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What is the present numbering structure?
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Your present telephone number begins with a 2-digit area code (e.g. 03 for the Klang Valley) followed by a 7-digit telephone number (eg. 381 YYYY).
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What will the new numbering structure be like?
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The new numbering structure will begin with a 2-digit area code, followed by an 8-digit telephone number (e.g. 2381 YYYY)
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Where will the one extra digit be inserted?
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This additional digit will be inserted as part of the prefix on your current telephone number. At present, the prefix is the first 3 digits of the telephone number (e.g. XXX YYY).
With the new numbering structure, the prefix will consist of 4 digits (e.g. XXXX YYYY).
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Will I be able to choose the 8-digit numbers during the upgrading?
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No, because the prefix is determined according to your location and the last 4 digits will not change.
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Will this new numbering structure be implemented throughout Malaysia?
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Initially, it will only be implemented in the Klang Valley. Implementation in other states will be done in stages based on instructions from the authorities concerned.
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Will this new numbering structure affect all fixed-line telephone customers?
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Yes.
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So, can a Maxis customer with 7-digit number call an 8-digit number provided by another telecommunications company and vice-versa?
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Yes. The upgrading will not affect calls between different telecommunications operators.
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When will this take place?
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The numbering change from 7 digits to 8 digits will occur starting October 2002 until the end of the year. However, we have been introducing 2+8 digits in new Maxis Connections serviceable areas in Klang Valley since September 1999.
See all phone numbers changed from 7 to 8 digits
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How will I be informed of the changes to my existing numbers?
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- You have received a leaflet from us regarding the upgrade followed by a letter stating the actual date of change which was sent mid 2002.
- We are sending the next reminder notification in September, 2002 to the affected customers. This letter will include this Q&A.
- We will also, advise you in the bill message for 1-month prior and after the migration date. This message is sent to all Maxis Connections voice customers.
- Callers to your phone number will hear a voice message advising of the new prefix for 6 months up to 6 months after the respective date of change from 7 digits to 8 digits.
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Can I receive IDD calls once the upgrade is implemented?
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If the caller dials 7 digits from overseas, a recorded message will notify the caller of the new 8 digits number. The caller will then need to dial the 8 digits number for the call to be connected. Please note that the voice message will be on for 6 months from respective date of change from 7 digits to 8 digits.
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How will the upgrading affect me?
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Maxis Home Telephone Service
There will be no impact on your home telephone system with regards to call connections. You will need to program your fax machine and/or computer modems in preparation for the change in number. However, you will need to notify your friends and relatives of your new number.
Maxis Business Telephone Services (including Multi-Line, Analogue DID, ISDN PRI 30/MFCR2D)
There will be minimal impact on your business telephone system with regards to call connections. You will need to plan ahead and inform your staff, customers (both local and international), suppliers and partners of the change in the number. You will need to review the marketing and communication materials that carry your contact numbers and make the relevant changes.
By now, you would have received a letter together with a checklist on what needs to be done in preparation for the change in number.
We would like to advise that some programming changes would be required for the following devices :
- Private Branch Exchange (PABX)
- Key Telephone System (KTS)
- Facsimile Machine
- Modem
- Telephone service with Call Forwarding Service
Please ensure that your office equipment is programmed to handle the new 2+8 numbering system. As such, you will need to consult your equipment supplier on reprogramming the above-mentioned telecommunication/office equipment
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Will my fax machine be affected?
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Yes. Please ensure that all the pre-programmed numbers in your fax machine are changed to the new 8-digit numbers.
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Who will bear the cost of reprogramming my office telephone system?
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There will be no costs of reprogramming for your telephone or CLIP box provided by Maxis since it is not impacted by the number change. However, for equipment such as fax machine, the costs of reprogramming will be borne by you.
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If I'm an existing Maxis Connections customer and currently have a 7-digit number, can I request for 8-digit numbers when I order more lines?
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If your existing 7 digits have not been migrated, we will not be able to provide you with 8 digits since two sets of prefixes/numbering are unable to function under one account.
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What happens to my bill?
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You will see the new 8 digit on your bill upon successful migration when you next receive your bill. However, your billing charges will be as per normal.
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Will my service be disrupted when the migration is taking place?
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No, you will still be able to make calls and your calls will not be disrupted even though the migration is taking place. However, if you have a hunting line, there may be a slight disruption in service of approximately 10-15 minutes.
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What happens when I dial Maxis Net service?
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There will be a change in the numbers used for accessing MaxisNet services. ISP Dial-Up Access Number : 03-382 1512 will be 2382 1512 on 16th November 2002.
Please refer to Prefix Migration Table.
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Will my VoiceMail still be activated with the new 8-digit number? What about my stored messages? Can I still retrieve them?
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VoiceMail will still be activated along with the new 8 digit number and all previously stored messages from the old 7 digit number will be transferred as well. Retrieval of messages is still 121.
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What happens to my CLIP service?
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CLIP will still be active with the new 8 digit migration. There will be no impact on CLIP.
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Will my Call Waiting still work?
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Yes, Call Waiting will still be active with the new 8 digit number.
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Why doesn't my telephone forward my calls to the new number after the migration?
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You will have to set up Call Forwarding once again and reprogram the number to be forwarded. Please see User Manual or Call Management Services Questions & Answers for activation of this feature.
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Will 3-Way Calling be affected?
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No.
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Will Call Barring be affected?
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No. However, you will need to key in the 8 digit number, if that number has been changed from 7 digit to 8 digit.
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Can I still call 123 from my Maxis phone after it has been converted to 8 digits?
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Yes, you can call 123 directly from your 8 digit number or call (03) 7492 2123 to reach Customer Service.
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