I'm having
problems with my mobile phone. Can Maxis help?
Please checkout our Troubleshooting Guide for solutions to common problems with your mobile phone.
My phone has a 'do re mi' sound.
High traffic conditions on either side.
Your call has been routed incorrectly.
There has been a dropped call during conversation.
Your battery is about to run out.
You are currently in a low coverage or no coverage area.
VoiceMail does not respond to phone keypad.
DTMF (Dual Tone Multi Frequency) is turned off. Refer to your phone instruction manual on how to turn DTMF on.
Unable to access 121.
VoiceMail has not been installed yet. Please call Maxis at 123.
My phone has a fast 'tut tut tut' sound.
A dropped call has occurred on either side.
High traffic conditions on either side.
You have barred outgoing calls on your handphone.
You have used line 2 to make a call.
The number you have dialled is incomplete.
My phone has a message called 'network busy'.
A dropped call has occurred on either side.
High traffic conditions on either side.
The person you're calling is busy on the line.
Your battery is about to run out.
My phone has an engaged tone.
The person you're calling is busy on the line and does not have VoiceMail services.
There are high traffic conditions on the receiver's side.
The person you're calling has switched off his/ her handset and does not have VoiceMail services.
'Check Card' or 'SIM Error' messages.
Faulty or unregistered card.
Note: please call Maxis at (03) 7492 2123 or visit any Maxis Centre.
My phone call goes straight to voice mail without ringing.
The person you're calling has switched off his/ her phone.
High traffic conditions.
The person you are calling is currently in a low coverage area.
The person you are calling is currently engaged and does not have Call Waiting.
My phone says 'network you are calling is not in service'.
The number you have dialled is invalid.
The number you are calling has been suspended/ deactivated.
Your line has not been activated.
Your phone or SIM card is faulty.
Phone does not work.
Power Switch is not on.
Phone is locked.
SmartCard is not inserted properly.
Incorrect PIN.
SmartCard is blocked.
Out of coverage area.
My phone says 'out of coverage area'.
The person you are calling is engaged and moves into a low coverage/ no coverage area, which leads to a dropped call.
The person you are calling is engaged his/ her phone runs out of batteries.
The person you are calling is in a low coverage/ no coverage area and does not have VoiceMail services.
My phone says 'emergency calls only'.
You are currently in a no coverage area.
There is a technical problem, the Maxis serving site is down.
Your phone is faulty.
Your battery is about to run out and you are in a low coverage area.
Static signals or 'No Service'.
Out of coverage area.
Antenna for car kit is not properly installed.
No sound.
Volume is turned off.
Phone or car kit speaker is not working.
Distorted voice.
On fringe coverage only.
'Insert Card' message.
Card is not inserted properly.
Cannot receive calls.
Out of coverage of Call Forwarding is activated.
'Phone locked' message.
Phone is locked. To unlock, refer to your mobile phone instruction manual.
