What is Maxis Zerolution?
Maxis Zerolution is a smartphone programme that allows you to walk away with the device at RM0 upfront payment and pay your phone over 24 monthly payments at 0% interest, yet not having to lock yourself down to the same phone and plan for 24 months. You don’t have to wait to complete your 24 monthly payments, you can choose to upgrade to a new phone 12 months later and your remaining 12 monthly payments will be waived. All you need to do is walk into our store after completing 12 monthly payments, return your old phone and choose a new phone on Maxis Zerolution. That way, you can continuously change your phone every year! It’s truly the easiest way to own a smartphone.
What is the benefit of Maxis Zerolution?
Don’t burden yourself with large upfront payments to purchase your next phone! Save that money for something else. Pay your next phone over 24 monthly payments and charge it to your postpaid bill.
Don’t lock yourself down on the same phone and plan for long periods. Want to change to a different rate plan during your service with Maxis Zerolution? You can do it. Feel free to move up and down within our MaxisONE Business or FlexiShare plan. Interested to get that new phone but tied to a phone contract? Don’t wait for your contract to end. With Maxis Zerolution, you can now upgrade to a new phone as early as 12 months and get your remaining 12 months monthly payment waived. All you need to do is enroll into our early upgrade programme and when you have completed your first 12 monthly payment, you can upgrade to a new phone on Maxis Zerolution. Just return your old phone and choose get a new phone at RM0 upfront payment. That way, you can change to a new phone every year.
How much do I need to pay for Maxis Zerolution?
Maxis Zerolution monthly fee may vary depending on the phone you choose. The monthly fee displayed is the monthly fee that will be charged into your postpaid bill that includes the feature to upgrade your device after 12 months. This monthly fee does not include your rate plan commitment or your Zerolution premium device protection.
How many months do I need to pay for Maxis Zerolution?
You will need to pay the Zerolution monthly fee for at least 12 months. After completing 12 monthly payments of Zerolution monthly fee, you can upgrade to a new phone and the remaining 12 months monthly payments will be waived. The Zerolution monthly fee will be charged into your postpaid bill until you upgrade. Therefore, if you upgrade to a new phone at month 14, you will have paid Zerolution monthly fee for 14 months.
If you are opt not to enroll into the early upgrade programme, your Zerolution monthly fee will be lower and you will need to complete 24 monthly payments of that monthly fee.
Is there any upfront payment or advance payment required?
If you qualify for Maxis Zerolution, there is no upfront payment or advance payment required. You can walk away with a phone without forking out a cent!
How do I upgrade to a new phone after 12 months?
If you are enrolled into the early upgrade programme, after completing 12 months of your Zerolution monthly fee, you can walk-in to our store and return your old phone in good working condition and select a new phone on Maxis Zerolution. No upfront payment for the new phone, no upfront upgrade fee required! Your new Zerolution monthly fee will be based on the Zerolution monthly fee of the new phone that you purchased.
What if the phone I return after 12 months is not in good working condition?
For returned phones that do not meet the criteria of an acceptable phone, you may be subjected to an access fee of RM300 upon returning in order to upgrade. However, if the phone is no longer functional i.e unable to power on, cracked screen with leaked LCD, the phone will not be accepted to be returned. The monthly early upgrade fee that you have paid will not be reimbursed. Please refer to our phone return guidelines.
We highly encourage to sign-up for our Zerolution premium protection for a peace-of-mind to cover for potential mishaps such as cracked screen phone, water damage, and stolen phone. That way, whatever happens to your phone during the first 12 months, rest assured you will be able to get a new replacement within 48 hours to get you going until you choose to return and upgrade to a new phone.
What if I cancel my Zerolution or terminate my line with Maxis?
There is no additional penalty if you cancel Zerolution or terminate your line with Maxis. All you will need to do, is pay off the remaining device balance which is equivalent to the RRP/24 x remaining months. The monthly early upgrade fee that you have paid will not be reimbursed. For example if your Zerolution fee is RM120/mth (RM90/mth + RM30/mth early upgrade fee) for a phone that is retailed at RM2400
Can I upgrade to a new phone earlier than 12 months?
For now, you can only upgrade after 12 months and after you have completed paying off your 12 months Zerolution monthly fee. Alternatively, you can cancel your Zerolution and pay off the remaining device balance upfront and start a new Zerolution cycle. However, the monthly early upgrade fee that you have paid will not be reimbursed.
Who is eligible for Maxis Zerolution?
You have to be a Maxis customer with good payment record in order to qualify for Maxis Zerolution. Upon signing up onto this programme, we will perform a business credit check to evaluate your company financial status. If you meet the criteria, you can immediately enroll into Maxis Zerolution and walk away with a new phone at RM0 upfront payment.
For customers who do not qualify for Maxis Zerolution, you will only be able to purchase a phone with Maxis through our normal contract price offer or outright purchase at the retail price. However, we encourage you to check on your updated credit rating after a few months later.
For new customers joining Maxis for the very first time, you have to be an existing Maxis customer for at least six (6) months with good payment record in order to qualify for Maxis Zerolution.
For new customers joining Maxis from other operators, you can qualify for Maxis Zerolution too. Upon your business credit check, please submit your last 6 month postpaid bill from your previous operator with cleared outstanding for us to verify your credibility so we can allow you to enroll for Maxis Zerolution. This only applies if you are a postpaid customer in your previous operator.
How would I know if I qualify for Maxis Zerolution?
For existing Maxis business customers you can get a Maxis dealer help to verify your eligibility for Zerolution. For New customer you will required to submit business credit check as per mentioned and port in your current mobile line from other operator.
What phones are available on Maxis Zerolution?
All phones and tablets with the Maxis Zerolution logo are available on Maxis Zerolution. Phones and tablets that do not have the Maxis Zerolution logo can be purchased through the normal contract price offer.
Where can I sign up Maxis Zerolution
For existing Maxis business customers, you can check your eligibility and purchase your next phone on Maxis Zerolution through our Maxis enterprise dealer. For those who are not eligible, you can purchase your next phone on the normal contract price offer.
For new customers joining Maxis from other operators, you may present your last 6 month postpaid bill and other documents for business credit check through our Maxis enterprise dealer in order to be eligible for Maxis Zerolution.