Frequently Asked Questions
Service Interruption due to Non-Payment
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Here is how you can restore your service quickly! Common reasons include:
- Overdue Payment
Your bill is overdue by 30+ days.
Action: Settle your balance now via Maxis app to reconnect instantly. - Credit Limit Exceeded
Usage has gone above your credit limit.
Action: Adjust your credit limit here or make a partial payment on Maxis app to resume service - Overdue on Linked Accounts
Another account under your name has an overdue balance.
Action: Clear outstanding amounts on all related accounts via Maxis app.
- Overdue Payment
Need to get in touch with us?
Contact Maxis Customer Service