Wireless Broadband | Maxis

Connect and work seamlessly

Turn any location into your hotspot zone with the 4G LTE Mobile WiFi Modem (MiFi). Just connect and enjoy high speed surfing with up to 10 devices connected at a time. No need to look for Wi-Fi hotspots or to turn on wireless hotspot from your smartphone – saving you data and battery life.


Want to know more?

Contact our representatives at 1800-82-1919

OR

Arrange a Call Back .

Key features


Experience amazingly fast 4G LTE speed of up to 150Mbps.



This quick & easy internet connection does not require fixed configuration.



A portable internet solution that enables you to connect with your customers anywhere.



More reasons to choose Maxis


Versatile Sharing

Connect up to 10 devices simultaneously.



FREE Modem

Free with any RM88/month plans and above.



Easy Quota Top Up

Find Out More



Plug & Play

No wiring, no fuss.
Just connect and enjoy.



Plans to suit your internet needs

Pocket WiFi Plan Light User
RM48/mth
Peak Quota
(8am-2am)
1.5GB
Off-Peak Quota
(2am-8am)
1.5GB
4G MiFi modem

WiFi up to 10 devices simultaneously with super fast speeds of up to 150Mbps.
RM200


Pocket WiFi Plan Basic User
RM68/mth
Peak Quota
(8am-2am)
4GB
Off-Peak Quota
(2am-8am)
4GB
4G modem

WiFi up to 10 devices simultaneously with super fast speeds of up to 150Mbps.
RM200


Pocket WiFi Plan Regular User
RM88/mth
Peak Quota
(8am-2am)
5GB
Off-Peak Quota
(2am-8am)
15GB
4G modem

WiFi up to 10 devices simultaneously with super fast speeds of up to 150Mbps.
FREE


Pocket WiFi Plan Professional User
RM128/mth
Peak Quota
(8am-2am)
7GB
Off-Peak Quota
(2am-8am)
21GB
4G modem

WiFi up to 10 devices simultaneously with super fast speeds of up to 150Mbps.
FREE


Pocket WiFi Plan Premium User
RM158/mth
Peak Quota
(8am-2am)
12GB
Off-Peak Quota
(2am-8am)
36GB
4G modem

WiFi up to 10 devices simultaneously with super fast speeds of up to 150Mbps.
FREE

*Price exclusive of 6% GST

  • These plans can be purchased with a device (contracted) or without a device (non-contracted).
  • Speed within quota threshold is up to 42Mbps, speed after quota threshold is throttled at 128kBps (for 3GB and 8GB plans, throttled speed is 64kbps).
  • Speed is on best effort basis depending on factors such as modem capability, location, distance from communications tower and number of simultaneous users.
  • 12 months commitment period apply for plans with modems.
  • The promotion applies only to NEW Maxis Wireless Broadband subscriptions for a contract period of 12 months. Thereafter, the original rate plan of RM128/month will be applicable.
  • No activation fee required. Deposit may apply.

Need a little boost?
Get these one-time data boosters.


Peak Quota Upgrade
(8am - 2am)
Price
250MB RM8
500MB RM12
1GB RM18
2GB RM30

*One-time data boost is valid for 30 days and is not auto renewed

Off-Peak Quota Upgrade
(2am - 8am)
Price
750MB RM8
1.5GB RM12
3GB RM18
6GB RM30

  • The Service speed is on a best effort basis. Speed depends on factors such as modem capability, location, coverage, distance from communications tower and number of simultaneous users. The typical average speeds for the LTE Mobile WiFi Modem (MiFi) are between 10 to 30Mbps; 21 Mbps Mobile WiFi Modem (MiFi) and PortaFi modem are between 1 to 5 Mbps; 7.2 Mbps USB modem are between 500 kbps to 2 Mbps.
  • 12 month contract period applies.
  • All plans are managed to 128kbps.


Let's talk business

Got an enquiry on any of our Business Solution? Contact our representatives at 1700-818-881 or leave your contact details with us and we'll call you.

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Frequently Asked Questions

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Who is eligible for these plans?

These plans are available for new registrations only and for Malaysians and foreigners non-Malaysians over the age of 18 years and above

How many plans can I subscribe to?

Each customer can sign up for up to 5 plans per individual Identification Card (Malaysian IC)(per IC)/Passport.

How to choose the plan?

You can choose your plan based on:

  • Your preferred volume quota requirement and/or
  • Your preferred modem type
Do you have a plan without modem?

Yes, we have a sim only plan. The data plans (without modem) are as below:


PLANS PEAK FREE OFF PEAK
LIGHT USER RM48/month 1.5GB 1.5GB
CASUAL SURFER RM68/month 4GB 4GB
REGULAR STREAMER RM88/month 5GB 15GB
HEAVY DOWNLOADER RM128/month 7GB 21GB
POWER USER RM158/month 12GB 36GB


RM100 advance payment applies to all plans.

  • You will enjoy an additional RM10 x 12 months rebate for your subscription with this package without modem.
What are the plans that include modems?

The data plans with modems are as below:

The Service speed is on a best effort basis. Speed depends on factors such as modem capability, location, coverage, distance from communications tower and number of simultaneous users. The typical average speeds for the 75Mbps 4G LTE Mobile WiFi Modem (MiFi) are between 10 to 30Mbps; 21Mbps Mobile WiFi Modem (MiFi) and PortaFi modems are between 1 to 5Mbps; 7.2Mbps USB modem are between 500kbps to 2Mbps.

  • RM150 activation applies to all plans (not applicable for 4G LTE Mobile WiFi Modem - MiFi)
  • You will enjoy an additional RM10 x 5 months rebate for your subscription with this plan with modem (not applicable for 4G LTE Mobile WiFi Modem - MiFi)
  • If you opt for 4G LTE Mobile WiFi Modem (MiFi), RM100 activation fees and RM240 advance payment applies (which will be returned through a rebate of RM20/month for 12 months)
  • 12-months commitment period applies to all plans
What does it mean by 5GB peak and FREE 15GB off peak plan?

Maxis Wireless Broadband comes with 2 allocations of quotas, one from 8am to 2am (peak hour) and the other from 2am to 8am (off peak hour). 5GB peak and FREE 15GB off peak means you get 5GB quota to use from 8am to 2am and 15GB quota from 2am to 8am.

What happens if my internet session crosses over from one period to another e.g. from 1am to 3am?

The relevant quota will be deducted accordingly in the different allocations. 
E.g. If 1GB was used from 1am - 2am, 1GB will be deducted from quota balance in the 8am to 2am allocation and if 2GB was used from 2am - 3am, 2GB will be deducted from the 2am to 8am allocation.

Are there any other services that I can enjoy when I subscribe to this plan?

There are available Value Added Services depending on the plans you sign up to.

Quota Price VAS
1.5GB + 1.5GB RM48
4GB + 4GB RM68 1 month 2GB Maxis Wi-Fi
5GB + 15GB RM88
7GB + 21GB RM128 1 month 2GB Maxis Wi-Fi & Unlimited Facebook
12GB + 36GB RM158

The free Maxis WiFi Hotspot 2GB quota is on a monthly basis and will continue for as long as the Wireless Broadband account is active.

Where do I check the Maxis coverage area?

You can check the coverage area at http://www.maxis.com.my/home/broadband/network_coverage.asp. You can also check the coverage map for LTE areas at http://new.maxis.com.my/content/maxis/en/personal/internet/network-and-coverage/wireless-broadband-network-coverage.html.

Alternatively, you can call our customer service at 1800 82 2000.

Can I change my macro SIM to a micro SIM and how do I do that?

Yes, you can. You may request for a SIM replacement at any Maxis Centre with a fee of RM10.

Is there any activation fee for the Wireless Broadband service?

Yes, there will be activation fee of RM150 for any plans that comes with a device offer. If you opt for 4G LTE Mobile WiFi Modem (MiFi), the activation fee is RM100. For SIM only plans the activation fee is RM100.

Is there a deposit?

Yes, a deposit of RM300 is required for non-Malaysians.

Will there be any contract for the plans?

Yes, there is a 12 months contract period for plans with modems. There is no contract period if purchasing the SIM only option.

How much do I need to pay for a modem?

We provide you with a selection of free high performance modems when you sign up for any of the Wireless Broadband plans. 

The 7.2Mpbs USB Modem is free when you subscribe to the 3GB(1.5+1.5) or RM48 plan (while stocks last).

You may choose either a 21Mbps Mobile WiFi (MiFi) or the 21Mbps USB PortaFi Modem or the 42Mbps USB Modem when you subscribe to any of the plans below:

  • 4+4GB RM68 plan
  • 5+15GB RM88 plan
  • 7+21GBRM128 plan
  • 12+36GB RM158 plan

Alternatively, you may also choose the 75Mbps 4G LTE USB Modem when you subscribe to the 5+15GB or RM88 and above plans.

Customers of plan RM48/1.5+1.5GB can purchase a better device with faster speed at RM100 with 12-months contract.

If I am an existing customer, can I upgrade to the latest modem?

If you are an existing customer for more than 6 months, you can upgrade to the latest 4G LTE Mobile WiFi Modem (MiFi) with the minimum subscription of RM88/month plans and above. You will need to pay an advance payment of RM340. You will enjoy a rebate of RM20/month for 12 months, which will be rebated in to your monthly bill. You will be re-contracted for 12 months.

However, you are not able to change to other modems (i.e. 7.2Mbps USB modem, 21Mbps PortaFi modem and 21Mbps Mobile WiFi modem - MiFi) at the moment.

If I am an existing customer more than 6 months on RM68 plan, can I upgrade to the 4G LTE Mobile WiFi Modem (MiFi)?

Yes, you can upgrade to the 4G LTE Mobile WiFi Modem (MiFi) by changing your subscribed plan to minimum of RM88 plan and pay an advance payment of RM340. You will enjoy a rebate of RM20/month for 12 months, which will be rebated in to your monthly bill.

Can I only buy the modem?

Yes. However, outright purchase offer is only applicable for existing WBB subscribers.

Is there any fee charged for upgrade or downgrade of plans?

There is no fee charged for the upgrade of plans. However, there is a handling fee of RM50 for downgrade request.

Am I allowed to downgrade the 4G LTE Mobile WiFi Modem (MiFi) plan to RM88 or RM48/68 ?

No, you are not allowed to downgrade to plans below RM88/month.

Do I need to terminate my existing line to upgrade to 4G LTE Mobile WiFi Modem (MiFi)?

No, you do not need to terminate your existing plan. You can continue using your existing SIM card with the new 4G LTE Mobile WiFi Modem (MiFi).

What is the Fair Usage Policy (FUP) for my Maxis Wireless Internet service? What happens if I exceed my FUP?

Fair Usage Policy (FUP) is to ensure all customers can get good browsing experience and to prevent abusers from hogging the bandwidth, which can impact other user experience.

If you have breached your allocated quota, your internet speed will be managed to ensure other users are not impacted.

How can I check my quota usage?

You can check your quota usage at Wireless Internet Online Account portal at mywireless.maxis.net.my. You must be connected with your Wireless Broadband sim when you're accessing this portal.

Alternatively, you log in to MyAccount portal by visiting mylaunchpad.com.my.

What is Wireless Internet Online Account portal?

Wireless Internet Online Account portal is a self-help portal. You will be able to:

  • check and/or update your Can be Reached (CBR) number,
  • manage your billing,
  • upgrade/downgrade your package
  • check your quota usage
  • purchase quota
  • purchase International Data Roaming passes

What is MyAccount portal?

This portal is to ease managing your Home Wireless Internet account. You can:

  • manage your profile
  • track your internet usage
  • view, pay and track you bills
  • download Value Added Services such as Internet Security
  • upgrade or change your existing package
What will happen when I exceed my quota?

Once you reach around 300MB of your quota balance volume, you will receive a SMS notification on your Can-Be-Reached (CBR) mobile number or your Wireless Broadband number as a reminder.

Example:

If your base package is 1.5GB, you will receive your first SMS notification when your usage is at 1.2GB.

You will also receive another SMS on your mobile CBR or broadband number when your quota balance volume reached 0MB.

Once you exceeded your quota limit, your experience will be:

  • If you subscribe to package: 1.5GB RM48 or 4GB+4GB RM68 - your surfing speed will be throttled to a lower speed at 64kbps.
  • If you subscribe to package: 5GB+15GB RM88 or 7GB+21GB RM128 or 12GB+36GB RM158 - your surfing speed will be throttled to a lower speed at 128kbps.

To enjoy the normal service, please purchase additional quota via mywireless.maxis.net.my.

How can I increase the quota given to me?

You can buy more quota via Quota Purchase through mywireless.maxis.net.my or via MyAccount portal which is accessible from mylaunchpad.com.my

Please ensure you are connected to Maxis Broadband network using your Maxis Wireless Broadband sim when accessing this portal.

What is the available quota upgrade that I can purchase?

You may choose to purchase quota upgrade passes as offered below:

Peak

Quota upgrade Price
250MB RM8
500MB RM12
1GB RM18
2GB RM30


Off Peak

Quota upgrade Price
750MB RM8
1.5GB RM12
3GB RM18
6GB RM30


Validity: 30 Days

The speed will be based on your subscribed package speed.

Can I make calls, send SMS or MMS with this plan?

This plan provides a data-only plan.
However, you can send SMS via the Connection Manager (when used with a Maxis Broadband modem) and will be billed based on usage of RM0.05/SMS on-netRM0.15/SMS off-net and RM0.50/SMS for international SMS.
The pricing subject to change but valid at the point of selling. 
This is subjected to the device capability as well.

Can I use this service whilst roaming overseas?

Yes. However, you are advised to activate IDD and international roaming services first. To apply, please visit our nearest maxis centre. You'll be charged based on the applicable roaming charges.

How many times can I purchase an additional quota to increase my quota balance in a month?

You may purchase additional quota as many times as you want in a month.

How do I pay for the purchase of additional quota?

The charges for quota purchased will be billed into your next monthly statement.

Can I transfer unused quota balance to others?

No, quota cannot be transferred to another party.

I have 1GB of unused quota balance and I want to terminate the service. Will I get a refund?

No, quota is not exchangeable for cash or refund.

I’m having issues with my coverage?

You are advised to check your coverage area by calling 1800 82 2000 or check at http://www.maxis.com.my/home/broadband/network_coverage.asp

Will my activation fees be refunded?

No. For Peninsula Malaysia, the activation fees and upfront fees are not refundable. If you discontinue the Broadband service within the contract period, a penalty fee of RM200 will be charged.

If my modem is faulty, can I get a replacement?

Yes, for as long as it’s within the 12-months warranty period.

Just step into any Maxis Centre with your current modem and we will provide you with a replacement.

Who should I contact if I have problems with my modem or broadband services?

You can contact 1800 82 2000 or go to www.maxis.com.my/broadband.

Is there a cooling off period for these plans?

No. Effective 24 March 2014, there will be no more 7 days cooling off period for ALL Wireless Broadband plans return. This means should you decide to return the Wireless Broadband devices, it will be treated as a termination within contract period.

If I terminate the Wireless Broadband subscription, do I need to return the modem?

If you terminate the service within the contract period:

  • Option 1: Return the modem with the complete set in good working condition and the penalty fee will be waived.
  • Option 2: Keep the modem however penalty fee of RM200 will be imposed.

If you terminate the service after the contract period, you can keep the modem at no cost.

How much do I need to pay if I breach the contract?

RM 200 penalty fee will be charged to your last bill should you terminate within your contract period.

If I return my modem to Maxis Centre within my contract period, will my penalty fee will be waived?

Yes

What are the LTE spectrum in Maxis?

Our rides 4G LTE network on the 1800MHz & 2600MHz spectrums.

How will I know if I am within a LTE area?

Your device will show LTE  the coverage identifier (next to the phone signal bars) .

Where can I get the latest LTE coverage areas?

We are constantly expanding our coverage areas. Click here on this link to check the coverage:

What are the download speeds of this 4G LTE network?

4G LTE provides speeds up to 75Mbps with the typical average speeds of 10Mbps to 30Mbps within the 4G LTE coverage area.

Your actual browsing speed varies based on your location and device capability.

What are the download speeds of this 4G LTE network?

4G LTE lets you enjoy superfast speeds of up to 75Mbps speeds with the typical average of between 10Mbps to 30Mbps within the 4G LTE coverage area. Browsing Actual speed varies based on your location and device capability.

How much do I need to pay for Maxis WiFi subscription?

You have an option to subscribe to Maxis WiFi with below price: 

Price Access / Volume
RM3 24 Hours / 500MB
RM10 7 Days / 2GB
RM20 30 Days / 4GB
RM3 30 Days / 2GB
RM6 30 Days / 4GB

However if you subscribe to any Wireless Broadband new plans, you will enjoy free subscription of Maxis WiFi 2GB worth RM3 for 30 Days/2GB. 

How long will I enjoy the WiFi subscription rebates and how it works?

You will enjoy free of Maxis WiFi RM3 for 30 Days/2GB throughout your subscription with WBB new plans.

What is Maxis WiFi Hotspot service?

The Maxis WiFi Hotspot service allows you to connect to a Maxis WiFi Hotspot connection without using your monthly allocated internet quota. Maxis currently has over 2,300 hotspots nationwide and has plans to increase this number to over 8,000 in 2013.

Look for this icon to identify Maxis WiFi Hotspot areas.

How do I start using the Maxis WiFi Hotspot service?

Please follow the following startup steps:

  1. Register for Maxis WiFi Hotspot service by logging on to http://wlan1.maxis.com.my/registration/main.do?content_key=/ChooseAuth.jsp
  2. Click on "Details" in the monthly subscription table.
  3. Key in your details and your Maxis Wireless Broadband (MSISDN) number, and click "Request code" button.
  4. An SMS which contains the code will be sent to your Maxis Wireless Broadband number.
  5. Continue your registration by keying in the code and click for verification.
  6. Once verification is done, please proceed to key in your preferred ID and password and click on the "Subscribe" button.
  7. An SMS will be send to your Maxis Wireless Broadband number upon successful subscription.
  8. Whenever you are at Maxis WiFi Hotspot areas, you can get connected to Maxis WiFi Hotspot service using the ID and password.
How does the Unlimited Facebook Access work?

You will enjoy unlimited access to Facebook on the 28GB and 48GB plans, which means that your monthly allocated quota will not be deducted while accessing Facebook*. You will continue to enjoy normal internet speeds when you access Facebook, even after you have exceeded your monthly allocated quota. For the other websites, the speed will be throttled when you exceed the monthly allocated quota. You do not need to top up your quota to enjoy regular speeds for Facebook.

Note: The unlimited access to Facebook is only applicable for the below URL:

However, your subscribed quota will be deducted if you access any external videos or links within the above pages.

Who is eligible for this promotion?

This promotion is only applicable for New WBB sign ups. Existing WBB customers may not enjoy this promotion. This promotion can be subscribed by CC/SC/PSC/CI/SI/PSI.

How long will this promotion last?

This promotion will last until further notice.

How long will the RM50 discount be applicable?

The discount is only applicable for 12 months/contract period. After 12 months, a customer need to continue paying at RM128/month. If a customer terminates, the RM50 discount is also terminated.

Can I get the dongle based device?

No, we are no longer selling dongle based devices for WBB.

How much do I have to pay to get the modem?
Package Name Monthly Fee Modem Fee
WBB 3GB RM48 RM200
WBB 8GB RM68 RM200
WBB 28GB RM128  RM78 FREE
WBB 48GB RM158 FREE

Note: All other terms and conditions are applicable following current WBB plans.

If I do not want the device, can I enjoy the discount without being contracted?

No, if a customer wants to enjoy the discount (without device), he will still need to be contracted. However, customers may enjoy WBB 128 at the original price (RM128/month) without the device and without being contracted.

Terms and Conditions

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