Who is eligible for these plans?
These plans are available for new registrations only and for Malaysians and foreigners non-Malaysians over the age of 18 years and above
How many plans can I subscribe to?
Each customer can sign up for up to 5 plans per individual Identification Card (Malaysian IC)(per IC)/Passport.
How to choose the plan?
You can choose your plan based on:
- Your preferred volume quota requirement and/or
- Your preferred modem type
Do you have a plan without modem?
Yes, we have a sim only plan. The data plans (without modem) are as below:
|PLANS||PEAK||FREE OFF PEAK|
RM100 advance payment applies to all plans.
- You will enjoy an additional RM10 x 12 months rebate for your subscription with this package without modem.
What are the plans that include modems?
The data plans with modems are as below:
The Service speed is on a best effort basis. Speed depends on factors such as modem capability, location, coverage, distance from communications tower and number of simultaneous users. The typical average speeds for the 75Mbps 4G LTE Mobile WiFi Modem (MiFi) are between 10 to 30Mbps; 21Mbps Mobile WiFi Modem (MiFi) and PortaFi modems are between 1 to 5Mbps; 7.2Mbps USB modem are between 500kbps to 2Mbps.
- RM150 activation applies to all plans (not applicable for 4G LTE Mobile WiFi Modem - MiFi)
- You will enjoy an additional RM10 x 5 months rebate for your subscription with this plan with modem (not applicable for 4G LTE Mobile WiFi Modem - MiFi)
- If you opt for 4G LTE Mobile WiFi Modem (MiFi), RM100 activation fees and RM240 advance payment applies (which will be returned through a rebate of RM20/month for 12 months)
- 12-months commitment period applies to all plans
What does it mean by 5GB peak and FREE 15GB off peak plan?
Maxis Wireless Broadband comes with 2 allocations of quotas, one from 8am to 2am (peak hour) and the other from 2am to 8am (off peak hour). 5GB peak and FREE 15GB off peak means you get 5GB quota to use from 8am to 2am and 15GB quota from 2am to 8am.
What happens if my internet session crosses over from one period to another e.g. from 1am to 3am?
The relevant quota will be deducted accordingly in the different allocations.
E.g. If 1GB was used from 1am - 2am, 1GB will be deducted from quota balance in the 8am to 2am allocation and if 2GB was used from 2am - 3am, 2GB will be deducted from the 2am to 8am allocation.
Are there any other services that I can enjoy when I subscribe to this plan?
There are available Value Added Services depending on the plans you sign up to.
|1.5GB + 1.5GB||RM48|
|4GB + 4GB||RM68||1 month 2GB Maxis Wi-Fi|
|5GB + 15GB||RM88|
|7GB + 21GB||RM128||1 month 2GB Maxis Wi-Fi & Unlimited Facebook|
|12GB + 36GB||RM158|
The free Maxis WiFi Hotspot 2GB quota is on a monthly basis and will continue for as long as the Wireless Broadband account is active.
Where do I check the Maxis coverage area?
You can check the coverage area at http://www.maxis.com.my/home/broadband/network_coverage.asp. You can also check the coverage map for LTE areas at http://new.maxis.com.my/content/maxis/en/personal/internet/network-and-coverage/wireless-broadband-network-coverage.html.
Alternatively, you can call our customer service at 1800 82 2000.
Can I change my macro SIM to a micro SIM and how do I do that?
Yes, you can. You may request for a SIM replacement at any Maxis Centre with a fee of RM10.
Is there any activation fee for the Wireless Broadband service?
Yes, there will be activation fee of RM150 for any plans that comes with a device offer. If you opt for 4G LTE Mobile WiFi Modem (MiFi), the activation fee is RM100. For SIM only plans the activation fee is RM100.
Is there a deposit?
Yes, a deposit of RM300 is required for non-Malaysians.
Will there be any contract for the plans?
Yes, there is a 12 months contract period for plans with modems. There is no contract period if purchasing the SIM only option.
How much do I need to pay for a modem?
We provide you with a selection of free high performance modems when you sign up for any of the Wireless Broadband plans.
The 7.2Mpbs USB Modem is free when you subscribe to the 3GB(1.5+1.5) or RM48 plan (while stocks last).
You may choose either a 21Mbps Mobile WiFi (MiFi) or the 21Mbps USB PortaFi Modem or the 42Mbps USB Modem when you subscribe to any of the plans below:
- 4+4GB RM68 plan
- 5+15GB RM88 plan
- 7+21GBRM128 plan
- 12+36GB RM158 plan
Alternatively, you may also choose the 75Mbps 4G LTE USB Modem when you subscribe to the 5+15GB or RM88 and above plans.
Customers of plan RM48/1.5+1.5GB can purchase a better device with faster speed at RM100 with 12-months contract.
If I am an existing customer, can I upgrade to the latest modem?
If you are an existing customer for more than 6 months, you can upgrade to the latest 4G LTE Mobile WiFi Modem (MiFi) with the minimum subscription of RM88/month plans and above. You will need to pay an advance payment of RM340. You will enjoy a rebate of RM20/month for 12 months, which will be rebated in to your monthly bill. You will be re-contracted for 12 months.
However, you are not able to change to other modems (i.e. 7.2Mbps USB modem, 21Mbps PortaFi modem and 21Mbps Mobile WiFi modem - MiFi) at the moment.
If I am an existing customer more than 6 months on RM68 plan, can I upgrade to the 4G LTE Mobile WiFi Modem (MiFi)?
Yes, you can upgrade to the 4G LTE Mobile WiFi Modem (MiFi) by changing your subscribed plan to minimum of RM88 plan and pay an advance payment of RM340. You will enjoy a rebate of RM20/month for 12 months, which will be rebated in to your monthly bill.
Can I only buy the modem?
Yes. However, outright purchase offer is only applicable for existing WBB subscribers.
Is there any fee charged for upgrade or downgrade of plans?
There is no fee charged for the upgrade of plans. However, there is a handling fee of RM50 for downgrade request.
Am I allowed to downgrade the 4G LTE Mobile WiFi Modem (MiFi) plan to RM88 or RM48/68 ?
No, you are not allowed to downgrade to plans below RM88/month.
Do I need to terminate my existing line to upgrade to 4G LTE Mobile WiFi Modem (MiFi)?
No, you do not need to terminate your existing plan. You can continue using your existing SIM card with the new 4G LTE Mobile WiFi Modem (MiFi).