What is Hotlink SOS Top Up?
SOS Top Up is an emergency based service that allows you to request for credit or borrow a credit of RM3.00 from Hotlink.
Who is eligible to use the SOS Top Up service?
In order to user the SOS Top Up service, you must meet the below requirement:
a. Active with a balance of RM3.00 or less & Tenure 1 month and above
b. Deactive with a balance of at least RM1.00 & Tenure 1 month and above
Are there any other charges incurred to use the service?
RM3.00 will be credit to you as the loan amount and you will be charged RM0.50 (exclusive of 6% GST) service fee.
Will my validity days be extended when I receive the RM3.00 credit loan from Hotlink?
a. If you are in Active state, your validity days will not be extended.
b. If you are in Deactive state, your validity days will be extended to 1 day.
How do I request for an SOS Top Up?
Via UMB: *100# > Top Up > SOS Top Up
Via direct Short code: *767#
How many times can I request for SOS Top Up?
You have to pay back the loan amount of RM3.00 plus service fee of RM0.50 before you can request for another SOS Top Up.
How do I pay Hotlink back after receiving the SOS Top Up amount?
Upon subsequent top up, Hotlink will take back a total RM 3.50 from your credit wallet [RM3.00 for loan amount and RM0.50 (exclusive of 6% GST) for the service fee]
How will I know that Hotlink has taken the loan amount from my credit balance?
You will receive an SMS notification that says “RM3.00 and RM0.50 (exclusive of 6% GST) service fee have been deducted from your account SOS Top Up. You can now request for SOS Top Up again”.