Google Direct Billing | Maxis

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Buy apps on Google Play™ without a credit card!


Apps. Movies. Books. Chat Stickers. In-app items. Purchase anything on Google Play™ Store and charge them directly to your Maxis bill*. It's a simple and secure way to enjoy content with just a push of a button

*All Maxis customers except for Corporate & SME.

Enjoy RM5 off all first purchases on Google Play Store

Promo period: 22 January 2016 – 30 June 2016



Why Pay Through Maxis Direct Billing




Get Started on Maxis Direct Billing Now!


To set up




STEP 1
On Google Play™ Store, tap on top-left button. Select My Account.



STEP 2
Choose ‘Use Maxis billing’.



STEP 3
Fill in your billing details including your address to proceed.



STEP 4
Make sure you’ve accepted the terms and agreements – then you’re all set to begin!


To purchase


For users with credit card:




STEP 1
Choose to purchase an app.
Make a purchase for an app or through in-app.



STEP 2
Tap on top right arrow to open payment menu.



STEP 3
Tap on Payment methods.



STEP 4
Select Bill my Maxis account.


To purchase


For users without credit card:




STEP 1
Choose to purchase an app.
Maxis will be set as the default payment method.



STEP 2
Key in your password to proceed.



STEP 3
Once your purchase process is completed, the amount charged will be reflected in your Maxis bill.



STEP 4
You’ll also receive an SMS notification from Maxis.


Visit the Google Play™ Store now!

Google Play™ is a trademark of Google Inc. This promotion is not affiliated with Google Inc.


Frequently Asked Questions

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How do I know if I am entitled to RM5.00 off for my first Google Play™ purchase?

You may try to perform a setup of Maxis Direct Billing and if you are able to purchase Google Play™ content, you are sure to enjoy the promotion.

I have purchase Google Play™ content using Maxis Direct Billing before the RM5.00 promotion starts. Does that mean I am not entitled to it?

You can still claim your RM5.00 off your purchase from Maxis Direct Billing as the first purchase promotion starts from the actual promotion period as published.

What is Direct Carrier Billing?

Maxis’ Direct Carrier Billing is a service that allows Maxis/Hotlink customers to purchase Google Play™ content and bill the amount to their Maxis Postpaid account, or deduct from their Hotlink airtime credit.

Who can use the Direct Carrier Billing?

It is available for all Postpaid customer, except for Corporate customers. For Prepaid, you will need to subscribe to any Weekly or Monthly Data Plan to be eligible.

What can I purchase in Google Play™ with Maxis Direct Carrier Billing?

As of current, you may purchase

  • Android app
  • In-app purchases
  • Google Movies
  • E-Books
  • Newsstand

New contents may be added to the list when the contents are available in the territory.

Where can I get more information about purchasing contents on Google Play™?

These are some of the site that can be of help to you:

Is there a 6% GST charged for purchases made in Google Play™?

For postpaid, customers will pay GST 6% of the total bill every month.


Do I need to set up before using this service?

Yes. You can do so in Google Play™.

Do I have to do this every time I want to use Maxis Direct Carrier Billing?

No, you only need to do it once before the first purchase.

What do I need before I can proceed with the setup?

- Please ensure that you are on Maxis’ 3G/4G network and SMS is enabled.
- You will need to have a Gmail account.

How do I set up the password protection in Google Play™?

To turn on password protection:
1. Open Google Play™ app on your mobile device
2. Go to the Menu icon  > Settings
3. Select Require authentication for purchases and choose a setting.
4. Complete the setup by following the on-screen instructions.
You are strongly advised to turn on password protection in Google Play™ as Maxis will not be responsible for any accidental/unwanted purchases that are charged to your Maxis/Hotlink account.

How do you charge for my Google Play™ purchases?

For Postpaid, your purchases will be billed in your next bill cycle. For Prepaid, your purchase will be deducted from your available credit.

Is there a limit to my Google Play™ purchases with Maxis Direct Carrier Billing?

For Postpaid, the limit is RM200/month. To increase please contact customer services for assistance. For Prepaid, the limit is the credit value you have in your Prepaid account.

Can I change my purchase limit?

Yes if you are a Postpaid customer. You will need to contact our Customer Support for assistance. For supplementary line customers, your purchase limit can only be changed by the principal line holder.

Will I be informed once a payment is made?

Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

Is there a way to prevent accidental or unwanted purchases?

Yes, Google Play™ has a password protection feature that requires you to enter a password before each purchase.

You are strongly advised to turn on password protection in Google™ Play as Maxis will not be responsible for any accidental/unwanted purchases that are charged to your Maxis/Hotlink account.

To turn on password protection:
1. Open Google Play™ app on your mobile device
2. Go to the Menu icon  > Settings
3. Select Require authentication for purchases and choose a setting.
4. Complete the setup by following the on-screen instructions.

Can I remove this payment option?

Yes, you can remove it in your Google Wallet (https://wallet.google.com/manage)

Can I purchase content that is not in RM using Maxis Direct Carrier Billing?

No, you cannot do so.

Can I purchase when I am over WiFi?

Yes, you can. You just need to ensure your SIM is active and allow sending of SMS to shortcode 22090

Is there a refund for an Android app purchase that I do not like?

Yes, you can request for a refund if it is within Google’s refund policy window of 2 hours. To do so, just select the purchased app in Google Play™ and then select ‘Refund’.

After 2 hours, you will see the option ‘Uninstall’ instead of a ‘Refund’. ‘Uninstall’ will remove the app from your device but you will not receive a refund.

Can I still get a refund for my Android app purchase if the 2 hours refund window has expired?

You will need to contact the app developer directly for such request. It will be entirely up to the developer to decide if the request is valid. If it is valid, the developer will send the refund request to Google who will then inform Maxis to refund to you.

To contact the developers, please find their contact details in the app itself, or in the email notification that you received from Google after you have purchased the app.

What is Google’s refund policy for in-app purchases?

In- app purchases are additional services or contents that you can purchase from within the app. There is no 2 hours refund window period for in-app purchases. You will have to send such request to the app developer directly and all refunds given are at the discretion of the developer.

For more info, please visit https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671

What is the refund policy for other types of content offered in Google Play™?

For info on other refund policies, please visit https://support.google.com/googleplay/answer/2479637?hl=eAU&ref_topic=3364671

Will I be notified once I get a refund?

Yes, you will receive an SMS notification from Maxis.

Terms and Conditions

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