What is the RM1 sale?
This is a promotion where customers are entitled to enjoy free 12 months unlimited roaming services on specific countries (8 ASEAN countries, excluding Vietnam for MaxisONE Plan 188 and above or Singapore for MaxisONE Plan 158) for RM1 only.
How long does the RM1 sale last?
The offer begins on 16 March 2017 until 31 January 2018.
How am I able to enjoy this offer?
You need to sign up for participating MaxisONE Plan with 12 months contract to enjoy this offer at RM1. This offer is also applicable to existing MaxisONE Plan customers who are not on an existing contract. Eligible MaxisONE Plan customers should call 123 to subscribe to RM1 roaming.
Where do I go to get this offer?
Just drop by any of our Maxis Centres or Maxis Exclusive Partners to sign up for this offer.
Will I be tied to a contract?
Yes, if you decide to take up the offer, you will be tied to a 12 month contract with us.
How many RM1 offers am I allowed to purchase?
Each MaxisONE Plan will only be entitled for one RM1 offer.
If I have opted for this RM1 offer, am I still eligible to sign up for other RM1 offer on the same MaxisONE Plan?
No, each MaxisONE Plan will be entitled to only one RM1 offer.
Can I purchase RM1 offers if I am a MaxisONE Share customer?
No, the RM1 offer is only applicable for MaxisONE Plan principal lineholder.
What happens if I terminate my MaxisONE Plan subscription within the 12-month contract period?
You will incur a fixed penalty of RM300.
What if I am an existing MaxisONE Plan customer and currently contracted? Can I still enjoy this RM1 offer?
No, this offer is only applicable for MaxisONE Plan customer who does not have a device contract.
What is the free unlimited roaming that offered for each MaxisONE Plan?
For customer who signed up for 12 months contract on MaxisONE Plan 158, you are entitled to 12 months of free unlimited Singapore roaming, including calls, texts and data.
For customer who signed up for 12 months contract on MaxisONE Plan 188 and above, you are entitled to 12 months of free unlimited ASEAN roaming (8 ASEAN countries, excluding Vietnam), including calls, texts and data..
After I signed up this offer, when can I start to enjoy free unlimited roaming services?
Please ensure that you activate your international roaming services by: calling customer service, or dial “*100*8*1*4#”. Turn on Data Roaming option on your phone and start enjoying unlimited roaming from Maxis!
What is included in the unlimited roaming services?
Unlimited roaming services include:
- Unlimited calls to anywhere in the world
- Unlimited receive calls
- Unlimited SMS
- Daily free 500MB data, and unlimited drawing from domestic quota
What will happen if I finished the daily free 500MB?
You can continue to enjoy the high speed data by drawing from domestic quota without additional charges.
What will happen if I also finished my domestic quota?
You will experience reduced speed in browsing, but there is no additional charges imposed. Alternatively, you can purchase additional domestic data and continue enjoy high speed data when you are abroad.
Can my MaxisONE Share lineholder enjoy unlimited roaming services?
No, unlimited roaming is only available for MaxisONE Plan principal lineholder.
Can my secondary SIM enjoy unlimited roaming services?
No, unlimited roaming is only available for primary SIM.
What happens if my secondary SIM uses roaming services?
It will be subjected to normal roaming charges.
What happens if my line is barred or suspended?
You will not able to enjoy roaming services if your line is barred or suspended.
I have subscribed to MaxisONE Plan 188 to enjoy unlimited ASEAN roaming services. What happens if I downgrade to MaxisONE Plan 158 during the 12-month contract period?
You will incur a penalty of RM300 and no longer enjoy unlimited ASEAN roaming services. (Note: you will not enjoy unlimited Singapore roaming services if you downgrade to MaxisONE Plan 158)
If I am contracted on MaxisONE Plan 158, can I still upgrade to a higher plan later to get unlimited ASEAN roaming services?
Yes, you can choose to upgrade your existing rate plan to a higher MaxisONE Plan. However, there would be no changes to the existing contract period and the unlimited roaming services that you are enjoying.
What are the countries that is included in unlimited ASEAN roaming services?
You can enjoy unlimited ASEAN roaming sercvies at 8 ASEAN countries including Singapore, Indonesia, Thailand, Myanmar, Brunei, Philippines, Cambodia and Laos.
Please note that Vietnam is not included in unlimited ASEAN roaming services. You will be subjected to normal roaming charges for any usage in Vietnam.
Is there any limit on the call and SMS?
All your call & SMS usage is subjected to Maxis Fair Usage Policy at www.maxis.com.my/FUP
What happen after the 12-month contract expired?
Upon contract expiry, any further roaming charges will be subjected to applicable charges as updated by us on our website at www.maxis.com.my. Charges published are exclusive of all applicable taxes including GST..