Surf, text and talk with new Value Plus Internet that gives you free calls, free SMS and lots of free data. It's a simple plan that lets you enjoy everything with total control.

 



Enjoy surf, text and talk in one complete plan and save!

Enjoy free 900 mins & 1500 SMS within Family Plans.

Choose from a wide selection of options if you want to use more internet, calls or SMS.

No throttling or interruption of surf speed upon reaching the data allocation.

Know exactly how much you can surf, text and talk every month.

An independent speed test conducted by Mobile World magazine has proved that Maxis gives you the fastest internet experience in cities like Penang, Kuantan, Johor Bahru and Klang Valley.

The network used by most Malaysians.

GOLD AWARD for best in-house inbound contact centre above 100 seats.
GOLD AWARD for best in-house outbound contact centre under 100 seats.
GOLD AWARD for best CRM program.












Enjoy everything in one plan.






You will receive an SMS notification once you've reached 100%
of your monthly internet allocation. Choose to upgrade with these
affordable passes or continue surfing at only 30 sen/MB.



Dial *136*9# to subscribe.
Volume passes valid until end of bill cycle.



Dial *100# to subscribe today.





The new Internet Value Plans are all about data, as your monthly fee is for your Internet allocation. All calls and SMS usage are on pay-as-you-use basis.

You can always keep your lifestyle going with these affordable Internet passes or just continue on surfing at only 30 sen/MB.

Dial *136*9# to subscribe





Enjoy cool benefits at greater value when you sign-up for a 12-month contract. When you’ve reached 100% of your monthly Internet allocation, you can top-up your Internet by another 500MB for only RM5 or continue on surfing at 30 sen/MB.






Now you can keep the good times rolling with the Facebook Internet plan that makes sure you never miss out. Just bolt it on to any plan you're on to enjoy Facebook every day (or even every minute).



Dial *100# to subscribe today.






FREE WiFi MODEM (WORTH RM280)
When you sign up for a 6GB Wireless Internet Plan.


Terms & Conditions:

1. Modem E5832 comes with a 1-year warranty.

2. This offer has a 12-months contract.

3. The rebate of RM10x12months only is applicable for existing and new Maxis Postpaid subscribers     who subscribe to this offer.

4. Non-Malaysians will be charged a deposit of RM300 for every plan subscribed to.

5. Activation fee of RM100 and advance payment of RM98 is required upon subscription.

6. Termination before end of contract requires a RM200 handling fee.

7. Speed is on best effort basis of up to 7.2Mbps, depending on modem
    capability, location, distance from communications tower and number of
    simultaneous users.

















What is the benefit in signing up for Value Plus Internet?

Value Plus Internet comes pre-bundled with internet, voice and SMS allocations in a single plan. It's open for both Principal and Supplementary lines.

CAN I SUBSCRIBE FOR OTHER MAXIS INTERNET RATE PLANS LIKE MAXIS MONTHLY INTERNET PASS?

The plan already provides you with a monthly internet allocation; hence you do not need to add-on another monthly internet pass. However in the event of hitting your quota limit before the end of your bill cycle, you may choose to top-up your internet allocation (on time basis) by dialing *136*9#.

HOW CAN I CHECK HOW MUCH I HAVE USED FOR THE BUNDLED INTERNET, TALKTIME MINUTES AND SMS ALLOCATION?

You can check your internet usages by dialing *100#. At this moment you are not able to check your bundled talktime minutes or SMS.

What are the plans offered?

BESIDES THE INTERNET PAY-PER-USE RATES ARE THERE ANY OTHER WAYS FOR ME TO UPGRADE MY QUOTA?

Yes, besides the pay-per-use option, customers may also top-up their quota by dialing *100#. Refer to the packages below for more details.

CAN CORPORATE INDIVIDUALS OR SME INDIVIDUALS SIGN UP FOR THIS PLAN?

Yes they can. They will still enjoy the benefits of MVPN—free calls within company (intra-co).

Plan Features

What does Monthly Commitment Fee mean?

The monthly commitment fee is a fee that the customer needs to pay on a monthly basis in order to enjoy the free internet, minutes and SMS that is allocated based on the subscribed package.

Will I be tied to a contract if I sign up for this plan?

No, these plans do not come with any contract requirements.

WHAT CAN I DO WITH THE ALLOCATED MINUTES & SMS?

You can make domestic on and off-net calls or send domestic on and off-net SMS based on the pre-allocated amounts of minutes and SMS tied to the Value Plus Internet plans.

CAN I SUBSCRIBE TO THE VALUE EXTRA PLANS WITH THE VALUE PLUS INTERNET PLANS?

Yes. Similar to other existing postpaid plans, you may subscribe to Value Extras with any Value Plus Internet plan.

WHICH WILL BE USED UP FIRST WITH VALUE PLUS INTERNET? VALUE EXTRAS OR THE ALLOCATED TALKTIME MINUTES & SMS?

If you sign up for a Value Extra bundle, the allocation from the Value Extra bundle will be exhausted before the allocation of the base plan. (Eg: Free on-net SMS)

CAN I UPGRADE FROM VALUE PLUS INTERNET 50 TO VALUE PLUS INTERNET 80? OR UPGRADE FROM OTHER PLANS?

Yes. However, if you are switching from a plan that has a contract term, the standard termination guidelines apply.

IF MY MONTHLY ALLOCATION IS NOT FULLY UTILISED, CAN IT BE CARRIED FORWARD?

No. The free allocations (Internet, talktime minutes, SMS) cannot be carried forward. It will be automatically forfeited upon completion of your bill cycle.

WILL MY MONTHLY INTERNET, TALKTIME MINUTES AND SMS ALLOCATIONS TIED TO THE VALUE PLUS INTERNET PLAN BE PRO-RATED?

Yes. The monthly allocations (Internet, talktime minutes, SMS) will be pro-rated from the plan activation date to the end of next available bill cycle date.

IS THE MONTHLY INTERNET ALLOCATION APPLICABLE WHEN I ROAM?

No. The monthly internet allocation is for domestic use only.

CAN I CHANGE MY PLAN AFTER I'VE SUBSCRIBED TO THE VALUE PLUS INTERNET PLAN?

Yes, you can change to other Value Plus Internet plans or any other existing Maxis postpaid plans as long as you're not contracted to the plan.

IS THE ADVANCE PAYMENT REFUNDABLE?

No, the advance payment will be knocked off in your first month bill.

Advance payment and credit limit info

Family Plans

WHAT ARE THE BENEFITS OF SIGNING UP FOR VALUE PLUS INTERNET SUPPLEMENTARY 30?

Besides the free allocation of internet, talktime minutes and SMS in a single plan, you can enjoy additional free 15 hours of talktime and 1500 SMS between family lines.

CAN I GET 20% DISCOUNT ON CALLS BETWEEN PRINCIPAL LINE AND SUPPLEMENTARY LINE?

Yes.

IS CREDIT (USAGE) SHARING APPLICABLE BETWEEN THE PRINCIPAL AND SUPPLEMENTARY LINES?

No, you cannot share the allocation of internet, talktime minutes and SMS between principal and supplementary lines for Value Plus Internet plans. Allocations are for individual plans only.

IF I'M A PRINCIPAL LINE USER OF VALUE PLUS INTERNET 50/80, CAN I SIGN UP FOR OTHER FAMILY PLANS AND NOT VALUE PLUS INTERNET SUPPLEMENTARY 30?

Yes.

CAN VALUE PLUS PRINCIPAL LINE USERS SIGN UP FOR VALUE PLUS INTERNET SUPPLEMENTARY 30?

Yes.

For Existing Customers

CAN I CHANGE MY CURRENT PLAN TO A VALUE PLUS INTERNET PLAN?

Yes. As long as you're not contracted to your existing postpaid plan.

WHAT'S THE DIFFERENCE BETWEEN VALUE PLUS INTERNET PLANS AND iValue Plans?

iValue plans are contracted with an iPhone device, whereas Value Plus Internet is a stand-alone postpaid plan without contract.

WHAT'S THE DIFFERENCE BETWEEN VALUE PLUS PLANS & VALUE PLUS INTERNET PLANS?

Value Plus plans are a commitment based plan without any internet allocation. Therefore, you will need to bolt-on to an internet bundle separately. Value Plus Internet comes with a pre-bundled internet allocation.

How do I subscribe to a Mobile internet package?

To subscribe dial *100#, go to 'Internet and Settings' and then to 'Mobile Internet'.

What do I need in order to use Mobile Internet?

In order to use Mobile Internet you require the following:
1. GPRS or 3G activated (To activate, dial *136# or call Customer Service)
2. To get the right phone settings for your device and to activate your GPRS/ 3G settings, dial *100#, go to 'Internet and Settings' and select 'Phone Settings'

How much is a Mobile Internet pass?

Mobile Internet passes start from RM2. You will be shown the price of each package before you make a purchase or subscribe to a pass.

How am I charged for Mobile Internet when I am roaming?

If you are overseas and use the Mobile Internet on your phone, you will be subjected to two different charges: the foreign (overseas) data charges and the local (Maxis) data charges.
If you have an active data package, then you will only be charged for the foreign data charges. Otherwise, if you do not have an active data package OR you have exceeded your volume cap on your data package, then you will be subjected to the two different charges by the foreign (overseas) roaming operator and the local (Maxis) operator.

Do these Mobile Internet packages cover local (Maxis/ Malaysian) data charges while on roaming?

That depends on whether you have an active data package.
If you have signed on for a 1Hour, 1Day, 1Week or monthly Mobile Internet pass, then it will cover local (Maxis) data charges and you will only need to pay the foreign (overseas) data charges. If you do not have an active data package OR you have exceeded your volume cap on your data package, then you will incur local (Maxis) data charges and the foreign (overseas) data charges.
Maxis recommends you maintain a Monthly package if you are going to actively use Mobile Internet services at home and abroad.

What if I purchase any of the Data Roam Unlimited packages?

When using data on any of the Data Roam Unlimited data packages, there will be no local (Maxis) data charges. You will only pay a fixed fee for data service as long as you have an active subscription to a Data Roam Unlimited package.
Please go to Maxis website > Mobile & Plans > International Roaming, for more info.

Would the speed for data connection reduce when I exceed the volume cap of my Monthly pass?

No. Unlike the other telcos, we do not reduce our speed when you exceed your capped limit.

How much do I have to pay if my usage exceeds the volume cap of your Time Based pass (i.e. 1Hour or 1Day pass)?

For 1Hour or 1Day pass, when you start browsing again after you have exceeded your capped amount, you will be charged the Pay-Per-Use rate if you are not subscribed to any Monthly Pass.
For example, if you have an 1Hour pass and yet have used up all your 100MB within 10 minutes, then you will incur pay-per-use charges.

I had subscribed for 1Day Pass and have fully utilized the maximum volume quota before the 24 hours is up, can I re-subscribe to another Day Pass?

Yes, your previous 1Day Pass will expire allowing your to purchase another time-based pass.
You can have only one Time Based pass (non-monthly pass) and one Monthly pass at the same time. One cannot subscribed to 2 Time-based or 2 Monthly pass at the same time.

Can I subscribe for a Time-based pass (1Hour, 1Day...) and a Monthly Pass together?

You can have an active Time-based Pass and an active Monthly Pass (i.e. 500MB, 1.5GB and 3GB) at one time.
However, a Time pass will always be utilized first if it is still active, once the Time-based pass expires, then the Monthly pass automatically becomes active.

How will I be charged once my Postpaid Monthly pass volume quota has been exceeded?

When you reach your Monthly pass volume cap for Postpaid customers, the session will not be disconnected but there will be an SMS notification.
Subsequent usages will be charged at RM 0.30/MB capped at a maximum charge of RM250 per line.

Can MISM customer subscribe to the time based passes?

Only primary line can subscribe, all the secondary SIMs data plan will automatically follow the primary Time-based data pass.

Can SIMM customer subscribe to the time based passes?

Yes, Both the primary and secondary line can subscribe for the time pass or the monthly pass.

Can I unsubscribe from a Time Based pass (eg. 1Hour, 1Day, 1week…etc)?

No. the pass will expire automatically when the duration of the pass has expired or you have reached the capped limit.
You may only unsubscribe frorm a Monthly Pass, however take note when you cancel your Monthly pass, your charges and volume quota will be pro-rated.

How am I charged for my Monthly package?

You will be charged based on your bill cycle date. Cost and volume quota will be pro-rated according to the number of days of the data package is active until the next bill cycle date. You will be informed of your pro-rated price (RM) and volume (MB) in your confirmation SMS.

Example:
Activation date: 15/08/2011
Monthly pass: Monthly 500MB.
Bill Cycle: BC 10.

Pro-rated Price = (15/08 - 10/09)/(10/08 - 09/09) x RM 58 = 27/31 x RM 58 = RM 50.52

Pro-rated Volume = (15/08 - 10/09)/(10/08 - 09/09) x 500MB = 27/31 x 500MB = 435 MB

What happens to my volume quota and charges if I change my Monthly pass from 500MB to 3GB?

If you change from Pass A (Monthly 500MB) to Pass B (Monthly 3GB) on the 15/08.

Pass A - Monthly 500MB
Ends on: 15-Nov-2010
Pro-rated Price: 7/31 x RM 58 = RM 13.10
Pro-rated Volume: 7/31 x 500MB = 129.03 MB

Pass B - Monthly 3GB
Starts on: 15-Nov-2010
Ends on: 15-Nov-2010
Pro-rated Price: 24/31 x RM 88 = RM 68.13
Pro-rated Volume: 24/31 * 3072 MB = 2,378.32 MB

I purchased my current device with a data package. Now I'd like to change my Monthly data package subscription. Can I do this?

Yes, although you will incur a penalty fee for breaking the terms of your contract. You will not be able to buy any Mobile Internet Package via dialling *100#. Please contact Customer Service.

Can I unsubscribe from a Postpaid Monthly pass?

Yes, you can. Just dial *100# > Internet & Settings > Mobile Internet to deactivate your package. The price and volume quota will both be pro-rated according to your subscription period prior to deactivation of the Monthly pass.

How will I keep track of my usage of my Mobile Internet pass?

You will be able to track the expiry and accumulated usage via your phone. Just dial *100#, select 'Internet and Settings', select 'Mobile Internet' and choose 'Check Status'.

How do I purchase Quota Upgrades?

If you are already subscribed to a Monthly pass, dial *136*9# and select your desired Quota Upgrade pass.

Can I purchase a Quota Upgrade without an active Monthly Pass?

No, in order to be entitled for Quota Upgrades, you must have an active Monthly pass.

When will I get an SMS notification for my pass usage?

When you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment.
Also at any time, you can go to the 'Check Status' option in the 'Mobile Internet' menu to check on your exact usage (MB/GB) at that time.

Are my SMS notifications and 'Check Status' real-time for all Postpaid Mobile Internet packages?

For Time-based packages the SMS notification and Check Status is real-time.
However for the Monthly packages there will be a delay and hence is only near real-time. This could translate in the late arrival of the 80% and 100% SMS notification.

How do I check my Mobile Internet usages?

Dial *100#, select 'Internet and Settings', then 'Mobile Internet' and choose 'Check Status' to check your on your Mobile Internet subscriptions.
You could have multiple subscriptions at any one time, which will all be displayed under 'Check Status'. Dial '01' for 'Next Page' if you have multiple Mobile Internet subscriptions.

Am I charged each time I check my Mobile Internet usages?

No, it's a free service.

What are the packages that you offer for Mobile Internet?

Dial *100#, select 'Internet and Settings', then 'Mobile Internet' to see what are the Mobile Internet packages on offer.

When will I receive an SMS notification for Mobile Internet service?

Some of the instances where an SMS notification is sent:
- A Mobile Internet pass is activated and deactivated (Monthly only).
- When a Monthly pass is renewed.
- Notification SMS will be sent when your volume quota is used up and also when your pass expires.

Am I charged for the SMS notifications?

No, all the SMS notifications for Mobile Internet are free.

Can I get Mobile Internet passes via EasyMenu (*100#)?

Yes, you can get Mobile Internet passes under EasyMenu (*100#). In the future we will have more channels to get Mobile Internet passes.

I do not want to receive the SMS notifications. How do I cancel it?

Sorry, unlike other promotional SMS' selling services and products, the SMS notifications for Mobile Internet is intrinsically part of the service and cannot be cancelled.

How do I purchase Mobile Internet Quota Upgrades?

In order to get Quota Upgrades, you must have a Monthly Pass. Once you are subscribed to a Monthly Pass, you can dial *136*9# to go to the Quota Upgrade menu.

I currently subscribe to some legacy Mobile Internet package (ie 1MB, 5MB and Unlimited Data packages). How will the launch of the new Mobile Internet package affects me?

The RM99 Unlimited Data package has been discontinued but existing customers of the Unlimited Data package and other packages can still continue their subscription.
Customers who prefer the 1MB and 5MB data packages can still subscribe to them by calling up the respective Maxis (123) hotline.

If I have an RM99 Data Unlimited Data package, is there a fair usage policy for this Mobile Internet package?

The RM99 Unlimited Data package has a fair usage policy of 6GB. Maxis reserves the right to apply any treatment for usages above 6GB, which may include either of the following: throttling the speed, charging for usage beyond 6GB or total blocking of all traffic.

How do I subscribe to a Mobile internet package?

To subscribe dial *100#, go to 'Internet and Settings' and then to 'Mobile Internet'.

What do I need in order to use Mobile Internet?

In order to use Mobile Internet you require the following:
1. GPRS or 3G activated (To activate, dial *136# or call Customer Service)
2. To get the right phone settings for your device and to activate your GPRS/ 3G settings, dial *100#, go to 'Internet and Settings' and select 'Phone Settings'

How much is a Mobile Internet pass?

Mobile Internet passes start from RM2. You will be shown the price of each package before you make a purchase or subscribe to a pass.

How am I charged for Mobile Internet when I am roaming?

For Hotlink susbscribers, when you are roaming and you can only use Mobile Internet in certain operators overseas (Please check the Hotlink web page,under the 'Mobile Services' section, select 'IDD and Roaming' for more information. And under the 'Roaming' tab, select 'Data Roaming'). The rates are also mentioned here.

What is the minimum balance for roaming abroad on my prepaid line?

You need a minimum credit balance of RM 15, in order to use the Prepaid data roaming service.

Where can I data roam with my prepaid line?

Please refer to the Hotlink website, under the 'Mobile Services' section, select 'IDD and Roaming' for more information. And under the 'Roaming' tab, select 'Data Roaming'.

Would the speed for data connection reduce when I exceed the volume cap of my Monthly pass?

No. Unlike our competitors, we do not reduce your speed when you exceed your capped limit.

How much do I have to pay if my usage exceeds the volume cap of your Time Based pass (i.e. 1Hour or 1Day pass)?

For Hour or Day pass, when you start browsing again after you have exceeded your capped amount, you will be charged the Pay-Per-Use rate if you are not subscribed already to any Monthly packages.

I have subscribed for a 1Day Pass and have fully utilized the maximum volume quota before the 24 hours is up, can I re-subscribe to another Day Pass?

Yes, your previous 1Day Pass will expire allowing your to purchase another time-based pass.
You can have only one Time-Based pass (non-monthly pass) and one Monthly pass at the same time. One cannot subscribed to 2 Time-based or 2 Monthly pass at the same time.

Can I subscribe for a Time-based pass (1Hour, 1Day...) and a Monthly Pass together?

You can have an active Time-based Pass and an active Monthly Pass (i.e. 500MB, 1.5GB and 3GB) at one time.
However, a Time pass will always be utilized first if it is still active, once the Time-based pass expires, then the Monthly pass automatically becomes active.

How will I be charged once my Prepaid Monthly pass volume quota has been exceeded?

When you reach your Monthly pass volume cap, your session will be disconnected and you will receive an SMS notification.
For subsequent usages you will be according to a per 10kB basis. The current Monthly 500MB, 1.5GB and 3GB, will charges at RM 0.05 sen/10kB.

Could I purchase another Monthly pass once I exceed my volume quota for my current Monthly pass is exceeded?

Yes, now you can purchase any Monthly package once the volume quota of your previous Monthly pass is exhausted before one month is over.

Can I unsubscribe from a Time Based pass (eg. 1Hour, 1Day, 1week…etc)?

No. the pass will expire automatically when the duration of the pass has expired or you have reached the capped limit.

Can I unsubscribe from a Prepaid Monthly pass?

No, but you can deactivate the auto-renewal of your Monthly Pass, hence it will not auto-renew at the end of of the Monthly pass period. You can perform this on the Mobile Internet UMB menu, dial *100# then select 'Internet and Settings' and select 'Mobile Internet'.

If I am out of prepaid credit but my Hotlink Mobile Internet pass is still active and I am still within my capping limit. Can I continue to browse on my mobile?

Yes, as long as you have already subscribed to a data pass, you can continue to browse for free on your mobile until the expiry of the data pass.

How do I check my Mobile Internet usages?

Dial *100#, select 'Internet and Settings', then 'Mobile Internet' and choose 'Check Status' to check your on your Mobile Internet subscriptions.
You could have multiple subscriptions at any one time, which will all be displayed under 'Check Status'. Dial '01' for 'Next Page' if you have multiple Mobile Internet subscriptions.

How do I purchase Quota Upgrades?

If you are already subscribed to a Monthly pass, dial *136*9# and select your desired Quota Upgrade pass.

Could I purchase a Quota Upgrade without an active Monthly Pass?

No, in order to be entitled for Quota Upgrades, you must have an active Monthly pass.

When will I get notification SMS' for my pass usage?

When you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment.
Also at any time, you can go to the 'Check Status' option in the 'Mobile Internet' menu to check on your exact usage (MB/GB) at that time.

Is my SMS notifications and 'Check Status' realtime for all Postpaid Mobile Internet packages?

Yes, for all the Hotlink Mobile Internet packages the SMS notification and Check Status is real-time.

Can I get more than 1  Mobile Internet pass in a month?

Yes, you can subscribe to as many Mobile Internet pass you want. But you cannot have 2 Time-based pass active at the same time or 2 Monthly passes at the same time either. However you can have 1 Time-based pass and 1 Monthly pass at the same time.

Why I don't receive my sms notification at 90%?

Please call customer service and lodge a complaint if you realise a notification SMS was not sent for Mobile Internet service.

I purchased my current device with a data package. Now I'd like to change my Monthly data package subsription. Can I do this?

Yes, only after you have used up your entire volume quota before one month is over. You can now purchase any other Monthly pass.

If I am out of prepaid credit but my Prepaid Monthly pass is still active and I am still within my capping limit. Can I continue to browse on my mobile?

Yes, as long as you have already subscribed to a data pass, you can continue to browse for free on your mobile until the expiry of the data pass.

How will I keep track of my usage of my Mobile Internet pass?

You will be able to track the expiry and accumulated usage via your phone. Just dial *100#, select 'Internet and Settings', select 'Mobile Internet' and choose 'Check Status'.

When will I get notification SMS' for my pass usage?

When you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment.
Also at any time, you can go to the 'Check Status' option in the 'Mobile Internet' menu to check on your exact usage (MB/GB) at that time.

Am I charged each time I check my Mobile Internet usages?

No, it's a free service.

What are the packages that you offer for Mobile Internet?

Dial *100#, select 'Internet and Settings', then 'Mobile Internet' to see what are the Mobile Internet packages on offer.

When will I receive an SMS notifications for Mobile Internet service?

Some of the instances where an SMS notifications are sent are:
- A Mobile Internet pass is activated and deactivated (Monthly only).
- When a Monthly pass is renewed.
- Notification SMS will be sent when your volume quota is used up and also when your pass expires.

Am I charged for the SMS notifications?

No, all the SMS notifications for Mobile Internet are free.

Can I get Mobile Internet passes via EasyMenu (*100#)?

Yes, you can get Mobile Internet passes under EasyMenu (*100#). In the future we will have more channels to get Mobile Interent passes.

I do not want to receive the SMS notifications. How do I cancel it?

Sorry, unlike other promotional SMS' selling services and products, the SMS notifications for Mobile Internet is intrinsically part of the service and cannot be cancelled.

How do I subscribe to a Facebook Internet Plan?

To subscribe dial *100#, go to 'Internet and Settings' and then to 'Facebook Internet Plans'.

What do I need in order to use Facebook Internet Plan?

In order to use Mobile Internet, you require the following:

I. GPRS or 3G activated (To activate, dial *136# or call Customer Service)

II. To get the right phone settings for your device and to activate your GPRS/3G settings, dial *100#, go to 'Internet and Settings' and select 'Phone Settings'

How much is a Facebook Internet Plan?

The passes start from RM3. You will be shown the price of each package before you make a purchase or subscribe to a pass.

How long is my pass active for?

Your pass is active upon activation.(eg: 2x24hrs for 2 days and 5x24hrs for 5 days)

When will my pass expire?

Your pass will expire based on 2 conditions:

I. Once the duration of your pass has expired
II. If you have used up your allocated volume quota (MB) of browsing on other internet sites, your "Allowed Free Facebook Sites" browsing end and your pass will be terminated. (eg: 2-day 10MB Facebook Plan: Once the 10MB browsing usage has been exhausted, the "Allowed Free Facebook Sites" browsing will also expire and the pass will terminate)

What does "Allowed Free Facebook Sites" include?

Facebook Java Application only (downloadable Facebook Java app).

What does "Allowed Free Facebook Sites" NOT include?

"Allowed Free Facebook Sites" access does NOT APPLY to the following:

I. The iPhone Facebook APP
II. The Android Facebook APP
III. The Blackberry APP
IV. The Facebook full website (www.facebook.com)

If you were to access Facebook via any of the above, your usage will be drawn from your allocated volume quota (MB)

I currently have an iPhone/Blackberry/Android phone and I'm not contracted to any plans with Maxis, can I buy the Facebook Internet Pass and get "Allowed Free Facebook Sites" Browsing?

Yes. Although you may purchase the Facebook Internet Pass, the "Allowed Free Facebook Sites" browsing only applies to browsing of m.facebook.com over your mobile browser (ex: Safari/Andorid browser). Note that it does not apply to your mobile's Facebook Application (app). Please see above.

I've bought the Facebook Internet Plan and my volume quota is being drawn even though I'm browsing within the "Allowed Free Facebook Sites".

This might probably be due to other applications running in the background & accessing the Internet at the same time. To avoid quota being drawn, kindly turn off all applications (eg: e-mail sync, calendar sync) or notifications which access Internet.

What is the difference between www.facebook.com and m.facebook.com?

www.facebook.com refers to the full Facebook website which is accessible via your PC, and if you click on full Facebook site in your mobile browser (which is not covered under "Allowed Free Facebook Sites" browsing).

m.facebook.com refers to the mobile friendly version of the Facebook site which is accessible via your mobile's native browser.

Where can I download the Facebook Java App?

Dial *100#, select 'Internet and Settings', then 'Facebook Internet Plans', then 'Facebook Java App'.

Does my phone support the Facebook Java app?

The Facebook Java App is a proprietary of Facebook and it supports 2500 mobile devices. If your phone does not support the download, it will fail. Maxis however is not responsible for download failures and issues pertaining to the java app.

You will not be data charged on the downloading of the Facebook Java App.

How much do I have to pay if my usage exceeds the volume cap of the Facebook Internet pass (i.e. 10MB)?

Your pass will automatically terminate once you exceed your (MB) quota. If you continue browsing either on Facebook or any non-Facebook sites after you have exceeded your capped amount, you will be charged the Pay-Per-Use rate if you are not subscribed to any Monthly Pass.

For example, if you have a 2-day 10MB Facebook Internet pass and have used up all your 10MB within 24 hours, your pass will automatically terminate and then you will incur pay-per-use charges.

Note that when you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment.

I subscribed for a 2-day 10MB Facebook Internet Pass and have fully utilized the maximum volume quota before the 48 hours is up, can I re-subscribe to another 2-day 10MB Facebook Internet Pass?

Yes, your previous 2-day Pass will expire allowing you to purchase another Facebook Internet Pass.

You can have only one Time-Based or Facebook Internet Pass (non-monthly pass) and one Monthly Pass at the same time. You cannot subscribe to 2 Time-Based or 2 Monthly Passes at the same time.

Can I subscribe for a Facebook Internet Pass and a Monthly Pass together?

You can have an active Facebook Internet Pass and an active Monthly Pass (i.e. 500MB, 1.5GB and 3GB) at one time.

However, a Time Pass will always be utilized first if it is still active, once the Time-Based Pass expires, then the Monthly Pass automatically becomes active.

I purchased my current device with a data package that I am contracted to. Can I purchase the Facebook Internet Pass?

No. If you are currently on an iPhone, Blackberry contracted plan, you will not be able to purchase any Facebook Internet Passes.

Can I unsubscribe from a Facebook Internet Pass?

No. The pass will expire automatically when the duration of the pass has expired or you have reached the capped (MB) limit.

How can I keep track of my usage of my Mobile Internet Pass?

You will be able to track the expiry and accumulated usage via your phone. Just dial *100#, select 'Internet and Settings', select 'Facebook Internet Plans' and choose 'Check Status'.

Can I purchase a Quota Upgrade with a Facebook Internet Pass?

No, this pass does not entitle you for Quota Upgrades.

When will I get an SMS notification for my pass usage?

When you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment.

Also at any time, you can go to the 'Check Status' option in the 'Mobile Internet' menu to check on your exact usage (MB/GB) at that time.

Am I charged each time I check my Mobile Internet usages?

No, it's a free service.

Where can I purchase Facebook Internet Passes?

Dial *100#, select 'Internet and Settings', then 'Facebook Internet Plans' to see what are the Facebook Internet Passes on offer.

When will I receive an SMS notification for Mobile Internet service?

Some of the instances where an SMS notification is sent are:
I. The pass is activated
II. When your volume quota is used up and also when your pass expires.

Am I charged for the SMS notifications?

No, all the SMS notifications for Mobile Internet are free.

How am I charged for Facebook Internet Plans when I am roaming?

If you have an active Facebook Internet Pass, then you will only be charged for the foreign data charges. Otherwise, if you do not have an active data package OR you have exceeded your volume cap on your data package, then you will be subject to the two different charges by the foreign (overseas) roaming operator and the local (Maxis) operator.

Would the speed for data connection reduce when I exceed the volume cap of my Monthly Pass?

No. Unlike the other telcos, we do not reduce our speed when you exceed your capped limit.

I do not want to receive the SMS notifications. How do I cancel it?

Sorry, unlike other promotional SMS selling services and products, the SMS notifications for Mobile Internet is intrinsically part of the service and cannot be cancelled.

Can MISM customer subscribe to the Time-Based Passes?

Only primary line can subscribe. All secondary SIMs’ data plan will automatically follow the primary Time-Based Pass.

Can SIMM customer subscribe to the Time-Based Passes?

Yes, Both the primary and secondary line can subscribe for the time pass or the monthly pass.

Eligibility. Who can sign-up to these plans?

- These plans are open to all postpaid consumers, including corporate individual, SME individual & Government individual customers.
- Applicable to port-in, pre-to-post migration & new registrations.
- The plans are for NEW sign-up only, not applicable for change of rate-plan from other existing postpaid plans*.
* Except for customers who are on a basic line without supplementary lines (Friends & Family savings are not applicable under this rate plan).

Are these plans open for supplementary line?

No, these rate plans are open to only principle holders.

Is MVPN applicable for corporate individual customers?

Yes, MVPN is valid for Corporate Individual & SME Individual customers.

What are the options after customer finishes the eligible data within the plan?

- For Internet Value Plan 48 : By default, only RM5/ 500MB (2-week pass) OR PPU @ RM0.30/ MB
- For Internet Value Plan 50 : Upgrade Passes or PPU @ RM0.30/ MB
- For Internet Value Plan 75 : Upgrade Passes or PPU @ RM0.30/ MB

What is the credit limit for these respective plans, and is deposit, advance payment applicable?

Contract – 12 months applicable for Internet Value Plan 48 only?

Yes, the contract (12 months) is applicable to Internet Value Plan 48 only.

What is the penalty for early termination for Internet Value Plan 48 plan?

The penalty would be the commitment fee for the remaining contract months.

Is customer allowed to upgrade or downgrade?

- For Internet Value Plans 50 & 75 : Yes, customer can swap plans (no contract commitment)
- For Internet Value Plan 48 : No, customer is not allowed to upgrade or downgrade. Termination fee applies.

Who is eligible for this offer?

This offer is available for new registration only and for Malaysian and foreigners over the age of 18 years.

What is this offer all about?

You will get a Free Wifi modem E5832 which worth of RM280 when you subscribe to a new Wireless Internet 6GB package. If you are a Maxis Postpaid subscriber, you will also enjoy RM10x12 months rebate.

How much do I need to pay at the point of registration?

You will only need to pay RM100 for the activation fee and RM98 for advance payment at the point of registration. For non-Malaysians, a deposit of RM300 per line applies.

Is there any commitment period for this offer?

Yes, there is 12 months contract.

How much do I need to pay if I breach the contract?

RM 200 penalty fee will be charged to your last bill should you terminate your Wireless Internet package within your contract period.

How am I going to get the rebate of RM10x12months?

You can enjoy the rebate if you are a Maxis Postpaid subscriber

What will happen to the rebate if my Wireless Broadband line and/or Maxis Postpaid account is suspended.

When your Wireless Internet and/or Maxis Postpaid line is suspended, your rebate will stop and it will resume once your line resumes. However, you will not get the full rebate of RM10x12.

Example: Your actual rebate will be as:
RM120 – (your pro-rate rebate during your suspension period)

What will happen to the rebate if my Maxis Postpaid line is terminated?

The rebate will stop once your Maxis Postpaid line is terminated.

What will happen if I upgrade/downgrade my Wireless Internet?

The rebate will stop upon upgrading/downgrading of your Wireless Internet package.

Can I use my Wireless Internet whilst roaming overseas?

Yes. However, please note that your Wireless Internet must be activated with International Roaming (IR) and International Direct Dial (IDD).

To activate your International Roaming services, you are required to walk in to a Maxis Center and bring along your passport. A deposit of RM300 per line is required for activation of international roaming services.

For write-in, call-in and online applications through our online Customer Service, you have to fax to Customer Service your photo and passport validity page.

*Data, SMS and Voice are for domestic use only.