Get answers to some frequently asked questions

You can check your Mobile Internet allocation usages via:
· MyMaxis App
· UMB menu ( Dial *100#),
· WAP Portal ( )

To subscribe:
· MyMaxis App
· Via UMB Dial *100#, then go to "Internet and Settings"

You can request for an increase or decrease of credit limit via:

Walk-in to our Maxis centres or MEPS
Online Customer Service Enquiries form
Mail to Maxis Communications Bhd, P.O Box 13222, 50802 KL.
E-mail to
Fax to 03 - 7492 2950 and attention to the Credit Department
Call our customer service at 123

You will be notified within 3 working days via SMS when your request for an increase or decrease in the credit limit has been processed (approved or declined).

Maxis Zerolution is a smartphone programme that allows you to walk away with the device at RM0 upfront payment and pay your phone over 24 monthly payments at 0% interest, without having to lock down to the same phone and plan for 24 months. You don't have to wait to complete your 24 monthly payments, you can choose to upgrade to a new phone 12 months later and your remaining 12 monthly payments will be waived. All you need to do is walk into our store after completing 12 monthly payments, return your old phone and choose a new phone on Maxis Zerolution.