Alert: Discontinuation of Cheque Payments for Consumer.

Alert: Discontinuation of Cheque Payments.

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Frequently Asked Questions

Service Interruption due to Non-Payment

  • Here is how you can restore your service quickly! Common reasons include:

    1. Overdue Payment
      Your bill is overdue by 30+ days.
      Action: Settle your balance now via Maxis app to reconnect instantly.
    2. Credit Limit Exceeded
      Usage has gone above your credit limit.
      Action: Adjust your credit limit here or make a partial payment on Maxis app to resume service 
    3. Overdue on Linked Accounts
      Another account under your name has an overdue balance.
      Action: Clear outstanding amounts on all related accounts via Maxis app.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service