What is BlackBerry Internet Solution?
For MSN Hotmail or Yahoo email, you would need to subscribe to their POP service which is a premium service
More information on "How To - Integrate other email accounts with your BlackBerry account", please click here.
Will I get a new email address for BlackBerry Internet Solution?
Yes. You will be able to customize an email address - firstname.lastname@example.org with your subscription.
How much storage space is available for my customized BlackBerry Internet Service Email address?
You will be given up to 10MB of default email storage and allows an integration of up to 10 email accounts.
How do I setup my email accounts to redirect my emails to the BlackBerry Wireless Handheld?
Please refer to the BlackBerry Internet Service setup guide for more details to direct your emails to your BlackBerry Wireless handheld and manage your email accounts.
Who is this service aimed at?
The BlackBerry Internet Solution is for busy, mobile, active people who are always on the go. They want to be reachable from all access points: phone, email, text messaging, at any time whether they are commuting, traveling, out socializing or away from their desks while in the office.
How is BlackBerry Internet Service different from the other PDAs?
BlackBerry Internet Service is a solution that pushes emails automatically to your email account without the hassle of dialing in or downloading.
PDA phones currently do not support the application. For PDAs, you would need to configure the POP/IMAP application in your PDA to periodically pull email from your ISP account.
What are the charges for using this service?
To enjoy BlackBerry Internet Service there is a monthly fee of RM55 for the application and thereafter you are flexible to select from any of the Data Packages to enjoy lower GPRS charges:-
What are the charges when accessing emails while roaming?
The charge for accessing an email overseas is as per the roaming network's data charges. This will be based on our roaming partner's data (GPRS) charges + any applicable taxes + Maxis roaming administrative.
Can I register for a data only rate plan for this service?
Yes, you may. Data only rate plan is not applicable for voice usage. There are 2 data rate plans:
(charges for GPRS is on ad hoc basis)
month worth of GPRS & SMS usage.
Subsequent usage at 0.5sen per kB. This
is a monthly fee. Please note the data
only SIM is not applicable for voice usage
How can I sign up for the service?
Please visit any of the Maxis Centers or selected Maxis Authorized Service Agents located throughout Malaysia to sign you up for BlackBerry Internet Solution (BlackBerry Internet Service) service.
Do I have to purchase another SIM to use this service?
No. You may subscribe for this service using your existing SIM card.
Can I bring along my BlackBerry handheld from another operator to join Maxis BlackBerry Internet Service?
Yes, you can. Simply subscribe for Maxis BlackBerry Internet Service (RM55 per month) and any of the Data Packages starting with 5MB package (RM25 per month & subsequent usage is 0.5sen/kB).
Can I use the service while roaming?
Yes. This service is supported by Maxis GPRS roaming partners. Please click here to view the complete list, or walk into any of our Maxis Customer Service Centres.
Note: BlackBerry device is not compatible for roaming in Japan and Korea.
Do I have to register for International Roaming to use the service to access my emails while overseas?
Yes. You are required to subscribe for International Roaming services and activate GPRS before you leave the country in order to access your emails while overseas.
If I have already subscribed to BlackBerry Enterprise Solution, how do I sign up for BlackBerry Internet Solution?
If you already had a BES service, you would automatically be given the BlackBerry Internet Service. Please refer to the BlackBerry Internet Service setup guide for more details to direct your emails to your BlackBerry Wireless handheld and manage your email accounts.
Can BlackBerry be used with Macintosh computers?
BlackBerry is compatible with Windows 95/98, Windows NT, Windows 2000 and IBM® Lotus Notes. BlackBerry does not support Macintosh computers.
How do I select the preferred overseas network manually on my BlackBerry 7290 handheld whilst roaming?
The steps for selecting your preferred overseas network manually for BlackBerry 7290 are:
(a) Click on the Options application and
(b) Select Scan for Networks and a list of
available networks appears.
(c) Select a network and a menu appears.
(d) Click Select Network.
Can I use any other applications on my handheld while I am making a phone call?
You can still use the other handheld applications but you will not be able to send or receive your emails or browse web pages.
What is the PIN for my handheld?
You can find your PIN number from the following locations on your handheld:
(a) On the Home screen, go to Options >
(b) On the sticker at the back of the
(c) Under the battery cover.
What is the largest message size that can be sent to the handheld?
The maximum size of the message is 32kB and messages are sent to the handheld in 2kB parts. Any email contents larger than 32kB will be truncated.
What happens to the phone function after the maximum number of invalid password entry has been reached?
Maximum tries is 10 times. Thereafter the handheld data is erased and can no longer send or receive email messages. However the phone functions will still be accessible.
Kindly contact our Customer Care Consultant at 123 from your Maxis mobile or 03-7942 2123 from any other phone to deactivate the SIM card.
I keep receiving an email that tells me I am over my quota. What does this mean?
This message means that you're either close to, or have exceeded the capacity of your BlackBerry Internet Solution account. You will not receive any more emails to your BlackBerry device until you delete some emails to free-up capacity. You will need to login to your BlackBerry Internet Solution account to do this.
Where can I get technical support for BlackBerry?
You may contact our Customer Care Consultant at 123 from your Maxis mobile or 03-7942 2123 from any other phone or visit any of Maxis Customer Service Centres.
What to do if your BlackBerry handheld is lost or stolen?
Kindly contact our Customer Care Consultant at 123 from your Maxis mobile or 03-7942 2123 from any other phone or walk into any of Maxis Customer Service Centres.
How do I retrieve a password-protected PDF attachment?
To retrieve a password-protected Adobe® Portable Document Format (PDF) file on the BlackBerry Wireless Handheld:
Are there any limitations on the BlackBerry Attachment Service handheld?
Limitations of the BlackBerry Attachment Service on the BlackBerry Wireless Handhelds:
How do I manage "Low Memory" on the Handheld?
Low Memory Manager begins an automatic process of removing old, static items from flash memory This allows new information to be stored when a BlackBerry Wireless Handheld runs out of the available memory. Low Memory Manager is invoked when the File Free field displays 0 bytes. Flash memory stores user data for handheld applications, such as: Messages, Calendar, Address Book, Tasks and MemoPad. Memory is freed by deleting the data structures listed below in order of deletion.
If memory cannot be recycled by deleting these data structures, then the Low Memory Manager process ends.
Note: Calendar entries and emails deleted by the Low Memory Management are not reconciled back to the mail system.
The File Free field displays memory available for data storage. The File Total field displays remaining storage space, after loading the radio and operating system software as well as the overhead.
To view the File Free and the File Total fields on the handheld:
Go to Options > Status > File Free.
How do I enable a password on my handheld?
One security feature of the BlackBerry handheld is the password option. If your handheld has a password enabled, the data on your handheld cannot be accessed until the correct password is typed.
To enable the password option, perform the following steps:
Can I read attachments with the handheld?
Yes (with specific attachment file types). The user can request the table of contents of an attachment or request the full contents of an attachment.
For the table of contents, the user can download sections of the attachment.
For the full content, the attachment (up to 2kB) is downloaded to the handheld. The content is compressed (usually less than 1kB) during wireless data transfer. Users can request "more" of an attachment.
What securities are applied on the BlackBerry Internet Service?
BlackBerry Internet Service implements the following security features: user authentication, content and message encryption and wireless delivery.
Subscribers are required to provide a unique user name and password combination to access the BlackBerry Internet Service. Passwords must be 4-16 characters in length. The maximum number of failed logins is three (3) times after which the subscriber is locked out. Subscribers can be "unlocked" by waiting for the lockout period (4 hrs) to end.
If subscribers forget their password, they can answer a secret question. If they answer the question correctly, the system sends the password to the handheld.
Information that is exchanged between the web server and the user through the desktop-based or handheld-based BlackBerry Internet Service is encrypted using SSL. This encryption verifies the content including user names, passwords and other account information.
Messages that are received by the system through the aggregation server are encrypted using SSL when supported by the email server (POP over SSL, IMAP over SSL, Outlook Web Access (OWA), iNotes). If the email server does not support an SSL connection, a standard non-secure HTTP connection is used.
Messages that are sent and received between the BlackBerry Internet Service and the subscriber's handheld are not encrypted. When these messages are transmitted over the wireless network, they are subject to the existing or available network security model(s).
How many email accounts can be added to the BlackBerry Internet Service account?
Up to 10 email accounts through the BlackBerry Web based email client.
Is the message delivery to my handheld in real-time?
Yes. Once your BlackBerry Internet Service Account received the email, a message notification (including up to 32 recipient names and the first 2KB of the message) will be delivered to the handheld immediately. If the message is longer than 2 KB, the user can request more of the message. The next 2KB of the message is then delivered. The user can retrieve up to 32KB of a message.
Are there any requirements for setting Password?
Your password must be a minimum of four characters and a maximum of sixteen characters. For optimum security, use a combination of alphabetic and numeric characters. Your password is also case sensitive.
What types of attachments can BlackBerry Internet Service support?
All text formats of the following attachment types:
How do I delete messages in the BlackBerry Internet Service account?
To delete all messages within the BlackBerry Internet Service account:
How do I disable forwarding when the Handheld is on the cradle with BlackBerry Internet Service?
There is no option available to disable email forwarding when the BlackBerry Wireless Handheld is on the cradle with the BlackBerry Internet Service account.
The enterprise configuration of the handheld uses the BlackBerry Desktop Redirector or the BlackBerry Enterprise Server to monitor the mailbox and to determine the handheld's state. The BlackBerry Internet Service account is unable to verify this information and cannot disable email forwarding.
How do I Import/Export my Outlook Address Book to my BlackBerry Internet Service Address Book?
To import your Microsoft Outlook® Address Book to your BlackBerry Internet Service Address Book, please follow these steps:
How do I integrate an external email address with my BlackBerry account?
Up to 10 ISP accounts can be integrated with your BlackBerry Internet Service account.
Some service providers offer email forwarding, which you can configure to have your other mail accounts automatically forward messages to your BlackBerry Internet Service account. BlackBerry also supports Post Office Protocol (POP3) polling but some providers do not permit it.
Follow these steps to integrate an external email address with your BlackBerry account:
How can I view the BlackBerry Internet Service account from Microsoft Outlook?
Within Microsoft Outlook® 2000 or Outlook XP:
If the Folder List is not visible on the View menu, click Folder List.
How do I know if my BlackBerry Internet Service account is locked?
If the account is locked in the BlackBerry Internet Service, the user will receive a message to indicate that the user ID and password are invalid. Kindly contact our Customer Care Consultant at 123 from your Maxis mobile or 03-7942 2123 from any other phone or walk into any of Maxis Customer Service Centres.
Can I "power forward" the email with an attachment that cannot be opened?
Yes, you can. Although you cannot open the attachment, you can still forward the attachment to other email accounts.
Can I edit the original message when I am using the "reply to" or "forward" handheld function?
No, you cannot edit the original message when you are using the "reply to" or "forward" handheld function because this content is not sent from the handheld.
Can I delete and file a message with the handheld in sync with my BlackBerry Internet Service account immediately?
Yes, simply use "wireless reconciliation" (press the "Reconcile Now" option) after completing the deletion and message filing on the handheld.
Why is it that <no name> is displayed in the handheld address book?
Contacts in the handheld Address Book are sorted by: First Name, Last Name, or Company. If the contact was created in Microsoft? Outlook? and all of the above fields were left blank then the contact will be displayed as <No Name> in the Address Book after the handheld synchronized with the desktop.
The contacts in Outlook must specify First Name, Last Name or Company. The handheld can then be synchronized with the desktop to apply changes to the Address Book
Why was the text header field truncated?
The maximum characters for the text header are 1024. The rest would be truncated but the message will be saved.
Why is the BlackBerry Internet Service POP agent not retrieving email?
The POP Agent or the POP server is not functioning correctly.
Verify that you do not have another email client, such as Microsoft Outlook? or Microsoft Outlook Express set to remove messages from the server:
If the password associated with the integrated account has changed, update your BlackBerry Internet Service account with the most recent password.
Received an error message - More could not be completed. Service book information not found- when using the More function to read a message sent using the Blackberry® account. Why is this?
The BlackBerry Internet Service Book has been deleted or removed from the handheld.
The BlackBerry Internet Service account information has been updated and a new service book needs to be sent to the handheld.
The handheld applications and data were erased and a new service book needs to be sent to the handheld.
Log in to the BlackBerry Internet Service site and send a service book to the handheld.
The following error message is displayed on the BlackBerry Wireless Handheld when attempting to send an email message:
No email services please connect handheld to your PC. Why is this?
Missing or corrupted service book.
The user does not have the option to reply or forward an email with BlackBerry Internet Service account. Why is this?
The BlackBerry Internet Service book has been removed or is no longer valid.
Received the following error when accepting a BlackBerry Web Client service book: Record type disallowed. Why is this?
BlackBerry Enterprise Server IT policy.
Reply-to address is incorrect. Why is this and how do I resolve it?
When the user replies to an email sent from BlackBerry Internet Service' third party access to an Internet service provider (ISP) address, it replies directly to the BlackBerry Internet Service address, not to the address it was actually sent to.
By default the Reply-to address for BlackBerry Internet Service is your BlackBerry Internet Service address (for example, email@example.com).
To change the Reply-to address:
Why am I unable to delete messages from my BlackBerry Internet Service account?
During the deletion process, BlackBerry Internet Service displays a dialog box to confirm email deletions:
Are you sure you want to permanently delete the selected items?
Third party software can be enabled that disables any dialog box from appearing on the screen. If the dialog box does not appear, you will not be able to confirm any deletions; therefore you will be unable to continue with the process.
Disable the third party software that disables the dialog box from appearing, and delete the messages again.
For example, this feature can be enabled through Norton Antivirus 2003. Ensure that this option is not selected within this application.
Why do I receive the message "User ID and password are invalid"?
If you receive the following error message while trying to log into your BlackBerry Internet Service account, this means the User ID and Password provided are invalid. Please re-enter your User ID and Password and try again
Invalid user ID, name or password
Verify the User ID and password are correct.
Verify the BlackBerry Internet Service account is active and not locked.
Contact the carrier and unlock the account.
Note: An account automatically locks after a predefined time limit. The default is 30 minutes; however, the limit varies from site to site. A user cannot unlock their own account; they must contact the carrier or BlackBerry Technical Support.
If unlocking the account does not resolve the issue, the carrier can change the password. The new password will be emailed to the user.
If the user is having problems logging in, click the Require Assistance button on the log in screen and the appropriate contact information appears.