What is Single Sign On (SSO)?
Single Sign On is a new online registration system of Maxis that uses email address as your primary login ID. With a single Online ID, you are able login to Maxis websites and/or mobile applications.
Frequently Asked Questions
Maxis Customer Service
Anytime, Anywhere
Manage all your Maxis Postpaid & Hotlink lines, pay and view your Maxis bills safely, securely and conveniently without having to leave your seat!
-
Sign up for an Online ID to begin.
Already got an account?
Proceed to Step 5. -
Fill in your details to get your Online ID.
-
Check your email inbox and follow the instructions to complete the registration.
-
You will receive confirmation that you have successfully signed up.
-
Login with your Online ID.
-
Ensure the displayed Secure Keyword is correct before entering your Online ID password.
It is simple and easy to use with the enhanced interface.
Manage your own account and mobile usage at your own convenience.
Go green. Go paperless with us and save trees to help preserve the environment.
Data transfer is encrypted with 128-bit encryption.
Single Sign On
Frequently Asked Questions
Click to view
Why do I need to re-sign up as I’m an active online user?
We have enhanced and tighten our registration process to serve you better hence the old login ID and PIN is no longer applicable.
What is the benefit to sign up with this new Online ID?
With this, you would be able to have an overview and manage all your Maxis Postpaid, hotlink, Wireless Broadband and/or Fixed Line accounts with a single Online ID.
I have multiple Principal Line in my postpaid account. Will my other Principal Line able to sign up with a different Online ID?
No, one account holder will have only one Online ID.
I am not the registered owner of the postpaid account but I am using one of the PRINCIPAL lines. Do I have access to Maxis Online Account?
Only the registered owner is allowed to sign up and access to any Maxis online services.
What is Temporary Authentication Code (TAC)?
TAC is a unique 6 digit code that is sent via SMS to validate your registered mobile number for verification.
I’ve keyed in all my details as required. Why am I not getting the TAC?
Please check and ensure the format of your mobile number is 60xxxxxxxxx (e.g. 6012123457).
When do I receive TAC?
You will receive the TAC within few minutes after you entered your mobile number. You may click on "Resend TAC" if you did not receive the TAC after 5 minutes.
Why do I need the TAC?
This is part of the authentication method for the purpose of identifying our customers when activating their Online Service.
Is there an expiry date for the TAC?
Yes, the TAC is valid for 5 minutes.
Do I have to enter TAC for every session?
No. This is only required during sign up and password reset.
What is Secure Keyword?
It is an identification keyword that you are accessing to your account when logging in to our website and/or mobile applications.
Why do I have to wait to resend verification email?
Multiple resend to same email within short period of time may cause the verification email go to spam or junk mail. With the interval, it allows the latest email to reach your mailbox to avoid confusion.
I clicked on the resend verification email and I received 2 emails from Maxis. Which email should I activate?
There is only 1 email with a working activation link. You should activate with the latest verification email that you received.
Why do I need to wait for 30 minutes when my sign up is failed?
This is a security feature to ensure that our customer data is protected.
Why can’t I login after I have sign up an Online ID?
You may yet to activate your Online ID. To activate, you may click on the activation link email which we have sent to your mailbox.
What should I do if the Secure Keyword is incorrect while I am logging in?
Please check whether you are accessing to our website at www.maxis.com.my or accessing from Maxis’ mobile applications directly and not via a link in an email. Kindly email a screenshot of the incorrect Secure Keyword to our Customer Care and we will be in touch with you soon.
What type of information can my Supplementary Line access?
Your Supplementary Line has a limited access e.g. checking the unbilled amount and retrieve the PUK code
Can I disable my Supplementary Line from having access to this online service?
Yes, you can block, unblock and delete your Supplementary Line Online ID via the website under Manage Account > Supplementary Online ID or by contacting us at 1800 821 123 or 123 from your Maxis Mobile.
Can my Supplementary Line unblock the access if I have blocked my Supplementary Line from accessing to this online service?
No. Only Principal Line has the ability to manage such request.
Will my Supplementary Line know when I blocked my Supplementary Line from accessing the online service?
Yes, your Supplementary Line will receive a notification via email and SMS.
Can my Supplementary Line re-sign up after I have deleted my Supplementary Line online service access?
Yes, your Supplementary Line is able to re-sign up with the same Online ID.
Can my Supplementary Line reset the Online ID via the websites and/or mobile applications?
No, principal holder is required to contact us at 1800 821 123 or 123 from your Maxis Mobile to retrieve your Supplementary Line Online ID.
What is My Profile?
My Profile is to manage your Online ID profiling i.e. change email address, password, mobile number, Secure Keyword and Security Question.
Where can I locate My Profile?
You can manage My Profile after successful login.
How do I edit My Profile?
Please visit our interactive demo by clicking on the "How to update profile" tab.
I have forgotten my password, what should I do?
To reset your password, click on "Forgot Password" on the Login Page.
I can't remember my Security Question. Can I reset this?
Yes, you may change your Security Question via My Profile.
I have forgotten my Online ID, what should I do?
You may contact us at 1800 821 123 or 123 from your Maxis Mobile to retrieve your Online ID.