What happens when I reach my Quota?

Every Wireless Broadband and Home Wireless Internet plan has a monthly quota limit. When you reach it, your broadband connection will be managed to a lower speed. The speed for the 3GB and 8GB plans will be managed to 64kbps. The other plans will be managed to 128kbps. You will see a notification page similar to the image below the next time you connect.

header_wireless-quota-top-up

When your quota exceeds 80% of your quota volume, an SMS notification will be sent to your Can-Be-Reached (CBR) mobile number or your Wireless Broadband or Home Wireless Internet number as a reminder.

Not getting any notifications? Please update your number and email here.

How do I continue enjoying regular speed?

If you have reached your quota before the next bill cycle, you can enjoy surfing at normal speeds by purchasing additional Wireless Broadband or Home Wireless Internet quota.

Choose the option to Purchase Additional Quota and click to proceed for a Quota Top Up. You will be directed to your Broadband Account Summary where you may choose your preferred quota top up. You can choose from the table below. Quota Top Up is valid for 30 days upon purchase. Alternatively, you can sign in to MyAccount Portal to manage broadband account, or call 1800 82 2000 for both Wireless Broadband and Home Wireless Internet.

You may choose to leave the notification page at any time without proceeding to top up. However, your surfing speed will be managed until your next bill cycle. The speed for the 3GB and 8GB plans will be managed to 64kbps. The other plans will be managed to 128kbps.

Price Internet Quota
  (8am - 2am) (2am - 8am)
RM8 0.25GB
0.75GB
RM12 0.5GB
1.5GB
RM18 1GB
3GB
RM30 2GB
6GB
How to manage your account

How to manage your account

MyAccount Portal

You may access MyAccount Portal anytime, anywhere through any available internet access. This portal provides you the ability to manage and track your Wireless Broadband and Home Wireless Internet accounts. You are able to view or pay your bills, check payment and usage history and perform top ups. You will need to register to use MyAccount Portal.

Wireless Internet Online Account

In addition, you can manage your Wireless Broadband account via Wireless Internet Online Account when you are connected directly with the Wireless Broadband modem. You are able to check on your quota balance and usage patterns and you do not need to provide any login credentials as you are automatically connected. This currently only applies for Wireless Broadband.

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