Gain peace of mind by managing your assets via advanced satellite tracking

Say goodbye to not knowing where your valuable assets are! With mPatrol you can now track your personnel and fixed or mobile assets like fishing vessels, boats, trucks, offsite workers etc. anywhere in Malaysia AND most parts of the world.

mPatrol tracks using Low Earth Orbit (LEO) satelites, making it ideal for remote areas with poor or no mobile coverage.


Solution For Your Business

Maintain total visibility on all your assets wherever they are deployed-via satellite communications.

Improve workplace safety and security for your personnel & guests.

The ability to save time locating your fleet of assets or personnel increases your operational efficiency.

Set geofences to make sure your assets are only distributed or positioned in authorized locations.


Get the package that suits your business needs

  Personal Industrial
Location Tracking
Geofencing
Monitoring (Sensor)
Tracking Intervals Every 5, 10, 30 or 60 minutes • 3 times a day (Every 8 hours)
• 6 times a day (Every 4 hours)
• Unlimited for every 5 minutes upwards
Ingress Protection (IP) IP 67
(Dust and Waterproof)
IP 68
(DUst and Water Resistant)
Battery Life Up to 25 days battery life if operating 8hrs/day with every 5 minutes tracking (4x AAA Lithium Batteries)
OR
DC or AC Line Power
Up to 400 days of battery life with a tracking interval of 3 times a day
OR
DC or AC Line Power (recommended as main source of Power)

Why Maxis mPatrol?

Assurance

Tracking solution for your business to give you peace of mind.

End-to-End Service Offering

A one-stop satellite-based asset/personnel tracker solution that ensures maximum reliability and minimum disruption.

Visibility Anywhere

Experience near real-time visibility on your assets and personnel via your smartphone or computer.

Dedicated Maxperts Support

We offer 24/7 expert technical support –just a quick call away.

1-to-1 Replacement

We offer replacements for devices within the warranty period to assure you security and peace of mind.


Let's talk business

Got an enquiry on any of our Business Solution? Contact our representatives at 1800-82-1919 or leave your contact details with us and we'll call you.

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Frequently Asked Question

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How do I find my ESN Number on mPatrol Industrial?

ESN is the Electronic Serial Number of your mPatrol Device for the purpose of device identification. You can find your ESN Number,

  1. a) On the Device
    You can access the ESN Number on the back of the mPatrol Industrial device as shown in the figure below.
  2. b) Via the mPatrol web portal
    1. Log into the mPatrol web portal for tracking (www.maxis.armatrack.com)
    2. Right click on your device → Select < Overview >.

      Then select < 2. Devices >

      Refer to ESN Number as shown below:
What are the mPatrol Industrial Service Plans?

There are three (3) types of mPatrol Service Plans,

  1. mPatrol Industrial 3X Plan: Tracking 3 times a day or every 8 hours.
  2. mPatrol Industrial 6X Plan: Tracking 6 times a day or every 4 hours.
  3. mPatrol Industrial Unlimited Plan: Unlimited tracking from every 5 minutes upwards.
How do I turn on/off the mPatrol Industrial device?

To turn the device ON or OFF, remove the connector cover from the end of the device. Then slide the switch actuator towards the desired direction of the ON or OFF markings.

What is IP67 / IP68 Rating?

An IP rating, or Ingress Protection Rating, classifies the degrees of protection against both solids and liquids in electrical enclosures.

IP – 67: Dustproof and Water-resistant
IP – 68: Dustproof and Waterproof

Can I bring the mPatrol aboard the plane? Do I need to check-in the device?

Yes, you may bring the mPatrol device aboard the plane, provided that the device is switched off and the Lithium batteries are contained in the Device. You will need to hand-carry the device and strictly adhere to airline regulations.

Is there a panic button or tamper detection feature on the mPatrol device?

Yes, Maxis provides customized solutions, not limited to, the incorporation of panic button and/or tamper detection features on the mPatrol Industrial device. Please contact your sales/dealer or Maxis Customer Service at 1800-82-1919 for more information on customized telemetry features on the mPatrol Industrial device.

Can I make or receive calls from the mPatrol device?

No, you will not be able to make or receive calls from the mPatrol device.

What is Maxis’ service coverage for mPatrol? Can I track my assets with mPatrol Industrial all around the world?

You can track your personnel or assets with mPatrol at most parts of the world, as long as you are travelling under mPatrol’s service coverage. mPatrol works around the world, including virtually all of North America, Europe and Australia; portions of South America, North Africa and Asia; as well as hundreds of thousands of square miles off-shore from these areas. It is important that you check mPatrol’s coverage before mounting the mPatrol device on your asset. The mPatrol service coverage is shown in the figure below.


Maxis mPatrol Customers will be able to track their personnel and/or assets under the (orange) coverage areas as per map shown above.

How do I power my mPatrol Industrial?

It is strongly recommended that mPatrol Industrial use line power as the main source of power. In the absence of line power, the 4xAAA Energizer Ultimate Lithium 8x batteries (L92) installed in mPatrol will act as backup to the line power. It is NOT recommended to use rechargeable batteries for mPatrol Industrial, or any batteries otherwise stated.

Maxis offers customized line power for mPatrol Industrial devices on either DC or AC, upon request. Please contact your sales/dealer or Maxis Customer Service at 1800-82-1919 for more information on customized line power options for mPatrol Industrial.

How do I replace the batteries on my mPatrol Industrial?

mPatrol Industrial battery compartment is accessible from the bottom of the device by removing the four Philips head screws. Remove the water-tight cover and insert the batteries to align with the positive and negative markers.

NOTE:

  • When the batteries are removed and replaced the device will retain its configuration.
  • CAUTION: Risk of explosion of battery if replaced by an incorrect type. Dispose of used batteries according to the battery manufacturer’s instructions.

How do I protect the mPatrol Industrial from harsh environmental conditions?

Maxis recommends the use of a customized enclosure to house and protect the mPatrol Industrial device from harsh environmental conditions. Assets that typically require the mPatrol industrial to be housed in a customized enclosure are fishing boats, vessels and boats.

For more information on customized enclosures (with or without line power) for mPatrol Industrial, please contact your sales/dealer or Maxis Customer Service at 1800-82-1919.

What do I do if I believe my asset is being stolen or hijacked?

In the event that you receive a movement alert that is unauthorized and you believe your asset is being stolen or hijacked, contact your local authorities immediately and alert them of the situation. Be prepared to supply them with the latitude and longitude of your mPatrol’s location to better assist with the recovery of your asset.

How do I change the mPatrol Industrial device settings, such as tracking intervals and alerts?

You may contact mPatrol Customer Service at 1800-82-1919 or Maxperts to change any device settings on your mPatrol device.

NOTE: New feature settings may require extra charges and/or physical device configuration and update.

How do I ensure my mPatrol Industrial is tracking optimally?

The mPatrol Industrial uses an advanced GPS chipset with extremely high sensitivity to give you maximum performance. While the mPatrol message transmitter is also very high quality, there may be times when the device will have a GPS signal, but the message won’t be able to reach the satellites due to environmental blockage. Make sure that your mPatrol Industrial device is mounted with “This side towards the sky” pointed toward the sky at all times. Please note that reception can be inhibited due to hills, buildings and metal obstructions.

What is the battery life and performance can I expect from the mPatrol Industrial?

For reliable performance, use line power as the main source of power and 4x AAA Energizer Ultimate Lithium 8x batteries (L92) as backup. Using USB line power will NOT charge the device.
A battery low email alert can be viewed on the the web portal:

Web Portal: Select Device → Status → Battery_Status

Colder conditions and extreme heat can impact battery life. Once a low battery alert is received, go to your device ASAP and replace the batteries. Using non-recommended battery types may degrade the performance of your mPatrol message transmissions. mPatrol performance and battery life may be degraded in operating environments where the mPatrol GPS chip must take a longer time to acquire your asset's GPS location, such as trying to send a GPS location under dense foliage. For optimal performance, operate your mPatrol with “This side towards the sky” pointed toward the sky and avoid metal obstructions. mPatrol is designed to be durable for outdoor use. Dropping the unit on hard surfaces (while not recommended) should not damage it, but can cause a loss of power and may damage the batteries. Power loss turns off your mPatrol, stopping any current mode of operation.

The battery life for mPatrol Industrial is tabulated below:

TRACKING FREQUENCY ESTIMATED BATTERY LIFE
3 times a day 400 Days
6 times a day 200 Days
24 times a day 80 Days
How do I clean my mPatrol device?

Please follow these general rules when cleaning the outside of your mPatrol device:

  1. Ensure the device is powered off.
  2. Use a damp, soft, lint-free cloth and avoid excess moisture near buttons or openings to wipe the device
  3. Do not use aerosol sprays, solvents, alcohol or abrasives to clean the device.
  4. Do not attempt to open the mPatrol case.

How do I perform a test on my mPatrol Industrial device?

After activating the service and turning on the device, perform an initial system test to evaluate and verify the location of your unit, as well as verify your alert settings. Ensure the unit is tracking outdoors and has clear line of sight to the sky and verify that the track point/location was received in your account at www.maxis.armatrack.com/ (or www.maxis.armatrack.com/m for mobile/tablet-based devices). Please contact mPatrol Customer Service at 1800-82-1919 if your mPatrol Industrial device is not showing any tracking on the web portal.

How do I mount the mPatrol Industrial device onto my asset?

The mPatrol Industrial is designed to be mounted to an asset using double-sided adhesive tape and/or the included mounting bracket. The mounting bracket has four screws that can be attached to the asset and allows the device to be mounted so the (embedded) antenna facing the sky. This enables the antenna to have a direct view of the sky with mounting flexibility. The mPatrol Industrial can be attached to the mounting bracket using four Phillips-head screws.

NOTE: Before permanently affixing mPatrol Industrial to your asset, verify that the track point/location was received in your account at www.maxis.armatrack.com/ (or www.maxis.armatrack.com/m for mobile/tablet-based devices) to ensure there are no physical barriers or RF (Radio Frequency) signals nearby that may interfere with the GPS location acquisition or message transmission.

How does the mPatrol Industrial tracking work?

GPS locations will be sent on pre-configured tracking intervals based on your selected service plan. To view your tracking on the web portal, log into www.maxis.armatrack.com or www.maxis.armatrack.com/m for mobile/tablet-based devices)

Motion-Activated Tracking
Motion-activated tracking is available via a built-in vibration sensor in mPatrol Industrial which sends GPS locations only when the asset is moving. When the device is stationary for more than five minutes, mPatrol will enter Suspended Track mode. The device will automatically send a "Stop" message from the resting location at the next tracking interval. The next interval will be based on your Service Plan and interval selection. While at rest, mPatrol will not send GPS locations. Tracking will automatically resume after the vibration sensor has sensed movement. If no GPS location is found within 4 minutes, mPatrol will not send this particular waypoint and the GPS light will blink red. mPatrol will try to obtain your GPS coordinates again at your next scheduled tracking interval.

How do I change the device and web portal settings for my mPatrol Industrial?

You may refer to the FAQ items for the following changes in the device settings,

  1. How to replace batteries – refer to FAQ No. 10
  2. How to turn mPatrol Industrial on/off – refer to FAQ No. 3
  3. How to mount my mPatrol Industrial onto an asset – refer to FAQ No. 18

For changes in the web portal, you may refer to the mPatrol Web Portal User Guide to perform the following changes,

  1. How to change Username and password on the web portal.
  2. How to create Geofence

NOTE: Please contact Maxis Customer Service at 1800-82-1919 or Maxperts to enquire on the above device settings or to enquire on device settings other than the above. New feature settings may require additional charges.

How do I track my Asset’s speed and heading using mPatrol Industrial?

You may track your asset’s speed and heading using mPatrol Industrial by upgrading your device firmware. Please contact Maxis Customer Service at 1800-82-1919 to find out how Maxis can help you track your Asset’s speed and heading with the mPatrol Industrial!

NOTE: A reconfiguration on the device is necessary for upgrading your device for the tracking of your asset’s speed and heading. The settings upgrade to include tracking of asset’s speed and heading will require additional charges.

How do I monitor my assets with the mPatrol Industrial?

You can monitor your assets with the mPatrol Industrial by integrating your device with sensors. Monitoring or sensor data can be uploaded by the mPatrol Industrial device to a customized web-based portal designed for the monitoring of your assets. Please contact Maxis Customer Service at 1800-82-1919 to find out how Maxis can help you to monitor your assets using the mPatrol Industrial!

NOTE: Sensor connectivity with the mPatrol Industrial unit will require separate charges for customization based on your business’ operational requirements.

Can the mPatrol Industrial be swapped with the Personal (and vice versa)?

No. If you wish to swap the mPatrol Industrial with the mPatrol Personal, you will need to terminate the mPatrol Industrial service first before you subscribe to a new mPatrol Personal service.

How do I find my ESN Number on mPatrol Personal?

ESN is the Electronic Serial Number of your mPatrol Device for the purpose of device identification.

You can find your ESN Number,

  1. a) On the Device
    You can unscrew the mPatrol device and open the cover to access the ESN Number as shown in the figure below.
  2. b) Via the mPatrol web portal
    1. Log into the mPatrol web portal for tracking (www.maxis.armatrack.com/)
    2. Right click on your device → Select < Overview >.

      Then select < 2. Devices >

      Refer to ESN Number as shown below:
What are the mPatrol Personal Service Plans?

There are two types of mPatrol Service Plans,

  1. mPatrol Personal Plan: Tracking at a minimum of every 5 minutes (with options of 10, 30 and 60 minutes) at RM 128/month.
  2. mPatrol Extreme Plan: Tracking at a minimum of every 2.5 minutes with options of 5, 10, 30 and 60 minutes. Price will be quoted upon request.
What is IP67 / IP68 Rating?

An IP rating, or Ingress Protection Rating, classifies the degrees of protection against both solids and liquids in electrical enclosures.

IP – 67: Dustproof and Water-resistant
IP – 68: Dustproof and Waterproof

Can I bring the mPatrol aboard the plane? Do I need to check-in the device?

Yes, you may bring the mPatrol device aboard the plane, provided that the device is switched off and the Lithium batteries are contained in the Device. You will need to hand-carry the device and strictly adhere to airline regulations.

Is there a panic button or tamper detection feature on the mPatrol device?

No, there is no panic button or tamper detection feature on the mPatrol personal device. However, Maxis provides customized solutions, not limited to, the incorporation of panic button and/or tamper detection features on the mPatrol Industrial device. Please contact your account manager/dealer or Maxis Customer Service at 1800-82-1919 for more information on customized telemetry features on the mPatrol Industrial device.

Can I make or receive calls from the mPatrol device?

No, you will not be able to make or receive calls from the mPatrol device.

What is Maxis’ service coverage for mPatrol? Can I track my personnel or assets with mPatrol all around the world?

You can track your personnel or assets with mPatrol at most parts of the world, as long as you are travelling under mPatrol’s service coverage. mPatrol works around the world, including virtually all of North America, Europe and Australia; portions of South America, North Africa and Asia; as well as hundreds of thousands of square miles off-shore from these areas. It is important that you check mPatrol’s coverage before mounting the mPatrol device on your asset. The mPatrol service coverage is shown in the figure below.

Maxis mPatrol Customers will be able to track their personnel and/or assets under the (orange) coverage areas as per map shown above.

How do I power my mPatrol Personal device?

The mPatrol Personal is compatible with the following power sources: 

  • (4) AAA Energizer Ultimate Lithium 8x batteries (L92) – installed
  • (4) AAA Energizer NiMH rechargeable batteries (NH12) – sold separately
  • Line power with a 5V USB connection (NOT waterproof) – included
  • Waterproof line power with custom USB cable – sold separately
How do I replace the batteries on my mPatrol Personal?

Follow these steps to replace the batteries in your mPatrol Personal device:

1. Loosen the screws to open the back cover.
2. Install 4 AAA Energizer Ultimate Lithium 8x batteries or NiMH rechargeable batteries.
3. Replace cover ensuring that the gasket is lined up and free of debris.
4. Tighten screws with a small screwdriver. It is important that you fully tighten the back cover to maintain device’s waterproof seal.
5. Keep your batteries installed, even when using line power, to ensure proper system performance in the event line power is cut or should fail.

Note:

  • NiMH batteries cannot be charged within the mPatrol unit using line power.
  • The mPatrol Personal is NOT waterproof while line-powered unless using the custom waterproof USB cable (sold separately)
  • When the batteries are removed and replaced the device will retain its configuration.
  • CAUTION: Risk of explosion of battery if replaced by an incorrect type. Dispose of used batteries according to the battery manufacturer’s instructions.
Can the mPatrol Personal be plugged into an external power source or line-powered?

Yes, the mPatrol Personal can be line-powered through a standard 5V DC USB connection. For use on a car, motorcycle, or mid-sized boat, a common 12V DC adapter would work. A marine-rated model is strongly recommended for use on a boat. For smaller boats that only have a 12V battery and no plug-in option, we recommend a straight battery to USB adapter.

Using USB line power will NOT charge the batteries inside the unit and mPatrol is NOT waterproof when connected to line power unless using a waterproof USB cable. The waterproof USB (5VDC) Cable is not included in the packaging; it is sold separately upon request.

Apart from the line power options mentioned above, Maxis also offers customized line power for mPatrol Personal devices upon request. Please contact your account manager/dealer or Maxis Customer Service at 1800-82-1919 for more information on customized line power for mPatrol Personal.

What do I do if I believe my asset is being stolen?

In the event that you receive a movement alert that is unauthorized and you believe your asset is being stolen, contact your local authorities immediately and alert them of the situation. Be prepared to supply them with the latitude and longitude of your mPatrol’s location to better assist with the recovery of your asset.

How do I change the mPatrol Personal device settings, such as tracking intervals and alerts?

You may contact mPatrol Customer Service at 1800-82-1919 to change any device settings.

NOTE: New feature settings may require extra charges and/or physical device configuration and update.

What do the message indicators (blinking lights) on my mPatrol Personal mean?

When the mPatrol Personal is powered on for the first time with a quick press of the power button, the GPS light notifies you whether or not mPatrol Personal is able to communicate with the GPS satellites and obtain a GPS location.

If the mPatrol Personal GPS lights blink,

Green: The GPS light blinks green for 20 minutes if the unit establishes contact with the GPS satellites and is looking for/has found a GPS location.

Red: The GPS light blinks red for a short time if mPatrol device cannot see the GPS satellites and / or cannot find a GPS location. If the GPS light blinks red, you should move your mPatrol to a location with a clearer view of the sky.

A quick user guide for mPatrol Personal is depicted in the figure below:

NOTE: Both lights will stop blinking after 20 minutes to be unnoticeable but the device will remain tracking and sending the GPS location.

How do I ensure my mPatrol Personal is tracking optimally?

The mPatrol Personal uses an advanced GPS chipset with extremely high sensitivity to give you maximum performance. While the mPatrol message transmitter is also very high quality, there may be times when the device will have a GPS signal, but the message won’t be able to reach the satellites due to environmental blockage. Make sure that your mPatrol Personal device is mounted with “Spot” pointed toward the sky at all times. Please note that reception can be inhibited due to hills, buildings and metal obstructions.

What is the battery life and performance can I expect from the mPatrol Personal?

For reliable performance, use AAA Energizer Ultimate Lithium 8x batteries (L92), NiMH rechargeable batteries, or line power. Using USB line power will NOT charge the device nor the rechargeable batteries, and is NOT waterproof unless using the custom USB cable (sold separately).

A low battery email alert can be viewed on the mPatrol Personal device or the web portal:

Device:

Web Portal: Select Device → Status → Battery_Status

Colder conditions and extreme heat can impact battery life. Once a low battery message is received, go to your device ASAP and replace the batteries. Using non-recommended battery types may degrade the performance of your mPatrol message transmissions. mPatrol performance and battery life may be degraded in operating environments where the mPatrol GPS chip must take a longer time to acquire your asset's GPS location, such as trying to send a GPS location under dense foliage. For optimal performance, operate your mPatrol with “Spot” pointed toward the sky and avoid metal obstructions. mPatrol is designed to be durable for outdoor use. Dropping the unit on hard surfaces (while not recommended) should not damage it, but can cause a loss of power and may damage the batteries. Power loss turns off your mPatrol, stopping any current mode of operation. If dropped, perform a system test on the device by following the steps here (FAQ No. 13). If the system test fails, replace the batteries. For instructions on replacing the batteries, follow the steps here (FAQ No. 9).

The battery life for mPatrol Personal is tabulated below:

State 100% Clear View of the Sky 50% Clear View of the Sky
Powered Off 24 Months 24 Months


TRACKING BASED ON 24 HOURS A DAY
Intervals 100% Clear View of the Sky C
60 Minutes ~ 52 days ~ 26 days
30 Minutes ~ 26 days ~ 13 days
10 Minutes ~ 17 days ~ 8.5 days
5 Minutes ~ 9 days ~ 4.5 days
2.5 Minutes ~ 7 days ~ 3.5 days
Will I have to pay SMS Messaging Charges if I opt to use the SMS Message Alert function on my mPatrol Personal?

The Service Plans for the mPatrol Personal already covers the SMS Messaging Charges for the SMS Message Alert function on the mPatrol Personal.

How do I clean my mPatrol device?

Please follow these general rules when cleaning the outside of your mPatrol device:

  1. Ensure the device is powered off.
  2. Use a damp, soft, lint-free cloth and avoid excess moisture near buttons or openings to wipe the device.
  3. Do not use aerosol sprays, solvents, alcohol or abrasives to clean the device.
  4. Do not attempt to open the mPatrol case.
How do I perform an initial system test on my mPatrol Personal device?

After activating the service and powering on the device, perform an initial system test to evaluate and verify the location of your unit, as well as its alert settings. Ensure the unit has clear line of sight to the sky. Follow these steps:

  1. Power the mPatrol Personal device on by pressing and holding the Power button. Upon pressing, both LED lights will illuminate and rapidly blink alternately for about 5 seconds.
  2. Power and GPS lights will blink green as the unit performs a self-test and starts the tracking process.
  3. Leave the mPatrol device outdoors. For the initial 20 minutes, the GPS light will blink green as mPatrol acquires a GPS fix. Once mPatrol acquires your GPS location, the GPS light will rapidly blink green to notify you that your message is being transmitted with your GPS location.
  4. Verify that the track point/location was received in your account at www.maxis.armatrack.com/ ( or www.maxis.armatrack.com/m for mobile/tablet-based devices)
  5. If the GPS light blinks red at any time during self-testing, the GPS location fix has failed and you should move your mPatrol device to a new location with clear line of sight to the sky.
How do I mount the mPatrol device on my assets?

Follow these instructions to properly mount your mPatrol on your assets:

  1. Use the reversible mounting bracket, double sided industrial strength tape, adhesive grip pad or adhesive hook and loop tape (all included) to affix the mPatrol Personal device to your asset.
  2. The placement of your device can make a difference. For best reception, always mount the unit with “Spot” pointed towards the sky (the satellite antenna is located under the logo).
  3. If using line power, ensure that the unit will be mounted close enough to a power source.
  4. mPatrol Personal is NOT waterproof when line powered unless using the custom USB cable (sold separately).
  5. Experiment with mounting options to figure out what works best for your asset and your needs before permanently affixing it.
  6. The device will transmit through fiberglass, fabric, and glass. Reception can be inhibited due to hills, buildings, metal roofs or other obstructions so it is normal that some messages may not go through.

NOTE: Before permanently affixing mPatrol Personal to your asset, verify that the track point/location was received in your account at www.maxis.armatrack.com/ ( or www.maxis.armatrack.com/m for mobile/tablet-based devices) to ensure there are no physical barriers that may interfere with the GPS location acquisition or message transmission.

How does the mPatrol Personal tracking work?

GPS locations will be sent on pre-determined tracking intervals based on your selected service plan. To view your tracking on the web portal, log into www.maxis.armatrack.com/ or www.maxis.armatrack.com/m for mobile/tablet-based devices.

Types of mPatrol Personal tracking:

  1. Movement Alert
    When you enable movement alert, you will be able to receive a notification when new movement is detected on the asset. Movement alerts are enabled as default. You will be able to select if you want Movement Alerts enabled/disabled and how long your mPatrol device must remain at rest before a Movement Alert will be sent. You can select either 30 minutes (default) or 12 hours for the time period that the unit must be at rest in order to receive a Movement Alert once mPatrol has detected movement. When mPatrol Personal has been at rest longer than the selected time period and the asset moves, the first track message and an alert that the asset has moved will be sent to the SMS/email destination selected prior to service activation.
    NOTE: A reconfiguration on the device is necessary for making any changes to the movement alert. Please contact Maxis Customer Service at 1800-82-1919 if you need to disable movement alert.

  2. Motion-Activated Tracking
    Motion-activated tracking is available via a built-in vibration sensor in mPatrol Personal which sends GPS locations only when the asset is moving. When the device is stationary for more than five minutes, mPatrol will enter Suspended Track mode. The device will automatically send a "Stop" message from the resting location at the next tracking interval. The next interval will be based on your Service Plan and interval selection. While at rest, mPatrol will not send GPS locations. Tracking will automatically resume after the vibration sensor has sensed movement. If no GPS location is found within 4 minutes, mPatrol will not send this particular waypoint and the GPS light will blink red. mPatrol will try to obtain your GPS coordinates again at your next scheduled tracking interval.

  3. Suspended Track Mode
    mPatrol Personal is designed to only send track messages when it detects movement. When it is stationary for more than five minutes, the device will enter Suspended Track mode. It will automatically send one more track message from the resting location as part of the suspension process. While at rest, mPatrol Personal will not send track messages. Tracking will automatically resume after the vibration sensor detects movement again.

  4. Dock Mode
    For assets stored on the water where vibration would cause false tracking, you can enable Dock Mode to help eliminate tracks caused by waves while the boat is safely docked. When Dock Mode is enabled, mPatrol Personal uses the vibration sensor and location to determine if track messages should be sent. Based on the assumption that a boat will be moving continuously when docked, the mPatrol Personal will compare the GPS readings to determine if the boat is actually changing locations. When a couple of GPS readings are the same, it will suspend Tracking. The device will continue to obtain readings from the GPS at whatever rate Tracking is set to (5, 10, 30 min etc.) When two readings are more than 200 meters apart, Tracking will resume. If the boat is stationary and motion is low enough that vibration is not detected, Tracking can also be suspended due to lack of movement.
    NOTE: A reconfiguration on the device is necessary to enable dock mode. Please contact Maxis Customer Service at 1800-82-1919 if you need to enable dock mode.

  5. Status Message
    You can opt to receive a daily alert so you know your asset is secure. The daily alert with GPS coordinates will be sent every 24 hours (based on time of day when the unit is first powered on). The Status feature is DISABLED by default unless otherwise changed during account setup.
    NOTE: A reconfiguration on the device is necessary to make any changes to the mPatrol’s status message. Please contact Maxis Customer Service at 1800-82-1919 if you need to change the status message
What are the default settings on my mPatrol?

The following features are ENABLED by default unless otherwise changed during account setup,

  • MOVEMENT ALERT – Receive a notification when the device starts to move.
  • STOP – Receive a notification when the device stops moving.
  • POWER OFF – Receive a notification if your device is powered off. 

NOTE: Changing the tracking interval, enabling/disabling alerts or changing status messages require a reconfiguration of the device. Please contact Maxis Customer Service at 1800-82-1919 if you need to make any changes to the settings of your mPatrol Personal device.

Can the mPatrol Personal be swapped with the Industrial (and vice versa)?

No. If you wish to swap the mPatrol Personal with the mPatrol Industrial, you will need to terminate the mPatrol Personal service first before you subscribe to the mPatrol Industrial service.

Terms and Conditions

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