Dear customers, due to a retuning exercise required by SKMM on our network, there may be intermittent service interruptions. We apologise for the inconvenience caused. Please see below for more details.
Frequently Asked Questions
1. What is spectrum retuning?
As directed by the SKMM, all key operators are required to retune their respective network frequencies.
2. How long will the whole retuning of spectrum process take?
To minimise impact to customers retuning, is done between 1-4am with possible intermittent service interruptions, primarily for 2G customers.
The exercise will be done in phases:
- East Coast Region on 17 Nov 2016
- East Malaysia Region on 10 Nov 2016
- Southern Region on 5 Oct 2016
- Northern Region on 14 Sept 2016
- Other Regions: To be updated at a later date
3. What is the possible impact to my network experience?
There is a possibility of call drops and SMS/text messaging delays during the retuning exercise (between 1-4am).
Mobile Broadband Survey 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017. Notification in major newspapers was published on 10 September 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm on weekdays except on national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.
Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.
MCMC Free Phone: 1-800-188-030.