Frequently Asked Questions
System Upgrade Notice (16-18 June 2025)
During maintenance:
- Switching to Maxis: ⚠️ Temporary delays for individual customers
- Switch out from Maxis: ⚠️ Temporary delays for individual customers
If your porting transaction is rejected, please have your new provider resubmit after 18 June.
Business customers are not affected.
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We’re upgrading our system supporting number switching from 16-18 June 2025 to enhance system reliability and improve your experience.
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Switching to Maxis (porting in): You can still switch to Maxis and bring your existing number to our network as usual during this period, however there could be temporary delays.
- Switching out to another service provider: For individual customers, switching out will be temporarily unavailable from 16-18 June 2025. Business customers can switch out as usual.
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This system upgrade will improve the reliability of our switching services, providing a better experience for all customers moving forward.
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If you're trying to switch out during this time, your request will not be processed. Please ask your new service provider to resubmit the request after 18 June 2025.
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No, your current service will remain unaffected. The maintenance only impacts the ability to switch to another provider during this period.
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No action is required from you. If you’re planning to switch to another provider, we recommend doing so before 16 June or after 18 June.
