypt my mails?
 
  No, there is no option for this.

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15. What is the maximum inbox size?
 
  The maximum inbox size is 100MB.

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16. What happens if my mailbox nears the storage limit?
 
  All new mail will be return back to sender with an error message "User mail box is full".

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17. How do I clear my cache?
 
 

To clear your cache in Internet Explorer:

· Click the Tools menu at the top of your browser, and select Internet Options.
· Click the General tab at the top of the dialogue box.
· Click Delete Files under Temporary Internet files.
· Select Delete all offline content by checking the box.
· Click OK.

To clear your cache in Mozilla
· Log out of your Maxis Broadband Mail account. Close all other open browser windows.
· Click the Edit menu at the top of your browser, and select Preferences.
· Click the + next to Advanced.
· Select Cache under Advanced.
· Click Clear Cache.
· Click OK.

To clear your cache in Mozilla Firefox:
· Log out of your Maxis Broadband Mail account and close all other open browser windows.
· Click the Tools menu at the top of your browser and select Clear Private Data...
· Select the Cookies and Cache checkboxes.
· Click Clear Private Data Now.

In some cases, it may be necessary to clear your cache more than once.

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