iPhone 4S
Android
BlackBerry
WindowsHD7

 
   
 
 


Nature of Business

Fuji Xerox Asia Pacific Pte Ltd is a global manufacturer of office systems for document creation and publishing. Its products include network and standalone digital black-and-white and colour printers, copiers, electronic scanners, plotters, multi-function devices, document management software and document supplies.

Application of Enterprise SMS
Apart from producing top quality products, Fuji Xerox is also committed to top quality after sales service. With Enterprise SMS, the company is able to send instant updates on each problem and location to nearly 200 engineers, as and when they receive phone calls from customers.

Advantages & Benefits

  • Improved accuracy and efficiency: Written messages via SMS leave little room for mistakes in the translation of the message to the engineer, leading to increased efficiency. Moreover, the company is able to record when the engineer receives the message and the time of completion.

  • More savings, less calls: The engineers no longer need to contact the call centre for the next appointment as they receive their next appointments via SMS, which saves the company time and money.

  • Higher productivity: The company witnessed a dramatic increase in the productivity of their engineers since this system was introduced.

  • Customer satisfaction: Customers are happy when they hear about this service as they are convinced that this will mean better service for them.

 
 
 
 
 
   
   
 
 
 
 
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